Remote Accessibility Support Agent

Empowering Inclusive Digital Access from Anywhere

Imagine a digital world where every user, regardless of ability, has seamless access to information, services, and experiences. That’s the future we’re creating—one line of code, one support ticket, and one thoughtful solution at a time. As a Remote Accessibility Support Agent, you'll be on the frontline of making digital platforms more usable, inclusive, and compliant for individuals of all abilities. This role offers you the opportunity to blend empathy with technical expertise, creativity with problem-solving, and communication with empowerment—all from the comfort of your own home. With an annual salary of $39,717, you'll be part of an impactful mission while enjoying the flexibility of a fully remote lifestyle.

About the Mission

We believe in accessibility not as an add-on but as a core design principle. Our journey began with the vision of making technology universally usable—and we're not slowing down. Our cross-functional teams comprise developers, designers, testers, and support professionals who are deeply committed to inclusion, usability, and innovation. With each passing project, we strive to set higher standards for digital accessibility across websites, apps, and enterprise tools. Your role in this story? Ensuring that our end users—many of whom rely on screen readers, keyboard navigation, voice commands, or other assistive tech—can navigate with ease and dignity.

Key Responsibilities

User Support & Interaction

• Respond to user inquiries related to accessibility issues via email, chat, or ticketing systems.
• Troubleshoot conflicts with assistive technology and digital platforms.
• Provide workarounds and real-time guidance to users who encounter digital barriers.

Collaboration with Development Teams

• Relay user feedback to developers and designers for iterative improvements.
• Partner with QA teams to ensure accessibility bugs are documented and resolved promptly.
• Participate in remote sprints to represent end-user perspectives.

Documentation & Reporting

• Maintain logs of support requests and resolutions to track recurring issues.
• Draft internal reports on accessibility support trends.
• Help improve FAQ pages and accessibility documentation using user-friendly language.

Community Advocacy

• Engage in online forums or knowledge-sharing communities focused on accessibility support.
• Contribute insights that help evolve best practices across digital platforms.

Tools and Technologies You'll Use

To make a tangible impact, you’ll be working with a diverse suite of tools that reflect the evolving digital landscape. These include:

• Screen readers like NVDA, JAWS, and VoiceOver
• Keyboard-only navigation simulators
• Accessibility checkers such as WAVE and Axe DevTools
• CRM platforms for ticket handling
• Communication tools like Microsoft Teams and Zoom
• Shared documents and wikis hosted on cloud platforms like Google Workspace or Notion

Work Environment

Flexible, Virtual, and Purpose-Driven

Our remote-first approach ensures that every team member has the tools and support to thrive, regardless of their location. Your home office might be a cozy corner with a standing desk, a peaceful nook beside a window, or a dedicated setup in your living room—whatever works best for your productivity and comfort. You’ll collaborate with people across time zones, but we maintain a healthy balance with flexible scheduling and regular team check-ins. Creativity is encouraged, communication is celebrated, and inclusivity is woven into our work culture.

Skills and Qualifications

Must-Have Competencies

• Prior experience in accessibility support, customer service, or tech troubleshooting
• Familiarity with accessibility standards like WCAG and Section 508
• Strong verbal and written communication skills
• Confidence in using assistive technologies
• Ability to problem-solve and communicate with empathy

Preferred Attributes

• Experience working with or supporting people with disabilities
• Understanding of UI/UX principles and their role in accessibility
• Patience, tact, and adaptability in high-emotion interactions
• Previous exposure to inclusive design practices or user testing
• A proactive mindset with attention to detail

Growth Opportunities

Your journey doesn't end with support tickets. This position is designed to grow with you. Depending on your individual talents and aspirations, you'll have the opportunity to explore roles such as:

• Accessibility Consultant
• UX Accessibility Tester
• Product Inclusion Specialist
• Technical Support Team Lead
• Digital Compliance Analyst

Whether you're passionate about design, testing, advocacy, or product development, there are paths to advance and innovate within this space.

Our Ideal Candidate

We’re looking for someone who genuinely cares about user experiences, has a technical curiosity, and isn’t afraid to dive deep into the world of digital accessibility. You might be the person friends call when a website is misbehaving. Maybe you’ve supported family members with assistive tech, or perhaps you’ve been a user of such tools yourself. We value lived experience just as much as technical credentials.

Why Join Us?

Aside from the fulfillment of making the internet a better place, you’ll gain access to:

• A collaborative, mission-driven work culture
• Skill-building workshops and certifications in accessibility
• Remote work stipend for equipment or office upgrades
• Inclusive team events and regular well-being check-ins
• Career development resources tailored to accessibility pathways

How Your Work Matters

Every keystroke, every reply, and every insight you provide ripples into a better experience for someone else. A smoother checkout process for a screen reader user. A university application form that finally works with keyboard navigation. A blind entrepreneur who can launch their business online without roadblocks. As a Remote Accessibility Support Agent, you’re not just solving problems—you’re removing barriers.

Ready to Make the Digital World More Inclusive?

Bring your empathy, curiosity, and creativity to a role that turns compassion into action. We're not just filling a seat—we're welcoming a changemaker.

Apply now to reshape digital access for everyone, from anywhere!