Remote IT Support Specialist – Florida (Remote)

Join a Purpose-Driven Team in a Fully Remote Role

Imagine starting each day with a team that genuinely values inclusion, encourages collaboration, and empowers you to share your voice. As a Remote IT Support Specialist based in Florida, you'll be part of a support system that thrives on compassion, technical acumen, and a shared mission of making technology feel human. Here, we believe that providing outstanding remote IT support begins with truly understanding the people we serve.

A Workplace Built on Respect and Belonging

We’re proud to foster an inclusive workplace where everyone—regardless of their identity, background, or perspective—is treated with dignity and kindness. As part of our diverse team, you’ll work alongside compassionate professionals who lift each other up, value empathy as much as efficiency, and believe every voice deserves to be heard.

Our IT Support team isn’t just about troubleshooting. It’s about connection. Whether helping a remote employee feel secure during a system update or walking a colleague through a software issue with patience and care, your contributions will touch lives every single day.

What You’ll Be Doing

As a Remote IT Support Specialist, your day-to-day responsibilities will include:

Delivering End-to-End Technical Support

• Providing real-time assistance to remote employees via phone, chat, or video support.
• Diagnosing and resolving hardware, software, and connectivity issues across various platforms.
• Managing user accounts, permissions, and security protocols in cloud-based systems.

Prioritizing People and Performance

• Guiding users through system processes with clear, patient communication.
• Empowering end-users to navigate common technical issues independently.
• Maintaining detailed records of support tickets and resolutions to enhance organizational knowledge.

Collaborating to Strengthen Operations

• Partnering with cross-functional departments to proactively identify IT improvement opportunities.
• Participating in virtual team standups, knowledge-sharing sessions, and technology rollouts.
• Engaging in regular feedback cycles to improve support workflows and employee satisfaction.

Our Remote Culture: A Community Without Borders

Our work-from-home model empowers every team member to contribute meaningfully, regardless of geographic barriers. From virtual coffee chats to inclusive workshops and well-being initiatives, we create a space where connections thrive despite physical distance. Your home office will become a command center of kindness, efficiency, and innovation.

We champion flexible work schedules that accommodate diverse lifestyles and encourage a healthy work-life blend. Whether you’re a morning problem-solver or an afternoon power performer, your rhythm is respected here.

Tools and Technology You’ll Use

Your toolkit will include a variety of modern platforms and collaborative software designed to make remote work smooth and secure:

• Cloud-based service desk tools for ticketing and resolution tracking.
• Communication apps like Slack, Zoom, or Teams are used for real-time collaboration.
• Remote desktop software and diagnostic platforms for seamless troubleshooting.
• Security suites and authentication tools to uphold data integrity.

Our technology ecosystem prioritizes user experience, making your job more intuitive and impactful.

What Makes You a Strong Fit

We’re looking for more than just technical skill. We value warmth, clarity, and a desire to uplift others. Candidates who flourish in this role typically bring:

• At least 2 years of experience in IT support or help desk services, ideally in a remote setting.
• Strong understanding of operating systems (Windows, macOS), cloud platforms, and network fundamentals.
• Exceptional interpersonal skills, especially in virtual communication.
• Ability to multitask with grace and maintain composure in time-sensitive scenarios.
• A dedication to ongoing growth and flexibility within a rapidly evolving tech space.

Formal education in Computer Science or a comparable area is appreciated but not mandatory. Certification in CompTIA A+, ITIL, or similar is a plus.

Growth That Mirrors Your Potential

We recognize that every career journey is unique. That’s why we offer meaningful opportunities to expand your role, explore technical specialties, and engage in mentoring or leadership tracks. From knowledge-sharing panels to tech upskilling sessions, we invest in your growth because your success powers ours.

Your Impact, Your Legacy

Every password reset, every firewall configuration, every calming conversation during an outage—they all matter. Our IT Support Specialists are the backbone of our digital workplace, and your contributions will have a ripple effect across teams and departments, making work smoother, safer, and more accessible for everyone.

You won’t just be solving problems; you’ll be building trust.

Why This Role is Remote and Rewarding

Remote roles like this one ensure we attract talent from all walks of life, not just those near our headquarters. It opens doors to diverse experiences and perspectives, which only strengthens our culture and deepens our impact.

With an annual salary of $51,399, this opportunity offers not only financial security but the freedom to work in a setting where you feel most inspired. The result? A better quality of life for you, and better service for our end-users.

We Celebrate Difference

As a workplace that champions equity and inclusion, we embrace and value candidates from all communities, including veterans, individuals with disabilities, neurodivergent thinkers, and members of the LGBTQIA+ community. We are committed to equity in hiring, promotion, and development because real innovation starts with diverse ideas.

Ready to Be Part of Something Meaningful?

If you're ready to bring your heart and your hardware knowledge to a team that sees people before problems, this is your moment. You deserve a career where you’re trusted, respected, and encouraged to be authentically you, every single day.

Apply now to help us make tech support human again.