Remote Credit Union Collections Specialist

Drive Financial Solutions from Anywhere

Are you ready to transform how members experience financial recovery? Step into the role of a Remote Collections Specialist and become an integral part of a forward-thinking credit union that believes in balancing compassion with compliance. With a competitive annual salary of $51,069, this position invites candidates with a strong sense of accountability and a knack for technology to take charge from their home office.

Join a progressive environment where automation tools, digital dashboards, and remote access systems allow you to deliver impactful results while staying fully connected. Whether you're helping a member find the best resolution or analyzing collection patterns using innovative tools, your work will shape outcomes that matter.

🌟 What Sets This Role Apart

• 100% Remote Flexibility
• Cutting-edge financial platforms & automation software
• Data-informed decision-making tools
• Supportive team culture with continuous learning
• Room for advancement into compliance, underwriting, or financial counseling

🎯 Key Responsibilities

Member Communication & Support

• Initiate timely outreach to members with past-due accounts using cloud-based dialers and digital communication tools.
• Provide courteous, compliant, and empathetic solutions tailored to each member’s financial situation.
• Guide members through repayment options, hardship relief programs, and account restructuring.

Account Monitoring & Strategy

• Track account delinquencies using real-time analytics dashboards.
• Apply predictive modeling tools to assess risk and inform prioritization of outreach strategies.
• Document member interactions in the centralized CRM system accurately and efficiently.

Compliance & Regulation

• Stay informed on state and federal debt collection laws, including FDCPA and CFPB guidelines.
• Ensure all communications meet ethical and legal standards.
• Participate in periodic audits and maintain accurate digital records.

Performance Reporting & Insights

• Generate weekly performance reports using collection tracking platforms.
• Analyze key metrics like recovery rates, call completion ratios, and member retention trends.
• Share actionable insights with supervisors to optimize strategies.

🧰 Tools, Technology & Frameworks

You’ll be working with a suite of digital tools designed to maximize efficiency and transparency:

• Cloud-Based Collection Systems – like Temenos or FIS
• CRM & Member Management Tools – Salesforce, Dynamics 365
• Predictive Dialer Platforms – Five9, Genesys
• Analytics & Reporting Tools – Tableau, Power BI
• Secure Communication Channels – encrypted chat and VoIP
• Workflow Automation Software – Zapier, UiPath

These tools ensure seamless communication, precise reporting, and effective case management — all from the comfort of your remote workspace.

🏡 Work Environment & Team Culture

This isn’t just a remote job — it’s a dynamic role in a digital-first environment. You’ll collaborate with teammates across multiple time zones, contribute during real-time virtual huddles, and access ongoing mentorship programs. Every voice counts, and your insights will directly contribute to improving both systems and member experience.

Our team values empathy, integrity, and innovation. While working from your preferred setup, you’ll enjoy a culture that’s driven by collaboration, supported by transparent leadership, and grounded in a genuine mission to serve members reasonably and efficiently.

📊 Qualifications & Skills

We’re looking for a well-rounded candidate who blends member care with tech-savvy collection skills:

Required:

• At least 1 year of experience in credit or collections, preferably in a financial institution.
• Strong understanding of debt recovery processes and relevant compliance standards.
• Proficient with digital tools like CRM systems, call platforms, and Excel-based reporting.
• Comfortable using data dashboards to interpret and act on trends.
• Strong command of both spoken and written communication, demonstrating a professional and empathetic approach, yet with a compassionate tone.

Preferred:

• Experience using automation frameworks in collection workflows.
• Familiarity with remote collaboration platforms (Zoom, Microsoft Teams).
• Working knowledge of state-specific debt collection regulations.

📈 Growth & Learning Opportunities

As part of this role, you’ll benefit from structured development paths and skills-building workshops. Whether you’re interested in growing into risk management, loan servicing, or digital banking operations, your journey starts here.

Access to:

• Monthly virtual learning sessions with experts in finance and collections
• Certification support in areas like FDCPA compliance and financial counseling
• Cross-functional projects with finance, tech, and member services teams

🌟 Perks & Benefits

We believe in creating a people-first culture, even in a remote-first environment. Our benefits package is designed to support your success:

• Competitive salary of $51,069 per year
• Full health, dental, and vision coverage
• Generous PTO and paid holidays
• 401(k) with employer matching
• Home office stipend and tech gear reimbursement
• Annual performance bonuses
• Mental wellness programs and digital therapy access

🚀 Your Future Starts Here

This is more than a collection's job. It’s a chance to redefine how people experience financial recovery. You’ll be a digital trailblazer, a member advocate, and a data-driven decision maker — all rolled into one.

Your mission: Help members rebuild their financial future while staying at the forefront of digital collection innovation.

💼 Ready to Join the Mission?

Take control of your future and apply for the Remote Credit Union Collections Specialist position today. Join a team that’s digitally connected, human-centered, and driven by results. Make a difference without ever stepping into an office.

Apply now — because your next chapter in remote financial services starts with us!