Remote Junior IT Support

Welcome to Your Next Adventure

You know that feeling when tech won’t cooperate? Screens freeze, passwords vanish, Wi-Fi takes a coffee break… we’ve all been there. Now imagine you’re the person who can actually fix it — from the comfort of your own home. That’s what this role is about. You’re not just learning IT support; you’re becoming the go-to hero for people who need their tech back on track, fast.

We’re talking about real training, hands-on practice, and a team that’s right there with you (virtually) when you hit a tricky spot. And yes, you’re getting paid $73,882 a year while you learn. Not bad for a job that you can do in your slippers.

Why This Role Feels Different

Here, you’re not thrown into the deep end without a float. We guide you through the ropes, pairing you with experienced IT mentors who actually enjoy helping you grow. You’ll start with real, everyday situations — a team member can’t log in before a client meeting, a printer refuses to connect, a video call drops right before a big presentation. You’ll learn the fix, the why, and how to make sure it doesn’t happen again.

And yes, remote work can feel lonely sometimes. We’re not about letting you drift. We keep things connected with weekly team huddles, group problem-solving sessions, and the occasional Friday game hour.

What Your Day Might Look Like

Ever wondered what a Junior IT Support day looks like when you’re working from home? Picture this:

• Morning check-in with your mentor to see what’s on the ticket list.
• A quick password reset for a sales rep who might have forgotten their password three times this week.
• Helping a teammate troubleshoot why their sound isn’t working in Zoom.
• Updating a few security patches on company laptops.
• Jumping into a short training session on network basics.

Sometimes it’s smooth sailing. Other times, you’ll hit a problem that makes you scratch your head. But here’s the thing — you’re never stuck alone.

Skills You’ll Build (Step by Step)

We’re not expecting you to walk in knowing every technical term or trick. This role is designed so you grow into it. Over time, you’ll pick up:

• How to troubleshoot basic software and hardware issues.
• The best ways to guide non-tech folks through a fix without making them feel lost.
• Understanding of remote support tools and how to use them effectively.
• Cybersecurity habits that protect both you and the company.
• Clear communication skills so your explanations make sense the first time.

And we’ll celebrate each milestone. The first time you solved a tricky issue solo? You’ll get a shout-out in our team chat.

The People You’ll Work With

You’re joining a team that believes in sharing wins and having each other’s backs. Like Sam, who started here last year and now runs his own mini-training sessions on troubleshooting email issues. Or Alex, who once fixed a company-wide network crash from her kitchen table in under 20 minutes (yes, we still talk about that one).

We’re spread across time zones, but we make it work. That means flexible scheduling, respect for your local hours, and no expectation that you’re glued to your screen 24/7.

Tools & Tech You’ll Use

You’ll get to know a few essentials right away:

• Remote desktop tools (to hop onto someone’s system and fix things fast).
• Chat and ticketing systems where requests come in.
• A knowledge base full of step-by-step guides.
• Cloud-based apps that keep our workflow smooth.

Don’t worry — we train you on each one. By the end of your first month, you’ll feel like you’ve been using them for years.

Challenges (And How We Help You Through Them)

Let’s be honest — IT support isn’t all "click here and done." Sometimes you’ll be mid-fix and a new problem pops up. Or you’ll explain a solution three times, and it still doesn’t click for the other person.

That’s where our team culture makes the difference. We encourage asking for help. Got stuck? Ping your mentor. Need a second set of eyes? Drop it in the group chat. We know learning is messy, and that’s part of the process.

Training Path & Growth

Your training kicks off the day you start. Week one? It’s about learning the basics and shadowing an experienced professional. By month two, you’re handling simple fixes on your own. By month six, you’re confidently managing a range of issues.

Growth doesn’t stop there. If you want to specialize — maybe cybersecurity, network admin, or cloud services — we’ll help you get there. We’ve got people who started in this role and are now senior IT engineers.

Work-Life Balance (Yes, It’s Real)

We know remote jobs can blur the lines between "work" and "life." That’s why we stick to clear schedules and reasonable workloads. No "just one more ticket" at 9 pm. You’ll have your evenings, weekends, and personal time protected.

Plus, because we’re remote, you save time (and money) on commuting. More time for you, less stress on your mornings.

Who Thrives Here

This role is an excellent fit if you:

• Like solving problems and figuring out why things don’t work.
• Have patience when explaining tech to someone new.
• Enjoy learning and picking up new skills.
• Can work independently but also enjoys team check-ins.

It’s okay if you’re not a tech wizard yet. That’s the point of the training.

The Pay & Perks

You’re earning $73,882 per year from day one — no unpaid "learning period." On top of that:

• Paid time off so you can recharge.
• Access to all training materials and courses.
• A supportive team that celebrates progress.
• Opportunities to move up as your skills grow.

A Day One Promise

From the moment you join, you’re part of the team. We’re committed to making sure you feel confident, supported, and valued. Your questions matter. Your ideas matter. And your growth matters.

Ready to Get Started?

If you’re looking for a remote role where you can learn, earn, and grow, this is it. You’ll build fundamental skills, work with great people, and have a clear path forward. Plus, you’ll get to say, "I fixed that" more times than you can count.

So, what do you say? Ready to hit the ground running with us?

Remote opportunity with global reach — applications are welcome from candidates in any country.