Remote Online Community Moderator

Introduction: Join a Mission-Driven Team That Cares

If you’re someone who thrives on meaningful online interactions and wants to foster safe, inclusive digital spaces, this opportunity is made for you. We are seeking a Remote Online Community Moderator who believes in compassion, fairness, and respectful communication. In this role, you’ll be part of a passionate, diverse team committed to supporting vibrant communities across the digital landscape. You’ll help create environments where members feel heard, valued, and safe to express themselves. We believe a well-moderated space can build trust, empower voices, and reflect the best of the internet—and we’re looking for someone who shares that belief.

Key Responsibilities: Encouraging Positivity and Trust

Core Duties

• Monitor online forums, discussion threads, and live chats to ensure adherence to community guidelines.
• Proactively respond to flagged content using thoughtful, non-judgmental judgment.
• Promote respectful discourse, encourage healthy conversation, and de-escalate conflicts.
• Support new users by providing guidance, onboarding resources, and a welcoming tone.
• Maintain real-time awareness of community sentiment and share insights with team leads.
• Collaborate with other moderators and internal teams to continuously improve policy enforcement.
• Report patterns of abuse, misinformation, or harassment through established escalation processes.
• Assist with special events, AMAs, or community-driven campaigns.

Work Environment: Empathy Meets Efficiency

Team Culture

We are a fully remote organization that values flexibility, emotional intelligence, and genuine collaboration. As a Community Moderator, you’ll join a culture of active listening, inclusive problem-solving, and mutual respect. Our team spans multiple time zones, diverse backgrounds, and varied lived experiences, creating a uniquely global perspective on digital harmony.

Daily Operations

Whether you're engaging in a Slack thread, sharing wins in a team sync, or reviewing a moderation case, you’ll be supported by peers who prioritize kindness and curiosity. Your contributions won’t just be acknowledged—they’ll be celebrated.

Tools and Technology: Moderation with Smart Support

Platforms and Software

You’ll use intuitive platforms designed for modern moderation:

• Community management tools (e.g., Discourse, Khoros, Vanilla Forums)
• Real-time moderation dashboards and queue systems
• AI-assisted flagging and prioritization tools
• Internal ticketing and case-tracking software (e.g., Zendesk, Jira)
• Communication tools (e.g., Slack, Zoom) for team collaboration
• Inclusive onboarding systems and learning portals

Ongoing Support

We ensure that each moderator receives the training, updates, and tools they need to feel confident and equipped to perform at their best.

Required Qualifications: What You Bring to the Table

Core Requirements

• Proven experience moderating online communities, social networks, or forums.
• Strong written communication skills with a calm, supportive tone.
• A natural inclination toward empathy, neutrality, and fairness.
• Ability to follow complex guidelines while using human discretion.
• Familiarity with inclusive workplace practices and DEI principles.
• Experience working independently and responsibly in a remote setting.
• Reliable internet connection and a quiet, distraction-free work area.

Preferred Qualifications: Added Strengths That Shine

Additional Experience

• Familiarity with crisis response, online safety protocols, or digital conflict resolution.
• Multilingual abilities or cultural fluency in global communities.
• Background in psychology, communications, digital media, or social sciences.
• Experience moderating both synchronous (live) and asynchronous interactions.

What Success Looks Like in This Role

Performance Indicators

• You reduce incidents of harmful behavior through proactive moderation.
• You contribute to a welcoming, consistent community tone.
• You provide timely and respectful responses that reflect the values of the platform.
• You share actionable feedback that improves the moderation strategy.
• You inspire community trust through transparency and fairness.

Diversity, Equity, and Belonging

Inclusive Commitment

We believe communities are strongest when every voice is heard. We take pride in fostering an inclusive and fair hiring environment, dedicated to cultivating a remote workplace where everyone can belong and thrive. We embrace individuals of every race, gender identity, sexual orientation, age, ability, and background. Our team reflects the communities we serve—diverse, empathetic, and committed to progress.

Compensation and Benefits

Salary and Perks

• Annual Salary: $64,331
• Flexible scheduling across time zones
• Comprehensive wellness program and mental health support
• Paid time off, sick leave, and holiday observances
• Inclusive parental leave policy
• Ongoing training and career development resources

Growth Opportunities: A Role With Impact and Purpose

Career Pathways

As a Remote Online Community Moderator, your role evolves with the community. You may explore future paths like:

• Community Operations Lead
• Trust and Safety Specialist
• Digital Wellbeing Program Manager
• Policy Analyst for Online Communities

We support your curiosity and provide mentoring opportunities across departments. Our team’s growth is built on shared learning, cross-functional exposure, and celebrating individual contributions.

Your Journey Begins Here

Call to Action

Are you ready to help shape a more inclusive internet? To make a real difference in how people connect, share, and belong? Join us as a Remote Online Community Moderator and be a part of something meaningful, from wherever you are in the world.

Take the next step—apply now and bring your compassion to the digital frontier.