Remote Technical Support Agent Jobs In Utah

Start With Impact—Your Voice, Their Confidence

What if every troubleshooting call ended not just with a fix, but with real trust? As a Remote Technical Support Agent, you’ll turn uncertainty into confidence, one conversation at a time. Every ticket you resolve means a smoother day for someone counting on you—whether they're running a business from Salt Lake City or streaming their favorite show from a quiet Utah valley. Here, you’ll shape seamless support experiences that stick with people long after the chat window closes.

The Difference You’ll Make

Imagine a client starting their day with a technical hiccup. By noon, thanks to you, their workflow’s humming, and their stress is gone. Your expertise transforms those “can you help me?” moments into “thank you, that was easy.”

You’ll take ownership from the very first hello—diagnosing, guiding, and solving with care and precision. Complex issues? You’ll break them down in plain English, whether it’s over Zoom or in a quick Slack message.

Your impact will ripple outwards: faster onboarding for new users, smarter FAQ content shaped by real customer stories, and support metrics that show real improvement—because of your work.

What You’ll Drive

• Be the reassuring first voice customers hear—and the one they remember.
• Resolve tech support tickets with empathy, speed, and follow-through, not just ticking boxes.
• Uncover recurring issues and work with the product team to design real solutions, not just workarounds.
• Empower users by walking them through remote collaboration tools, helping them build new skills along the way.
• Document every interaction with clarity, making future support faster and more efficient for everyone.
• Share actionable feedback—your insights guide everything from tool adoption to the development of new training modules.
• Shape how our team learns and adapts by using your ticket history to help us identify trends and improve together.

Your Toolkit

You’ll move between platforms like Zendesk, Jira, and Slack to keep tickets moving and solutions clear. We utilize remote collaboration tools—such as Zoom for face-to-face troubleshooting, Notion for knowledge sharing, and real-time chat — to stay connected. It’s a tech stack that lets you do your best work, wherever you log in from in Utah.

We trust you to experiment and automate—perhaps you’ll create a new Jira workflow or design a more efficient onboarding script that saves everyone time. Bring your curiosity. You’ll have the tools and the trust to build, not just maintain.

The Support System Behind You

You’ll partner with engineering, product, and customer experience—all working in sync to make support a true differentiator. There’s always someone ready to jump in on a tough ticket or brainstorm solutions. You’re never stuck alone, even when you’re remote. The whole team’s invested in your growth, whether it’s a new certification or learning the latest feature lifecycle updates.

We move quickly, but you’ll always have space to focus deeply. You’ll find thoughtful guidance, regular check-ins, and the autonomy to set your own rhythm.

Growth and Opportunity

Every call is a chance to learn. Maybe you’ll notice a pattern in support tickets and help prioritize the next product fix. Perhaps you can help design a more intuitive onboarding workflow, thereby reducing friction for future users. Your curiosity isn’t just welcome—it’s vital.

We’re committed to your professional development. Interested in roadmap prioritization or a bigger role in product operations? There’s a path for that. You’ll get access to training, mentoring, and real stretch assignments.

Storyline: One Day, One Fix, Real Impact

Picture this: You pick up a ticket from a small business in Provo whose payment system has frozen up—peak hours, tension rising. In fifteen minutes, you diagnose the issue, walk the customer through a fix using remote screen sharing, and capture the workaround for the rest of the team. By the end of the call, their business is running smoothly—and they’ve gone from anxious to relieved, thanks to your expertise. That’s the level of impact you’ll make every day.

What Sets You Up for Success

• You simplify complex ideas—making technology accessible to everyone, not just tech experts.
• You’re patient, attentive, and know when to listen versus when to guide.
• Curiosity drives you. When there’s a recurring issue, you dig until you find the root cause.
• You thrive in an agile workflow and enjoy solving puzzles alongside others, even across time zones.
• Experience with technical support, remote collaboration tools, and knowledge bases helps you hit the ground running.
• Above all, you care about the person behind each ticket—and never settle for just “good enough.”

Compensation

This is a full-time, remote position based in Utah. Annual salary: $61,529. You’ll enjoy flexibility, ongoing support, and clear paths for advancement.

Let’s Build Something Meaningful—From Anywhere in Utah

If you’re ready to make an impact from day one, we’re excited to meet you. Your expertise will shape real outcomes for real people—and together, we’ll raise the bar for remote technical support.