Remote Customer Experience Program Manager

Introduction: Make a Measurable Difference from Anywhere

Ready to elevate customer experiences through innovative program leadership? As a Remote Customer Experience Program Manager, you'll design and execute transformative strategies that leave a lasting impact on users worldwide. In this high-impact role, you’ll work across functions, managing sophisticated CX initiatives powered by technology, data, and design thinking. We’re looking for someone who’s not just organized but energized by building systems that prioritize customer happiness, loyalty, and digital-first support. If you're passionate about aligning product development with user satisfaction, this remote opportunity provides a dynamic environment to lead and drive innovation.

Key Responsibilities

Strategic Program Ownership

• Architect and lead customer experience programs that optimize engagement across digital and human touchpoints
• Develop roadmaps aligned with customer lifecycle metrics and product milestones.
• Analyze Net Promoter Score (NPS), CSAT, and churn trends to inform strategic pivots.

Cross-Functional Leadership

• Collaborate with product managers, UX researchers, data analysts, and support staff to guarantee the smooth implementation of CX objectives.
• Establish governance models for program reporting, evaluation, and continuous improvement.
• Lead program retrospectives and implement iterative feedback loops

Data-Driven Performance

• Track and measure CX initiatives using dashboards and customer journey analytics platforms like Mixpanel, Amplitude, or FullStory
• Translate voice-of-the-customer feedback into business impact reports
• Use predictive modeling to anticipate friction points and proactively optimize experiences

Technology Integration

• Recommend and implement tools like Gainsight, Zendesk, or Qualtrics to enhance customer experience automation.
• Build workflows that integrate seamlessly with CRM systems such as Salesforce or HubSpot.
• Champion the adoption of AI-enabled customer success solutions

Work Environment

This is a fully remote, collaborative, and metrics-driven role. You’ll work with agile teams using modern collaboration platforms like Slack, Miro, Jira, and Notion. Expect fast-paced communication, transparent goals, and flexible scheduling. We promote asynchronous productivity while ensuring robust peer interaction. As part of a digital-first workplace, your ability to lead distributed projects and engage stakeholders virtually is essential to success.

Tools and Technologies

• CX Platforms: Gainsight, Medallia, Zendesk
• Analytics Suites: Amplitude, Tableau, Power BI
• CRM Integrations: Salesforce, HubSpot
• Collaboration Tools: Notion, Jira, Slack, Zoom
• Feedback Systems: Typeform, Intercom, Usabilla

You’ll have full access to cutting-edge software to execute initiatives and surface customer intelligence in real time.

Qualifications

Required Skills

• 3+ years of program or project management experience within customer experience or customer success
• Familiarity with Agile methodologies and program frameworks such as OKRs or KPIs
• Excellent interpersonal and communication abilities, skilled in presenting data-backed insights
• Expertise in stakeholder management and virtual team facilitation
• Strong problem-solving skills with a bias for action and optimization

Preferred Attributes

• Certification in PMP, CXPA, or Six Sigma
• Prior experience working remotely with SaaS or tech-driven companies
• Background in user experience design or customer psychology
• Passion for customer-centric cultures and process transformation

Impact and Growth Opportunities

Here, your leadership doesn’t just improve processes—it transforms the way users interact with and value our brand. By optimizing end-to-end journey mapping and program orchestration, your work becomes integral to driving revenue growth, enhancing retention, and fostering brand equity. With strong results, you’ll gain exposure to executive leadership and drive high-visibility initiatives that influence global strategy. This position provides a clear path toward senior program leadership or director-level roles in Customer Experience (CX).

Compensation and Benefits

• Annual Salary: $57,998 (paid monthly)
• Comprehensive remote work setup allowance
• Access to upskilling platforms and CX certifications
• Performance bonuses tied to program metrics
• Flexible PTO and paid holidays
• Virtual team-building retreats and culture-building events

Call to Action: Ready to Lead CX Evolution?

If you’re excited by tech-enabled problem solving and the challenge of shaping world-class customer journeys, this role is built for you. Lead innovative customer experience programs from wherever you are, using the latest tools and data to deliver exceptional impact. Apply today and take the next step in your CX leadership career.