Remote Apple Accessibility Support Advisor

Overview of the Role

Join a mission-driven team that ensures every Apple product is usable by everyone. As a Remote Apple Accessibility Support Advisor, you will help individuals with disabilities get the most out of their Apple devices. This role centers on empathy, problem-solving, and delivering adequate support through Apple’s suite of accessibility tools, including VoiceOver, Zoom, Switch Control, and AssistiveTouch. Whether a customer is blind, has low vision, experiences limited mobility, or faces cognitive challenges, you will be the support they count on to unlock full access to their devices.

Key Responsibilities

• Provide remote customer support via phone or chat for accessibility features across macOS, iOS, iPadOS, and tvOS
• Diagnose and resolve accessibility issues involving screen readers, speech recognition, magnification, and alternative input devices
• Guide users through settings adjustments to optimize their device usage
• Document troubleshooting processes and outcomes clearly within Apple systems
• Deliver support using transparent, respectful, and inclusive language
• Offer tailored solutions based on each customer’s unique accessibility needs
• Ensure issues are escalated effectively when needed while maintaining a smooth customer experience
• Stay informed on the latest accessibility tools and methodologies through regular training and product updates

Candidate Qualifications

Skills and Experience

• Clear and engaging communication, with a knack for explaining tech concepts in everyday terms
• Hands-on familiarity with assistive technologies like screen readers or alternative input devices
• Steady under pressure, with the ability to shift gears easily in dynamic support situations
• Proficiency across Apple’s suite of hardware and software platforms
• Deep respect for users with different abilities and a strong sense of digital empathy
• Sound judgment when guiding customers through accessibility challenges in a remote setting

Personal Attributes

• Empathetic and respectful communication style
• Self-motivated and able to work independently
• Exceptional time management and organizational skills
• Passion for making technology accessible to all people

Tools and Technologies

• Apple’s accessibility suite (VoiceOver, Switch Control, Voice Control, Magnifier)
• macOS and iOS native tools
• Remote collaboration platforms like Zoom and Slack
• Case management systems and internal Apple support tools

Work Environment and Schedule

Remote Workplace

This role is fully remote, enabling you to work from your chosen environment as long as it meets Apple’s standards for professionalism and connectivity. A distraction-free space and high-speed internet are required.

Team Culture

You will be part of a supportive virtual team that prioritizes inclusion, continuous growth, and innovation. Open communication and shared purpose drive the team’s effectiveness, with an emphasis on respectful collaboration and user advocacy.

Schedule and Hours

You will work across rotating shifts, including weekends and evenings, to ensure 24/7 global support. Flexibility is crucial for meeting customer needs across multiple time zones.

Job Requirements

• Proven experience with assistive technology tools or accessibility support services
• Technical familiarity with Apple’s ecosystem and user settings
• Fast and stable internet connection suitable for voice and video support
• Comfort using screen readers or supporting others with adaptive technologies
• Knowledge of accessibility legislation and standards such as ADA, Section 508, or WCAG (preferred but not mandatory)

Compensation and Benefits

• Annual salary of $66,265, with performance-based reviews
• Full medical, dental, and vision coverage
• Remote setup allowance and Apple equipment for official use
• Paid holidays, vacation, and sick leave
• Employee wellness and mental health resources
• Career development stipends for certifications, conferences, or training

Your Impact in This Role

Every day, your work will enhance lives. Whether enabling someone to read independently using VoiceOver or guiding a person through setting up hearing device support on their iPhone, your expertise will help bridge gaps in accessibility. This role isn’t just support—it’s advocacy. You’ll empower customers to independently navigate their digital worlds while influencing Apple’s continued commitment to inclusive design.

Career Growth Opportunities

Advancement and Leadership

High performers in this role have a clear path to positions such as Senior Accessibility Advisor, Training Specialist, or Accessibility Product Liaison. These roles allow you to mentor new advisors or even contribute directly to product improvements.

Continued Learning

Apple invests in your professional growth. Access internal workshops, accessibility certifications, and specialized coaching programs designed to help you sharpen communication, develop new skills, and stay ahead of evolving technology.

Application Process

Ready to make a difference from wherever you are? The application process is straightforward. After submitting your resume, shortlisted candidates will complete an assessment focused on accessibility understanding and customer empathy. A virtual interview will follow, highlighting your ability to support diverse users with dignity and confidence.

Call to Action

If you're passionate about inclusive technology and want to help redefine digital accessibility, take the next step. Apply today and be the human voice that ensures no one is left behind.