Remote Online Store Assistant

Role Overview

We are seeking a detail-driven, tech-savvy Remote Online Store Assistant to join our digital retail operations. As an integral part of our remote commerce team, you will support daily e-commerce processes, optimize customer experiences, and ensure product data is consistently accurate. You will also serve as a key point of coordination between marketing, inventory, and customer service departments to maintain a seamless online storefront. This role suits someone highly organized, motivated by efficiency, and fluent in modern digital retail tools. This role is accompanied by an annual compensation of $42,703, with opportunities for growth and skill expansion in the thriving field of online retail.

Key Responsibilities

• Maintain and update product listings with accurate descriptions, SEO-rich content, and appealing images
• Ensure product taxonomy is clean and logically categorized for easy browsing and search relevance
• Monitor order processing workflows and address bottlenecks that affect dispatch timing
• Handle customer messages and service needs using professionalism and timely communication
• Flag low stock items, suggest reorder quantities, and manage basic inventory adjustments
• Assist in executing promotions, price updates, and seasonal campaigns
• Document technical issues encountered on the platform and work with tech support to resolve them
• Generate weekly sales reports and analyze trends to help optimize listings and offers
• Maintain high standards for product presentation and ensure compliance with brand guidelines

Daily Work Environment

Remote Work Culture

This is a fully remote, digital-first position designed for individuals who thrive in independent environments. You’ll be integrated into a team that communicates regularly through digital platforms and works across time zones. Being proactive and responsive is essential for success.

Communication Channels

You’ll engage with team members through tools like Slack, Zoom, and collaborative documents. Our team values transparency, clear expectations, and self-discipline. You'll contribute asynchronously as well as through scheduled calls.

Task Management

We use structured task boards to ensure visibility and prioritization of deliverables. You’ll be expected to manage your workload using project tools like Trello or Asana, keeping deadlines and team dependencies in mind.

Tools & Technology

• Shopify or other similar e-commerce content management systems
• Google Workspace for daily documentation and spreadsheet operations
• Helpdesk software like Zendesk, Freshdesk, or Gorgias
• Analytics platforms such as Google Analytics, Shopify Reports, or Hotjar
• Digital asset tools such as Canva or Photoshop for basic visual editing
• Communication via Slack, Zoom, and email

Required Qualifications

• 1–2 years of experience in an e-commerce support or online retail assistant role
• Competency in editing, uploading, and formatting product content within an online store
• Experience working with order management systems or fulfillment tools
• Strong written English and communication skills to manage customer engagement
• Ability to interpret sales data and make actionable recommendations
• Familiarity with inventory tracking procedures and systems
• High comfort level with technology, platforms, and learning new tools quickly

Preferred Attributes

• Basic understanding of on-page SEO to help optimize product listings
• Prior experience with UX-friendly catalog organization and tagging practices
• Graphic editing skills for refining images and promotional banners
• Previous experience in a D2C (direct-to-consumer) brand setting is advantageous
• An independent mindset and initiative to consistently solve problems independently

Benefits and Perks

• Competitive annual salary of $42,703, paid monthly
• Fully remote structure allowing you to work from anywhere with reliable internet
• Flexible working schedule with a focus on deliverables over clocked hours
• Access to internal resources for upskilling in digital marketing, copywriting, and store design
• A supportive remote culture that appreciates input from all members
• Company-sponsored online training and occasional team retreats for alignment

Impact & Growth Opportunities

Your contribution will directly enhance the customer experience and strengthen our digital brand presence. By taking ownership of our storefront maintenance and customer engagement systems, you’ll help drive conversion rates, reduce friction in purchasing processes, and maintain operational consistency across sales channels. This role is designed to evolve with your growth—opportunities to specialize in catalog merchandising, digital analytics, or customer lifecycle management are available based on performance. If you're someone who enjoys building scalable systems and shaping digital retail success, you’ll thrive in this environment.

Call to Action

Are you ready to play a pivotal role in a growing online brand? If you bring precision, adaptability, and a passion for digital commerce, we want to hear from you. Apply today and shape the future of remote retail with us. Your skills and mindset can make a tangible difference—click to apply and begin your journey.