Remote IT Support Technician (Georgia)

Step into a Role Where Every Solution Counts

Does solving problems light you up? Imagine being the person who restores calm when a teammate’s system goes haywire or keeps a vital project rolling by troubleshooting in real-time. In this fully remote role, you’ll turn everyday IT challenges into moments of trust and relief for people all over Georgia. And you’ll do it from wherever you’re most comfortable, shaping seamless experiences that power a digital-first workplace.

Annual Salary: $44,028 (Bolded as requested)

Why This Role Matters

Every day, technology either empowers someone or gets in their way. When things go sideways, you’re the one who brings order back to chaos, unblocking productivity and unlocking smiles. Your work doesn’t end at “fixing computers”—you’re an essential partner for remote collaboration, security, and digital growth across the organization. With every ticket resolved, you build confidence, resilience, and momentum.

What You’ll Achieve

• Be the First Voice People Remember: You’re the person colleagues reach out to when they hit a snag. Your calm, resourceful approach consistently turns tech hiccups into positive experiences.
• Deliver Real-Time Solutions: Whether it’s a crashed laptop, a stubborn app, or a network issue that needs clever troubleshooting, you’re quick to diagnose, resolve, and explain in language that anyone can follow.
• Champion Digital Wellbeing: Each fix you make helps users stay productive and stress-free. You’ll identify recurring pain points, suggest improvements, and collaborate with teammates to ensure our tech stack runs smoothly.
• Protect What Matters: You take data privacy seriously. From updating antivirus definitions to coaching users on safe habits, you’ll be a frontline guardian against cyber risks.
• Elevate the Remote Experience: You’ll help shape onboarding workflows, streamline processes, and support device management so that every remote teammate feels empowered, no matter where they log in from.

Your Day-to-Day Impact

• Field tech requests via phone, email, and remote support tools—respond quickly and with empathy.
• Troubleshoot issues across various operating systems (Windows, macOS, Linux), cloud applications, and device types, making complex problems seem simple.
• Guide users step-by-step, whether you’re helping someone install secure VPN access or navigating a software update over Zoom.
• Document fixes and recurring issues in our knowledge base, turning every challenge into a learning opportunity for the team.
• Spot patterns before they snowball—proactively address trends and share insights so we’re always getting better, together.
• Partner with system administrators, engineers, and project coordinators on escalations, sharing context and solutions that accelerate outcomes.
• Maintain strict security by enforcing password protocols, device encryption, and remote wipe procedures as needed.

Tools & Tech You’ll Use

You’ll move between industry-leading tools that make remote support seamless and scalable:

• Remote desktop platforms (like TeamViewer or AnyDesk)
• IT ticketing systems (think Jira Service Desk, Zendesk, or Freshservice)
• Collaboration suites (Google Workspace, Office 365)
• Cloud backup, endpoint security, and device management software
• Knowledge base and documentation tools to help everyone stay in the loop

Skills That Set You Apart

• You translate tech jargon into plain English, simplifying complex ideas—whether it’s over Slack or on a troubleshooting call.
• Troubleshooting comes naturally, and you’re energized by learning something new every day.
• You’re patient, empathetic, and genuinely care about the end user’s experience.
• Your attention to detail ensures that data remains secure, devices are protected, and every ticket progresses smoothly.
• You see the big picture: a slow laptop isn’t just an annoyance—it’s an obstacle to someone’s day, and you treat every problem with that in mind.

Experience & Background

• 2+ years in IT support, helpdesk, or remote technical assistance
• Solid grasp of remote desktop support, device management, and modern collaboration tools
• Hands-on knowledge of Windows, Mac, and basic networking (VPNs, firewalls, Wi-Fi configs)
• Experience with cloud platforms and SaaS tools
• Certifications like CompTIA A+ or Google IT Support are a plus, but passion and resourcefulness are more critical.
• Based in Georgia and comfortable working with users across various time zones

The Remote Work Environment

You’ll thrive in an environment where curiosity, adaptability, and proactive support are valued. You’ll join a fully distributed team that trusts you to manage your own time, encourages deep focus, and stays connected through regular video calls, chat channels, and collaborative project boards. We move quickly, but you’ll always have space to focus intensely, learn, and deliver your best.

Growth & Opportunity

Every ticket closed is a chance to expand your skillset, drive improvements, and be recognized for the difference you make. You’ll have the opportunity to collaborate with teammates who value both technology and people, pushing the boundaries of what remote IT support can achieve. If you love making systems (and people) stronger, you’ll find real purpose here.

Ready to Shape a Better Remote Experience?

If making a real impact from day one excites you, let’s talk. Bring your passion for troubleshooting, your curiosity, and your desire to help others succeed—let’s build a workplace where everyone thrives, one solution at a time.

Remote opportunity with global reach — applications are welcome from candidates in any country.