Remote IT Helpdesk Chat Support – Make Every Conversation Count

Can you turn a tech glitch into a good day? Our clients count on you to do just that.

Every day, people hit roadblocks—locked accounts, software that won’t cooperate, connections that drop at the worst time. In this remote IT Helpdesk Chat Support role, you’re the calm in the digital storm. You’ll unravel the mess, reassure the frustrated, and deliver a dose of confidence right when it’s needed.

Here, the conversation is everything. Your ability to simplify technical puzzles through chat—whether it’s a quick fix or a deeper troubleshooting journey—sets the tone for the entire customer experience. The outcome? Fewer headaches, more high-fives, and a reputation for support that actually supports.

How You’ll Make an Impact

• Be the first voice customers hear—and the one they remember. Your responses will shape how people perceive technology: from less intimidating to more empowering.
• Solve technical issues ranging from software hiccups to password resets with clear, actionable guidance.
• Surface recurring issues by spotting patterns in chat logs, so we can improve our systems for the next person who needs help.
• Partner with engineering and product teams to fast-track solutions for problems that go beyond quick fixes.
• Every chat you handle isn’t just a ticket closed—it’s a story of stress, empathy, and resolution.
• Transform knowledge base feedback into more effective answers for future customers. Your insights guide our documentation updates and shape onboarding for new teammates.

What Sets You Up for Success

• You simplify complex ideas—whether it’s over chat, a screen share, or a how-to doc.
• You listen first, respond with empathy, and know when to lighten the mood.
• Working remotely feels natural. You thrive in a space where focus and autonomy matter just as much as collaboration.
• Prioritization comes easily: you know how to triage urgent issues and follow up on those that require more attention.
• New tools don’t intimidate you. You enjoy learning—and you teach others without jargon.

Our Remote Work Environment

• We move quickly, but you’ll always have space to focus deeply. There’s no need for “fast-paced” buzzwords—just real support, real results.
• Our digital workspace includes Slack, Jira, Zoom, and our own live chat system. You’ll have the right collaboration tools to stay connected, and the freedom to set up your desk how you like it.
• Expect regular check-ins that feel more like brainstorming with teammates than meetings.
• You’ll be supported by leaders who value transparency, communication, and your well-being.

The Tools You’ll Master

• Handle chat-based queries in our custom live chat platform—this is where most magic happens.
• Track issues and spot trends in Jira, using labels and sprints to make progress visible.
• Share solutions with teammates via Slack and update our Confluence knowledge base as you go.
• Use Zoom or screen share for those rare moments when words aren’t enough.
• Collaborate on projects that automate recurring problems—so you spend less time on repetition, and more time on what’s new.

Your Story: The Difference You’ll Make

A few months from now, you’ll look back and see hundreds of customers whose days got easier because of your care and creativity. Maybe you’ll recall the new teammate who learned from your documented troubleshooting steps, or the workflow you improved that saves everyone time. Your impact won’t just be measured in tickets closed—it’ll show up in grateful chats, repeat customers, and teammates who count on you as their go-to resource.

Growth & Opportunity

• Learn on the job, every day. We invest in training, mentorship, and opportunities for you to specialize—whether it’s diving into cybersecurity or optimizing remote support workflows.
• You’ll help define what great support looks like in a fully remote, always-connected world.
• If you’re motivated, there’s a path here to senior roles: knowledge lead, remote team trainer, or support process designer.
• Feedback isn’t a formality—it’s how we all get better. You’ll have a voice in how we work, what tools we use, and where we go next.

What We’re Looking For

• Experience with remote IT support or technical troubleshooting—if you’ve solved a problem over chat, you’re halfway there.
• Comfort navigating tools like Jira, Slack, or Zoom (or ready to learn them quickly).
• Clarity in writing—your messages guide people who may be stressed, rushed, or new to tech.
• An instinct to spot issues before they escalate, and a passion for turning problems into positive moments.
• The ability to work flexible hours to support our global clients.

The Reward

• Annual salary: $52,000—no surprises, no hidden catches.
• Work anywhere you’re comfortable and productive—whether it’s your home office or a favorite coffee shop.
• Join a team that’s as committed to your growth as you are.

Let’s Build Real Solutions Together

If making an immediate, positive impact is what drives you, we want to meet you. We’re here to support you as you empower others, every single day. Ready to help people solve problems and feel good about tech again? Let’s start the conversation.

Remote opportunity with global reach — applications are welcome from candidates in any country.