Remote IT Support Technician — Maryland (Remote)

Is your knack for solving IT puzzles matched only by your drive to help people? Imagine a remote role where your expertise doesn’t just fix issues—it keeps Maryland’s businesses running smoothly, no matter where you’re logging in from. If you thrive on turning problems into opportunities for connection, clarity, and confidence, this could be the role you’ve been searching for.

The Difference You’ll Make

Every conversation you have, every ticket you resolve, and every system you restore creates real momentum for our users. When a client’s workflow stalls, you’ll be the person who brings everything back online—and their relief will be thanks to you. Your support won’t just solve IT issues; it’ll drive trust, loyalty, and growth for teams who depend on seamless technology every single day.

What Your Days Will Look Like

• Be the go-to expert for remote troubleshooting—turning a frustrating error into a smooth recovery, whether it’s a Windows login snag or a printer that just won’t cooperate.

• You’ll lead onboarding for new hires, ensuring every device, VPN, and collaboration tool is up and running before their first video call.

• Guide clients through email migrations, cloud storage setup, and multi-factor authentication—making sure security and access are never an afterthought.

• Jump on Zoom or Slack to diagnose network issues in real time. You’ll translate technical terms into plain language so anyone can follow your lead.

• Document fixes in our remote ticketing platform, ensuring each knowledge base article empowers someone else on the team.

• Spot recurring issues, propose improvements, and partner with engineering to deliver solutions that work not just today, but every day.

• You’ll keep systems running, but more importantly, you’ll give people peace of mind—knowing they’re supported by someone who cares about their success.

How You’ll Partner and Grow

• You’ll work shoulder-to-virtual-shoulder with friendly teammates who value initiative, humor, and mutual respect.

• Collaborate with cybersecurity specialists, operations leads, and client managers—together, you’ll create robust support workflows and spot trends before they escalate.

• Use tools like Jira, Freshdesk, and remote desktop apps to streamline issue resolution and knowledge sharing.

• Bring your curiosity: contribute to regular learning sessions and IT roundtables where new tech and smarter processes are always on the agenda.

Tools & Tech You’ll Master

• Remote ticketing and collaboration platforms: Jira, Freshdesk, Slack, Zoom

• Device management and security: Intune, Duo, Windows Admin Center

• Cloud platforms and remote file sharing: Microsoft 365, Google Workspace, Dropbox

• Endpoint monitoring and troubleshooting: RMM suites, TeamViewer, AnyDesk

What Sets You Apart

• You simplify complex ideas—whether it’s over chat, a call, or a well-crafted screen recording.

• Curiosity drives you: you’re always asking, “How can this work better next time?”

• Technical skills matter, but so does empathy—when someone’s day is interrupted, you listen first, fix second.

• Experience with IT support for remote environments, managing cloud-based systems, and automating repetitive tasks will set you up for success.

• You’re comfortable juggling multiple tickets, but you never sacrifice quality for speed. Clients remember your follow-through.

• Certifications like CompTIA A+, Network+, or Microsoft 365 are great—but what matters most is your passion for helping others.

Our Remote Work Philosophy

We move quickly, but you’ll always have space to focus deeply and solve the problem at hand. Our virtual workspace is collaborative, supportive, and flexible—built for pros who deliver excellence from anywhere in Maryland. You’ll set up your home office, connect with friendly colleagues, and have the freedom to manage your day—because trust is at the heart of how we operate.

Storyline: Turning Chaos Into Confidence

There’s a quiet moment at the end of a long day when a user finally says, “Thank you—I can finish my work now.” Those are the moments we work for. In this role, you’ll transform frantic calls into calm solutions. You’ll be the reason a deadline is met, a project launches on time, or a small business owner breathes a sigh of relief. It’s more than technical support—it’s the human connection behind every solution.

Compensation

This is a remote role based in Maryland with an annual salary of $54,496. You’ll join a team that values your growth, supports your ambitions, and celebrates your wins.

Ready to Make IT Support Feel Personal?

If you’re energized by the idea of solving real-world tech challenges while helping people thrive, we’re excited to meet you. Let’s build a remote support experience where every client feels seen, heard, and genuinely supported—from the first hello to the last solved ticket.