Remote Commercial Lines Claims Adjuster

About the Opportunity

Are you ready to elevate your career in a fully remote, tech-enabled environment? As a Remote Commercial Lines Claims Adjuster, you’ll take the lead in evaluating and managing resolving commercial insurance claims with precision and efficiency. We are seeking professionals who excel in remote collaboration, embrace technology, and are passionate about delivering superior customer service through data-driven processes. This position offers the flexibility to work from anywhere while contributing to a cutting-edge claims infrastructure that’s redefining industry standards.

Key Responsibilities

• Analyze, investigate, and adjust complex commercial property and liability claims across various industries.
• Use advanced digital platforms and automation tools to evaluate coverage, determine liability, and calculate settlements.
• Conduct remote interviews with policyholders, claimants, witnesses, and other involved parties using secure video conferencing software.
• Maintain accurate and comprehensive documentation in cloud-based claims management systems.
• Leverage predictive analytics to identify claim patterns and proactively mitigate potential risks.
• Collaborate with legal teams and underwriters to ensure timely and compliant claim resolutions.
• Provide strategic recommendations on reserving practices based on claim severity and anticipated trends.
• Adhere to established service level agreements and maintain strong communication with clients and brokers throughout the claims lifecycle.

Work Environment

Join a digital-first organization where remote connectivity is not just supported—it's celebrated. All claims adjusters operate within a secure, cloud-native environment equipped with end-to-end encryption, real-time messaging, and integrated data dashboards. Whether you prefer working from a home office or a co-working space, our infrastructure ensures you stay productive and protected. Regular virtual team huddles and AI-scheduled meetings ensure smooth collaboration, while wellness programs and flexible work hours promote a healthy work-life balance.

Tools and Technologies Used

• Claims Management Software: Guidewire ClaimCenter, Duck Creek Claims
• Communication Tools: Microsoft Teams, Slack, Zoom with AI transcription
• Analytics Platforms: Tableau, Power BI, SAS Visual Analytics
• Document Management: DocuSign, OneDrive, Google Workspace
• Automation and AI: RPA tools for claims triage, machine learning for fraud detection
• Cybersecurity: Multi-factor authentication (MFA), VPNs, endpoint detection and response (EDR)

Desired Qualifications

• Minimum 3 years of experience handling commercial lines claims remotely or in hybrid settings.
• Strong knowledge of general liability, commercial auto, and property coverages.
• Familiarity with digital claims workflow tools and data reporting systems.
• Strong analytical reasoning and a proven capacity to interpret complex policies.
• Proficiency in using remote analytics tools and document sharing platforms.
• Bachelor’s degree in Risk Management, Insurance, Business, or related field preferred.
• Licensure as a claims adjuster in applicable states is highly desirable.
• Outstanding interpersonal skills and emotional intelligence to navigate sensitive conversations remotely.

Performance Metrics

Our adjusters thrive on accountability and making a positive impact. Key performance indicators (KPIs) include:

• Cycle Time Efficiency: Resolving claims 22% faster than the industry average
• Accuracy Rate: 98.9% claim evaluation accuracy across audit reviews
• Customer Satisfaction Score (CSAT): 4.8/5 average from commercial clients
• Compliance Adherence: 100% within regulatory response timeframes

Growth and Development

This isn’t just a job—it's a launchpad for long-term success. Team members are supported through quarterly upskilling tracks in digital risk analytics, regulatory compliance updates, and leadership shadowing programs. Advance into roles such as Senior Technical Adjuster, Claims Innovation Strategist, or Remote Claims Operations Lead. Each step in your journey is backed by mentorship, structured learning paths, and access to virtual leadership summits.

Compensation and Benefits

• Annual Salary: $63,598
• Comprehensive health plans with telehealth integration
• Annual technology stipend for home office upgrades
• Remote wellness stipend (yoga, meditation, mental health tools)
• 401(k) with company match and instant vesting
• Quarterly performance bonuses based on measurable outcomes
• Paid certification and licensure renewals

What Sets This Role Apart

This position is designed for professionals who thrive in agile, remote-first environments where decision-making is driven by insights and supported by innovation. We are not just processing claims—we're building smarter, faster, and more responsive systems for commercial risk resolution. With machine-learning-enhanced workflows and a company culture rooted in adaptability, your contributions directly influence operational excellence and customer trust.

Ready to Redefine Claims from Anywhere?

If you're a data-savvy, solution-oriented professional ready to make a meaningful difference in the commercial insurance sector, this is your opportunity to shine. Be part of a forward-thinking team that values transparency, digital innovation, and continuous improvement.

Apply today to take ownership of your remote career and transform the future of commercial claims resolution.