Remote Account Manager for Job Site Clients

Introduction

Can relationship-building be more than just a means to retention? We think so. We're on a mission to redefine how clients experience job platforms—and we're inviting you to lead that charge. As our Remote Account Manager, you'll be the strategic partner our clients count on to extract real value, not just renewals. If you're someone who thrives at the intersection of empathy and execution, let's talk.

Key Responsibilities

Strategic Client Success

You're not here to check-in. You're here to change how our clients think about hiring. You’ll guide job site clients through more innovative posting strategies, help them understand platform analytics, and ensure their campaigns perform, not just run.

Relationship Leadership

You’ll own the full account relationship lifecycle, from onboarding to long-term satisfaction. That means running kickoff calls that turn confusion into clarity, hosting check-ins that deliver insight, and identifying upsell opportunities that feel like solutions, not pitches.

Cross-Functional Impact

You’ll be in sync with product, marketing, and support teams to escalate client feedback, refine messaging, and spotlight platform wins. Your insights from the frontlines will shape what we build next.

Metrics That Matter

Think NPS, churn reduction, and account growth. You’ll track client health using CRM data and feedback loops to resolve issues before they arise proactively. Every interaction is an opportunity to increase lifetime value—and you know how to seize it.

Success Outcomes

Indicators of Success

• Onboarding workflows that boost client activation within the first 7 days
• Quarterly reviews that show year-over-year account performance improvements
• Proactive outreach that results in a 20% increase in client retention over 12 months
• Strategic insights that lead to product or feature enhancements rolled out to all users

Work Environment

Remote-First Culture

This fully remote role is designed for individuals who work autonomously yet enjoy being part of something bigger. We communicate via Slack, Zoom, and Notion. But more importantly, we trust you to manage your day with purpose.

Collaboration Stack

• CRM: HubSpot
• Project Management: ClickUp
• Communication: Zoom, Slack
• Reporting: Looker Studio, Google Sheets

Weekly Workflow

• Monday strategy huddles to plan account touchpoints
• Mid-week syncs with product teams to relay feedback
• Friday, win reports and reflection sessions to share insights

Candidate Profile

Core Qualities

Empathy in Action

You listen with intent and respond with care. Whether it's over a video call or a typed response, your presence feels like a solution.

Strategic Curiosity

You don’t just ask, "How can I help?" You ask, "What’s the underlying goal here?" and then build a path toward it.

Ownership Mindset

You think like an owner. When something’s off, you don’t wait for instruction—you raise your hand, share a fix, and bring others along.

Communication that Connects

You simplify complex ideas—whether it's over Zoom or Slack. You know how to convey urgency without stress and make strategy sound simple.

Experience & Skills

• 3+ years in account management, client success, or consultative roles (SaaS or tech preferred)
• Experience managing B2B accounts with monthly or quarterly targets
• Proven ability to develop strategic relationships and influence retention
• Familiarity with CRM and reporting tools
• Strong sense of timing, empathy, and communication

Compensation and Benefits

This position offers an annual salary of $65,816. In addition to competitive compensation, you'll receive:

Perks

• Remote work flexibility from anywhere with reliable internet
• Monthly wellness stipend and learning budget
• Annual team retreat and access to virtual coworking sessions
• Opportunities for career growth through leadership training and mentorship

Why This Role Matters

Job platforms aren’t just technology—they’re people-powered ecosystems. You’ll be the human face of our mission to help companies hire smarter, and job seekers land roles faster. Your voice will shape how we serve, scale, and evolve.

Call to Action

If you're ready to lead with empathy, think strategically, and turn every client conversation into a moment of clarity, we’re prepared to meet you. Let’s build something purposeful together—apply today.