Remote AWS Cloud Support Engineer

Shape What’s Possible in Cloud Support

Picture yourself as the trusted partner for clients navigating the evolving landscape of cloud technology. Here, curiosity isn’t just welcomed—it’s expected. You’ll become the expert who translates technical issues into transformative solutions, ensuring businesses move forward with confidence and certainty. Every ticket you resolve isn’t just a fix; it’s a pivotal moment in a company’s digital journey.

Your Mission and Daily Impact

You’re the reassuring voice and sharp mind behind critical AWS support requests. When a client faces a system hiccup or a scaling challenge, you’re there to turn stress into calm clarity. Each day, you’ll:

• Triage and resolve complex AWS infrastructure queries, offering tailored solutions that let clients breathe easier.
• Collaborate directly with engineering teams to dig into root causes—your discoveries drive lasting product improvements that ripple through thousands of users.
• Utilize diagnostic tools and cloud automation scripts to not only restore but also proactively enhance system health and uptime.
• Lead live troubleshooting sessions over chat and video, making technical concepts feel accessible and not intimidating.
• Champion customer education by simplifying complicated topics—whether it’s over Zoom, Slack, or well-crafted documentation.
• Share best practices on topics like security posture, high-availability architectures, and cost optimization—so clients feel empowered long after your call ends.

Work Environment and Collaboration

You’ll thrive in an environment that values flexibility, focused work, and creativity. While our team moves quickly, you’ll always have the space and tools to delve deeper and solve what truly matters. Your days might start with a group sync on Slack, pivot to a solo deep dive into a Lambda function, and end with a knowledge-sharing session across our remote AWS support community.

Partnership here isn’t just a buzzword. You’ll work hand-in-hand with engineers, product owners, and support leads—building solutions that stick, not just patches that hold. Your ability to distill complex cloud strategies into actionable insights turns anxious clients into confident cloud adopters.

The Tools That Power Your Work

Your toolbox is world-class: you’ll leverage AWS Console, CloudWatch, CLI tools, Terraform, monitoring dashboards, and incident response playbooks. We believe in keeping our remote collaboration stack modern and frictionless—think Jira, Notion, and video sessions for real-time troubleshooting. Your feedback directly shapes what tools and processes we refine next.

Qualifications: Skills That Make an Impact

• You’ve mastered more than just the basics: deep hands-on experience with AWS services like EC2, S3, RDS, VPC, Lambda, and IAM is your foundation.
• When systems go sideways, your calm troubleshooting brings order to chaos. Debugging distributed architectures is where you shine.
• You simplify technical concepts for any audience, whether you’re building clear internal runbooks or guiding clients through recovery steps live.
• Security isn’t an afterthought—you integrate best practices into every solution, from IAM roles to encryption at rest and in transit.
• Infrastructure as Code isn’t a buzzword for you; it’s how you ensure repeatability and scale across cloud deployments.
• You naturally gravitate toward optimization—whether it’s shaving latency, minimizing costs, or automating routine tasks.

What Success Looks Like Here

Success isn’t measured by how many tickets you close—it’s in how clients describe their experience. You’ll know you’re winning when clients ask for you by name, projects run more smoothly because of your interventions, and your knowledge base articles become the go-to source for the whole team. You become the anchor clients depend on, setting the standard for reliability and raising the bar for service across every AWS touchpoint.

Growth, Support, and Rewards

We know support work demands both deep expertise and emotional intelligence. That’s why you’ll have ongoing access to cloud learning resources, mentorship, and hands-on labs. We celebrate both big wins and small insights, and you’ll see your input reflected in our evolving playbooks. We offer a competitive annual salary of **$130,208, plus performance bonuses, remote work flexibility, and comprehensive **health and wellness benefits that prioritize your well-being.

Why This Role, Why Now?

Cloud technology is constantly evolving—and so are the expectations of businesses that rely on it. If you thrive on challenges that require both technical precision and empathy, this role is your opportunity to become a cornerstone of our AWS support practice. Here, you’re not just troubleshooting; you’re charting the future for clients who count on the cloud to fuel their dreams.

Ready to Make Cloud Support Human?

If you’re passionate about demystifying the cloud and believe every technical challenge is a chance to create lasting value, let’s talk. Let’s build the kind of AWS support experience that’s remembered for all the right reasons.