Remote CRM Specialist for Disney Digital Experiences

Step Into a World of Imagination and Impact

Imagine building loyalty for one of the world's most beloved entertainment brands—without ever stepping outside your home office. As a Remote CRM Specialist, you won't just manage customer data; you'll breathe life into magical connections between Disney's digital experiences and fans around the globe. Whether they're streaming their favorite animated classic or booking their next park adventure, your strategies will help shape every magical moment with emotional intelligence, clever personalization, and inspired data.

About the Team Behind the Magic

Our digital experiences team is a powerhouse of strategists, creatives, data wizards, and tech pioneers. We're not just building campaigns; we're creating seamless journeys filled with wonder. With every app, email, and alert, we aim to make the Disney digital universe as unforgettable as our fairy tales. You’ll join a dynamic collective of storytellers and technologists who thrive on reinvention and customer joy.

What You’ll Be Doing 🎩

Craft Customer Journeys That Spark Joy

• Design, execute, and optimize CRM campaigns that blend storytelling with strategy.
• Use segmentation logic to develop personalized journeys across email, app notifications, and web.
• Partner with analytics teams to understand customer behavior, trends, and engagement
• Develop A/B and multivariate tests to fine-tune timing, messaging, and cadence.

Turn Data into Disney Magic

• Translate audience insights into strategic recommendations that increase loyalty and retention.
• Maintain lifecycle marketing strategies that align with product launches, events, and brand milestones.
• Analyze campaign performance through dashboards, KPIs, and retention metrics.
• Stay informed on privacy standards and evolving compliance requirements in CRM platforms.

Collaborate with Characters Across Departments

• Align with design, content, and tech teams to ensure creative consistency and functionality.
• Serve as the CRM subject-matter expert in digital product and marketing meetings.
• Recommend tools and enhancements to streamline workflow and maximize automation.

Where You’ll Work: Anywhere Enchanted

This is a fully remote opportunity, which means your office could be your cozy kitchen nook or a creative den filled with Disney memorabilia. We believe magic happens when creativity meets flexibility. You’ll enjoy the autonomy to manage your day while staying closely connected to a global team of innovators. Our work culture values clarity, collaboration, and creative exploration, where insights are celebrated and experimentation is encouraged.

Tools & Tech Behind the Curtain

Expect to work hands-on with industry-standard CRM systems and automation tools, such as:

• Salesforce Marketing Cloud or Adobe Campaign
• Tableau or Looker for performance visualization
• SQL and audience segmentation tools
• JIRA, Confluence, and Slack for communication and project flow. These platforms will be your wands and spellbooks as you conjure up delightful experiences for millions of fans.

Qualifications That Make You the Perfect Fit 🥇

Must-Haves

• 3+ years of experience in CRM, retention marketing, or customer engagement roles
• Proven track record managing multi-channel digital campaigns (email, push, SMS)
• Ability to interpret behavioral data to drive marketing strategy
• Experience with journey-building tools, automation, and audience segmentation
• Strong project management and communication skills

Nice-to-Haves (Or Should We Say, Bonus Magic)

• Experience in entertainment, streaming services, or lifestyle apps
• Familiarity with data visualization tools and custom dashboards
• HTML or AMPscript experience is a plus, but not required
• A passion for delivering world-class fan experiences through personalization

Growth Opportunities That Await

Working here isn’t just a job—it’s a gateway to new possibilities. You’ll gain access to advanced training resources, mentorship from industry veterans, and exposure to global campaign launches. Your voice will be heard, your ideas valued, and your career empowered. With the right blend of innovation and strategy, you could evolve into senior leadership or specialize in advanced CRM architecture or lifecycle strategy.

Compensation That Reflects Your Worth

We believe in rewarding brilliance. The role provides an annual compensation package valued at $59,408, along with benefits that prioritize wellness, family, and personal growth.

Ready to Cast Your Spell? 🔮

If you're a digital storyteller with a head for data and a heart for creating memorable customer journeys, this role could be your perfect story arc. Bring your imagination, your analytical brain, and your love for user-centric design—and help us shape the future of Disney digital experiences, one magical interaction at a time.

Apply today and turn your remote workspace into a launchpad for creativity and connection!