Remote Customer Service Representative Jobs in Utah

Ever felt the difference one conversation can make? We feel it every day. As a Remote Customer Service Representative supporting folks across Utah, you’ll be that person—the one who transforms stress into solutions, questions into clarity, and frustration into relief. This job isn’t about scripts or quotas. It’s about real human connection.

Why Your Voice Matters Here

When people reach out, they’re often in a tough spot. A confusing charge. A locked account. A question they can't seem to answer. That’s when you step in—not just to respond, but to reassure. To show them someone’s listening. And someone cares.

Customer service here isn't a reactive role. It’s proactive brand stewardship. You’ll turn everyday questions into experiences people remember for all the right reasons.

Your Impact, Clearly Defined

• You’ll be their calm in the chaos. From the first "Hey there," you’ll bring warmth, patience, and understanding—even when customers can’t.
• You’ll decode problems and deliver peace of mind. Not just documenting issues, but resolving them creatively, with empathy and a human-first approach.
• You’ll teach without preaching. Billing questions? App confusion? You’ll explain things in a way that clicks.
• You’ll improve how we help. Got insights? Patterns? Repeated hiccups? You’ll flag them, and together we’ll fix them—before they become a problem.
• You’ll team up across departments. If a customer problem points to a product gap or system issue, you’ll work with engineering, operations, or design to resolve it.

Tools That Empower (Not Overwhelm)

Your digital workspace is tuned for clarity and speed:

• Zendesk for resolving tickets and managing chats.
• Slack for fast feedback, shared wins, and team vibes.
• Zoom to check in with teammates and catch up in real time.
• Notion to track updates, refine documentation, and share knowledge.
• AI tools that handle the busywork so you can stay focused on people.

The People Beside You

You won’t be stuck on an island. Your team’s made up of experienced reps, thoughtful team leads, and cross-functional partners who actually talk to each other. We share solutions, celebrate wins, and support one another when life gets tough.

Yes, it’s remote. But it doesn’t feel distant. You’ll have teammates checking in, Slack channels buzzing, and mentors who want to see you grow.

Who Thrives in This Role

• You break down big ideas into simple terms without being condescending.
• You listen like it matters—because it does.
• You respond with grace, even when people are upset.
• You communicate clearly and warmly across channels.
• You want to improve everything you touch—including yourself.

You don’t need years of call center experience. What you need is heart, smarts, and the ability to turn a conversation into a connection.

Built Around Balance

This is a remote role designed for those living in Utah. That means:

• No traffic, ever.
• The freedom to design your day around your energy and priorities.
• A workspace where you feel comfortable, focused, and productive.

You’ll have set hours—but how you shape your day within those is up to you. We trust you to manage your time and ask for help when you need it.

Growth Is Not a Buzzword Here

Support is a career here—not a pit stop. Your work feeds into product improvements, user education, and company-wide strategy.

• Share your findings in monthly customer insight reviews.
• Help improve help docs and create new resources.
• Take courses, join peer learning groups, and map out your growth path—whether it's a deeper dive into support or a transition to other roles within the company.

What Sparked This Hiring Round

As we’ve grown, so has our customer base in Utah. From college students to retirees, we support a diverse range of individuals navigating their everyday needs. They deserve thoughtful, timely care—not just tickets and templates.

We're growing our team, so every customer continues to receive the care we’re known for. You’re not stepping into chaos. You’re stepping into an environment built for care, quality, and calm.

Compensation That Reflects the Value You Bring

The role pays $62,727 annually, with clear bonus opportunities and consistent reviews.

You’ll also get:

• Full health, dental, and vision benefits
• 401(k) with company contribution
• A stipend to set up your home office
• Generous PTO, holidays, and wellness days
• Resources for mental health and personal development

We want you to feel secure, cared for, and supported—just like the customers you’ll be helping.

Let’s Make Every Conversation Count

You’re someone who leads with empathy, finishes with impact, and sees customer service as a craft. If that’s you, we’re excited to meet you.

Let’s build something meaningful together. Apply today.