Remote Operations Support Specialist

Be the Engine Behind Smooth Operations from Anywhere

Are you a problem-solving pro with a talent for turning chaos into clarity? Do you find joy in optimizing systems and supporting teams, without being tied to an office? We’re on the lookout for a Remote Operations Support Specialist who thrives in the realm of digital infrastructure and creative workflows. This isn’t your average behind-the-scenes gig. You’ll be the silent powerhouse, making sure the moving pieces of our company never miss a beat.

Role Overview

What This Role Entails

Imagine starting your day in your favorite coffee shop—or from your well-lit home office—ready to ensure that no process gets stuck and every team member has what they need to succeed. This role combines strategic thinking with practical support, ensuring seamless collaboration, continuous improvement, and effective problem-solving. You’ll be the link between innovation and execution—empowering departments with the tools, insights, and guidance they need to flourish.

A Day in the (Remote) Life

Your typical day might include:

• Coordinating virtual logistics for team launches, product rollouts, or onboarding sessions
• Monitoring task management tools and real-time dashboards to spot and resolve bottlenecks
• Handling vendor communication to support operational goals
• Creating internal resource guides to help teammates navigate systems and software
• Brainstorming new process flows to eliminate redundancies and speed up team performance

Core Responsibilities

Cross-Functional Support

• Provide cross-functional support to operations, HR, marketing, and product teams.
• Maintain task-tracking systems (e.g., Asana, Monday.com) to ensure deadlines and priorities are transparent and aligned.
• Manage documentation of standard operating procedures and best practices

System Optimization

• Identify gaps in communication or systems and suggest scalable solutions
• Collaborate with tech teams to resolve system issues or user access problems
• Support digital onboarding processes for new remote team members

Event & Task Coordination

• Assist in scheduling, logistics, and coordination of virtual events and training sessions.
• Troubleshoot minor technical issues and route larger concerns to appropriate channels

Work Environment & Company Culture

A Flexible Remote Workplace

This fully remote position offers autonomy, flexibility, and a highly supportive work culture. We’re all about freedom with accountability. You’ll have the independence to own your day, with the backing of a responsive, empathetic, and mission-driven team.

Team Communication & Culture

Expect a digital-first workspace with frequent check-ins, transparent communication, and a quirky Slack channel that occasionally explodes with dog memes. (Yes, we believe laughter is good for logistics.)

Tools and Technologies

Digital Platforms You'll Use

• Project & workflow software: Notion, Airtable, Trello
• Communication platforms: Slack, Zoom, Loom
• Cloud systems: Google Workspace, Dropbox, Microsoft 365
• Ticketing/Help Desk: Zendesk, Freshdesk
• Process automation: Zapier, Make (Integromat)
• Internal knowledge bases: Confluence, Guru

Desired Qualifications

What You Bring

• 2+ years of experience in an operations, administrative, or support role (remote experience preferred)
• Stellar organizational skills and time management instincts
• Comfort with tech platforms and the curiosity to learn new systems quickly
• Effective interpersonal communication—clear in writing, confident in speaking, and always adaptable to different contexts
• Ability to juggle multiple tasks and shift priorities with ease
• A proactive mindset: you anticipate needs and take action without being prompted
• A creative spirit: You’re not afraid to suggest better ways of doing things

Bonus Skills

• Familiarity with process documentation or SOP design

Career Growth & Development

Pathways to Progress

Operations touches every team, which means this role can evolve in exciting directions. You might grow into:

• A systems analyst overseeing a larger digital infrastructure
• An operations lead supporting global initiatives
• A program manager coordinating high-level cross-functional projects

We support career mobility, continuous learning, and give you room to lead projects that inspire you.

Benefits and Compensation

What We Offer

• 💸 Annual Salary: $57,669
• 🏖️ Flexible paid time off, because life happens
• 🌍 100% remote and asynchronous-friendly
• 🛠️ Home office stipend to help you create a space you love
• 📚 Access to professional development programs and workshops
• 🤝 Team culture rooted in empathy, trust, and innovation

Call to Action

Ready to Power the Future of Remote Work?

This isn’t just about operations—it’s about impact. If you’re energized by the idea of making things run smoother, faster, and wiser (while doing it in your favorite hoodie), then we can’t wait to meet you. Join a future-focused team that values your insight, creativity, and reliability.

Your next big opportunity awaits—apply now!