Remote Technical Support Specialist (Minnesota)

What if your knack for solving tech puzzles could make someone’s day? Here, every conversation is a chance to turn frustration into relief—and you’ll do it all from the comfort of home, surrounded by the Minnesota community you know and love.

The Impact You’ll Make

Imagine being the voice that customers trust. You’re not just answering tickets; you’re the reason a small business gets back online, a new hire finds their footing, and a team can move forward without missing a beat. You’ll translate tech jargon into human language, so clients leave every call feeling seen, heard, and confident. Your commitment ensures our remote support is more than a service—it’s a partnership built on reliability, warmth, and clear communication.

How You’ll Empower Our Clients

• Guide customers through troubleshooting steps—whether it’s a network hiccup, software install, or cloud sync gone awry—using patience and insight.
• You’ll spot patterns behind the tickets, surfacing trends and sharing feedback that informs smarter, faster fixes for everyone.
• Become a knowledge champion, updating help docs and video walkthroughs, making tech approachable for all skill levels.
• Proactively follow up on open issues, so clients know their concerns aren’t just logged—they’re owned.
• Advocate for customers internally, partnering with engineering and product to close the gap between user experience and technical reality.
• Turn every touchpoint—chat, email, or phone—into an opportunity to build trust and loyalty, not just close a case.

Tools & Tech Stack

You’ll spend your days in an environment that values clarity and speed, using:

• Ticket management in Zendesk to prioritize urgent needs and keep conversations organized
• Remote desktop support via TeamViewer, so you can see exactly what your clients see
• Communication across Zoom, Slack, and email—whatever works best for the customer
• Internal knowledge bases (Confluence, Notion) for sharing quick wins and smart fixes
• Collaboration with product and engineering via Jira for issue escalation and workflow improvements

Your Superpowers (and How They Shine)

• Turning complex technical issues into clear, step-by-step solutions anyone can follow—over the phone, chat, or screen share
• Empathizing first, then problem-solving—because a calm voice makes even the toughest glitches easier to face
• Picking up on patterns quickly: you’ll notice recurring issues and help shape better systems that serve everyone
• Adapting to new tools, updates, and platforms—because in remote tech support, learning never stops
• Documenting your discoveries so the next customer (or teammate) can benefit from what you’ve solved today

What Success Looks Like

When a client hangs up feeling empowered, not overwhelmed, you’ll know you’re doing it right. Your average ticket response time? Fast—but never rushed. Your satisfaction ratings? High, thanks to your personal touch. You’ll set the bar for technical support in Minnesota, helping our team refine remote support processes, advocate for customers, and turn feedback into forward momentum.

How We Work—And Why It Matters

You’ll join a distributed team where autonomy isn’t just encouraged—it’s expected. There’s space to focus deeply and time to share what you learn. Remote collaboration tools aren’t just part of the workflow; they’re the glue that keeps us connected. Expect daily check-ins, ongoing learning, and a commitment to both individual and collective success. We’re proud of our supportive, flexible work environment. You’ll work from wherever you’re most comfortable in Minnesota, balancing independence with a shared mission: to deliver world-class technical support that feels human, not scripted.

Who Thrives Here

People who get excited about solving real-world problems, not just following scripts. If you simplify complex ideas—whether it’s over Zoom or Slack—and genuinely enjoy making someone else’s day easier, you’ll fit right in. Tech-savvy and endlessly curious, you know how to keep cool under pressure. You understand that remote work is about results, not just the number of hours logged.

Qualifications

• At least two years providing hands-on technical guidance and troubleshooting directly with clients—bonus points if you’ve done it all remotely
• Comfortable with ticketing systems, remote desktop tools, and cloud-based platforms
• Skilled at breaking down tricky tech topics so anyone can grasp what’s happening—and feel at ease with the solution
• Demonstrated ability to learn new tech quickly and teach others what you discover
• Minnesota residency required—this role is fully remote but deeply rooted in serving the local community

Compensation

Annual salary: $51,299. You’ll receive a competitive benefits package designed for remote employees, including paid time off, health coverage, and ongoing professional development support.

Ready to Make an Impact?

If you want your work to matter, and you’re passionate about helping people solve problems with empathy and clarity, we’re ready to meet you. Let’s build something purposeful together—apply today.

Remote opportunity with global reach — applications are welcome from candidates in any country.