Remote Technical Support Specialist (GA Based)

Step into the Role Where Technology Meets Human Connection

Imagine being the person who transforms a frustrating tech problem into someone’s best part of the day. As a Remote Technical Support Specialist based in Georgia, you’ll be the voice of confidence and clarity for people who need a guide, not just a fix. With every conversation, you’ll turn technical confusion into understanding, helping users reclaim their time and get back to what matters most.

Why This Role Matters

Every call or chat is a new opportunity to reassure someone and make their day easier. Whether you’re helping someone access their accounts or troubleshoot an urgent issue, your approach determines how they feel about our technology. Here, you’re not following a script; you’re trusted to listen, think, and act in real time. It’s about empowering users with answers and making sure technology is a bridge, not a barrier.

What You’ll Contribute

• Be the first voice customers hear—and the one they remember. From the moment a request lands, you’ll lead with empathy and a calm, can-do spirit, guiding each user to a clear solution.
• Clarify the complex, fast. Whether it’s over Zoom, Slack, or a classic phone call, you’ll break down technical jargon so anyone can understand—and make them feel seen while you do it.
• Dig for root causes. Quick fixes are never enough. You’ll get to the heart of issues, document what you find, and share learnings so we solve problems for good.
• Shape onboarding workflows that reduce friction for our clients. Your input will help refine the user experience from the start.
• Turn feedback into action. When customers suggest improvements, you’re the first to notice trends and bring ideas back to the team.
• Collaborate closely with our product and engineering teams to transform recurring issues into smoother, more reliable experiences. When a pattern emerges, you’ll promptly flag it, ensuring our solutions continue to evolve in line with user needs.

What Sets You Apart

• You simplify complex ideas—whether it’s over Zoom, Slack, or screen sharing. People come away feeling empowered, not overwhelmed.
• Curiosity fuels your work. You ask the right questions, dig into documentation, and aren’t afraid to propose new approaches.
• You thrive in a remote environment. Working from home is where you do your best thinking, using collaboration tools like Notion and Jira to stay connected and organized.
• Attention to detail is your superpower. You notice the small things that lead to big solutions—nothing slips by you.
• Empathy isn’t just a buzzword. It shapes every message you send and every answer you give.

The Tools You’ll Use

• Remote collaboration tools, such as Zoom, Slack, Notion, Jira, and screen-sharing platforms, are second nature to you.
• Knowledge bases and ticketing systems: You’ll manage, update, and reference technical documentation on a daily basis.
• Monitoring and diagnostic software: You’ll leverage tools that help uncover patterns and anticipate recurring issues before they reach customers.

Your Experience & Background

• Previous technical support experience, whether it’s troubleshooting software, resolving account access issues, or guiding someone through a new system rollout.
• A knack for explaining things to people at all skill levels—users regularly tell you, “Now it makes sense!”
• Comfortable working across time zones and managing your own schedule.
• You’re confident navigating digital workspaces and thrive when connecting with teammates from different locations.
• Problem-solving is your comfort zone—you’re the one people turn to when they hit a wall.

What Success Looks Like

• Customers rave about the clarity you bring to each call or chat.
• You spot trends in support requests, helping the team update documentation and prevent future issues.
• You build workflows that make it easier for new team members to ramp up quickly.
• Technology feels more accessible because of your guidance—users leave every interaction feeling supported and understood.

Our Remote Work Culture

We move quickly, but you’ll always have space to focus intensely. Here, you’ll partner with engineering, design, and support to create unified solutions for real users. Expect regular check-ins, honest feedback, and plenty of opportunities to influence how we deliver support.

Compensation

You’ll work entirely from home, as long as you reside in Georgia, enjoying the flexibility that remote work brings. The annual salary for this role is $51,399.

Ready to Make Tech Personal?

If solving real problems for real people inspires you, and you want your work to have a visible impact every day, let’s build something purposeful together. Here, your ideas matter, and your empathy sets the tone for everything we do.

Remote opportunity with global reach — applications are welcome from candidates in any country.