Remote Bilingual Customer Support Agent

Your Mission Begins Here

Fluency in more than one language opens new worlds—and you’re about to be the bridge that brings them together. Imagine a role where every conversation, whether via chat, phone, or email, not only resolves an issue but also transforms a customer’s day. As a Remote Bilingual Customer Support Agent, you’re the first point of contact and the person customers will remember for genuine care and creative problem-solving. Suppose you thrive on bringing clarity to complexity and believe every interaction is an opportunity to make a difference. In that case, this is your chance to lead with empathy and drive tangible outcomes.

How You’ll Make an Impact

Every message you send and call you to answer ripples outwards—shaping customer loyalty, influencing company reputation, and building trust in two (or more) languages. Your knack for simplifying tricky information means no one is left behind, whether it’s walking a customer through product troubleshooting or translating feedback for the wider team. You’ll handle multilingual support requests, anticipate needs before they’re spoken, and elevate satisfaction by ensuring clarity at every touchpoint. Each ticket you resolve isn’t just a checkmark—it’s a story of success, and you’re the hero in it.

Key Responsibilities That Drive Change

• Be the welcoming voice that customers count on wherever they are in the world.
• Tackle inquiries and resolve issues in both primary and secondary languages—sometimes switching between them in a single conversation.
• Utilize remote collaboration tools like Slack, Zendesk, and Zoom to keep solutions moving forward quickly yet intentionally.
• Transform customer feedback into actionable insights that influence product improvements and service enhancements.
• Partner with technical teams to untangle complex support cases, ensuring customers receive clear and actionable next steps.
• Maintain detailed records, tracking every customer interaction so nothing slips through the cracks.
• Empower customers by guiding them through self-service options when possible, boosting their confidence and autonomy.

What Makes You Stand Out

You don’t just communicate—you connect, adapting your approach to match every audience and situation. Whether you’re breaking down a technical concept or offering reassurance in a challenging moment, you bring warmth, clarity, and focus. Juggling tasks in a dynamic, fully remote environment, you move fast but always leave space for careful, attentive work. You value the opportunity to collaborate with design, engineering, and product teams, seeing every project as an opening to offer fresh ideas and leave a lasting mark through your expertise.

Tools & Technology

You’ll rely on a modern remote support stack—think Zendesk for ticketing, Zoom for face-to-face troubleshooting, and Slack for quick collaboration. You’ll utilize knowledge bases, internal wikis, and even translation software to bridge gaps and maintain seamless communication across borders and time zones. Familiarity with CRM systems and cloud-based documentation is a plus, but your ability to learn quickly and adapt is what truly distinguishes you.

The Remote Work Culture

Here, flexibility isn’t just a perk—it’s built into the workflow. Your workspace is where you feel focused and empowered. We move quickly, but you’ll always have space to focus intensely, reflect, and deliver thoughtful service. Cross-time-zone communication, asynchronous project updates, and weekly team syncs ensure you’re never isolated, even if you’re continents apart. Success here means taking ownership, being proactive, and finding joy in both the big wins and the small victories.

Qualifications & Experience

• Complete professional fluency in at least two languages (written and spoken).
• Previous experience in customer support, helpdesk, or client-facing roles.
• You simplify complex ideas—whether it’s over Zoom, Slack, or a customer email.
• Comfort with juggling multiple conversations, platforms, and priorities in real time.
• Attention to detail is primarily when documenting support tickets and customer feedback.
• Ability to adapt your tone and approach to suit each customer’s needs and communication style.
• Tech-savvy mindset; curiosity to learn new tools and share best practices with the team.
• Bonus: experience supporting SaaS, e-commerce, or global user bases.

What’s in It for You

Expect a competitive annual salary of $53,998, paid time off, and flexible hours that support a work-life balance. You’ll get continuous learning opportunities—language workshops, technology training, and the space to propose new ideas that make support more human. Every win here is a team win, and you’ll be recognized for the unique perspectives you bring to our global support family.

Ready to Start Making a Difference?

If you want your work to be remembered—and you love connecting across languages, cultures, and digital landscapes—this is your calling. Let’s build something purposeful together. If you’re ready to make an impact from day one, we’re prepared to meet you.