Remote IT Support Specialist – Utah (Remote)

Ever fixed a problem before most people even knew it existed? That’s what keeps our clients loyal—and it’s exactly what you’ll do in this role. Here, your technical intuition isn’t just valued; it’s mission-critical. You’ll bring clarity to chaos, guiding users through the moments when technology feels more like a roadblock than a resource. Your solutions won’t just solve tickets—they’ll build trust and confidence with every interaction.

What Sets This Role Apart

Every remote support job promises variety. But here, you’ll take ownership of workflows that shape how people experience technology, whether they’re logging in for the first time or managing a business-critical system. You’re empowered to spot patterns, anticipate needs, and suggest new approaches. That proactive mindset will shape how our clients—and your teammates—work more effectively from anywhere.

This isn’t a job where you hide behind macros or scripts. We believe great support comes from people who genuinely care about outcomes. You’ll simplify the complicated, not just by answering questions, but by giving users the confidence to move forward. Your patience and clarity will mean everything to people who just need things to work—right now.

How You’ll Make a Difference

• Be the first voice customers hear—and the one they remember. Your calm presence sets the tone for every interaction, over Zoom, Slack, or email.
• Troubleshoot and resolve hardware, software, and network issues using remote collaboration tools. Every fix, whether it takes a minute or an hour, is a chance to empower someone to do their best work.
• Spot recurring challenges and help design scalable solutions that prevent problems before they start.
• Share your insights with product and engineering, shaping service updates and enhancements that 5,000+ users rely on daily.
• Own the documentation process, building guides and FAQ resources that demystify everything from onboarding to advanced troubleshooting.
• Balance fast response times with thorough, empathetic communication—your follow-through turns “issues” into positive user experiences.
• Partner with design, engineering, and customer support to build unified solutions. Your feedback directly shapes how new tools are rolled out and supported.

Our Remote Work Environment

You’ll join a remote-first team that thrives on connection—even across time zones. Our IT support specialists don’t just close tickets; they’re part of every conversation about prioritizing roadmaps. You’ll gain a broader perspective and have a direct impact on agile workflows that evolve on a weekly basis.

Your daily stack includes:

• Secure remote desktop support platforms
• Ticket management in Jira, with transparent backlog workflows
• Team syncs via Zoom, regular async updates in Slack
• Collaborative documentation in Notion

Here, you’ll never feel isolated. Team check-ins, virtual problem-solving sessions, and mentoring sessions ensure that every specialist has a voice and a platform to contribute. We move quickly, but you’ll always have space to focus deeply—and to share the discoveries that help the whole team level up.

Tools & Tech You’ll Use

• Remote desktop and device management software
• Jira for workflow management and sprint reviews
• Zoom and Slack for real-time collaboration
• Notion for building and updating user guides
• Network monitoring and security tools

Your expertise shapes not just how we use these tools, but how we adapt and grow. Do you have a better way to keep our systems running smoothly? We want to hear it.

Who Thrives Here

You simplify complex ideas—whether it’s over Zoom or Slack. You’re patient with frustration, quick with solutions, and relentless about learning. Maybe you’ve worked in IT support, technical help desks, or remote troubleshooting teams, but titles matter less than your drive to help people work without barriers.

You might recognize yourself if:

• You bring empathy to every interaction—seeing the person behind the ticket.
• You can shift gears quickly, prioritizing what matters most without losing your calm.
• Remote collaboration isn’t new; you know how to stay connected, even when you’re working solo.
• You spot opportunities for process improvement and aren’t afraid to suggest a change.
• You strike a balance between independence and teamwork, always sharing what you've learned.

Storyline: The Impact You’ll Make

Last quarter, one of our Utah-based clients faced a system-wide outage just before their busiest week of the year. Our IT Support Specialist didn’t just follow a script—they rallied the team, communicated clearly with every user, and developed a workaround that kept business running without a hitch. Their solution became the template for how we handle critical incidents today. That’s the level of ownership and impact you’ll have from day one.

Compensation & Growth

Annual salary: $91,984. More than the paycheck, it’s the support and autonomy that set us apart. You’ll have access to learning stipends, mentorship from industry leaders, and the freedom to grow in directions that matter to you—whether it’s deepening your technical skills or stepping into leadership roles.

Ready for Your Next Chapter?

If you’re ready to make an impact from day one, we’re ready to meet you. Let’s build something purposeful together—apply today.