Remote IT Support Technician – New York (Remote)

Introduction to Your Remote IT Career

Imagine being the go-to digital problem solver from the comfort of your home. As a Remote IT Support Technician based in New York, you’ll be the hero behind the screen—rescuing colleagues from tech troubles, configuring cutting-edge systems, and ensuring smooth digital workflows. This is your opportunity to join a forward-thinking company that's rewriting the rules of IT support with innovation, humor, and heart.

Our journey began with a simple mission: to empower organizations through innovative, seamless technology. Today, we’re known for our vibrant culture, our bold approach to remote work, and our relentless commitment to progress. This isn’t just a job—it’s a chance to thrive in a role where your tech skills and personality matter equally.

Key Responsibilities of the Role

Primary Technical Duties

• Serve as the first line of defense for remote technical issues—whether it's a printer tantrum or a network hiccup.
• Provide real-time troubleshooting and resolution for software, hardware, VPNs, and remote desktop systems.
• Onboard new employees remotely, setting up their accounts, hardware, and access permissions.
• Track, prioritize, and resolve tickets using a cloud-based helpdesk system.
• Offer clear, friendly guidance to non-tech-savvy users with patience and a touch of humor.
• Document processes, resolutions, and user guides to build an ever-evolving digital knowledge base.

Collaborative Support Functions

• Work closely with cybersecurity, network engineers, and system admins to ensure issue escalation and resolution.
• Communicate with clarity and a dash of charm during virtual support sessions.
• Regularly update stakeholders on ongoing incidents and known issues.

Dynamic Remote Work Environment

Flexible Work Setting

Forget the long subway commute. Here, your desk could be your kitchen island, a quiet café, or a comfortable corner overlooking the skyline. We’ve designed a digital-first work culture that prioritizes flexibility, autonomy, and trust.

Culture and Team Engagement

We believe productivity flourishes in a supportive, distraction-free environment. With weekly team check-ins, asynchronous collaboration tools, and virtual tech happy hours, we’ve got your social and support needs covered.

Tools, Platforms, and Technologies

Commonly Used Systems

• Remote access platforms like TeamViewer, AnyDesk, and LogMeIn
• Team communication platforms like Office 365, Google Suite, and messaging tools
• Enterprise ticketing systems like Zendesk or Freshservice

Advanced Technical Tools

• Network and endpoint diagnostic tools
• Cybersecurity basics for secure troubleshooting
• Inventory and asset management tools (think: SolarWinds, ManageEngine)

Innovation and Autonomy

You'll be encouraged to innovate and introduce new tools or scripts that make support easier and smarter—yes, your ideas are welcome here!

Qualifications and Competencies

Core Requirements

• Proven experience in IT support, remote technical assistance, or helpdesk roles
• Familiarity with desktop/laptop support, OS configurations (Windows/macOS), and cloud-based environments
• Strong problem-solving skills and a passion for simplifying the complex
• Strong spoken and written communication skills paired with a warm, professional tone
• Self-discipline to work independently and prioritize tasks in a remote setting

Additional Assets

• Certifications like CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator
• Exposure to remote monitoring and management (RMM) platforms
• Knowledge of basic scripting (PowerShell, Bash) or automation tools
• A knack for turning grumpy users into grateful fans

Career Growth and Development Opportunities

Learning and Certifications

• Sponsored online courses and certifications to deepen your expertise
• Career pathways into cybersecurity, cloud administration, or tech leadership

Coaching and Mentorship

• Regular 1-on-1s with your manager to align your goals with our mission
• Peer mentorship and internal tech innovation groups

We believe the future belongs to those who build it. And we’re ready to hand you the blueprints.

Benefits and Compensation Package

What We Offer

• Competitive salary of $57,046 per year
• Flexible remote work environment
• Paid time off and personal wellness days
• Comprehensive health insurance
• Stipends for home office setup and tech tools
• Virtual team-building activities and recognition awards

What Sets Us Apart

Culture of Innovation and Joy

We take pride in doing things differently. We laugh a lot. We share tech memes. We cheer each other on. We believe that tech is only as powerful as the people behind it—and we’re building a team of forward-thinkers who aren’t afraid to rewrite the rules.

Human-Centric Tech Support

We’re not just looking for someone who can fix a computer—we want someone who can make IT support human, helpful, and a little more fun. If you thrive in a fast-paced, fully digital environment and have the heart of a teacher and the mind of a technician, you just might be who we’re looking for.

How to Apply

Start Your Remote Tech Journey

Your next adventure in tech begins here. Apply today and let’s create a future where IT support is not just effective, but empowering.

Don’t wait. Your next-level remote career as an IT Support Technician starts now!