Remote iOS Technical Support Expert

Role Overview

Join a modern, fast-paced technical team as a Remote iOS Technical Support Expert and provide real-time solutions to users across the globe. This role is tailor-made for professionals who thrive in remote customer service environments, are passionate about Apple technology, and possess in-depth knowledge of iOS systems. If you're known for resolving issues with speed, clarity, and a calm demeanor, this opportunity will let you shine from wherever you are.

Annual Salary: $61,189

Key Responsibilities

• Diagnose and resolve technical issues related to iOS apps, devices, and system updates via chat, email, and voice channels.
• Offer clear, step-by-step guidance to users with varying levels of technical expertise.
• Document each support case thoroughly in the internal ticketing system.
• Escalate complex or unresolved matters to senior support engineers or engineering teams as needed.
• Provide follow-ups to ensure user satisfaction and resolve any issues.
• Stay current with iOS updates, device features, and compatibility requirements.
• Utilize device simulators and cloud testing tools to replicate user issues accurately.
• Support data synchronization, device recovery, configuration settings, and Apple ID-related concerns.

Required Skills and Experience

• Minimum 2 years in a tech support or troubleshooting role with a focus on iOS environments.
• Exceptional written and spoken English communication skills.
• Solid grasp of iOS architecture, settings, and device management.
• Familiarity with MDM platforms, remote configuration tools, and backup recovery systems.
• Strong listening skills and a natural ability to simplify complex technical steps.
• Experience working in a distributed team or remote environment.
• Comfortable juggling multiple tickets, tasks, and communication channels.
• Basic knowledge of networking principles (Wi-Fi setup, VPN, mobile connectivity).

Work Environment

This position is entirely remote, offering a structured yet flexible workday that accommodates personal productivity. You'll operate in a digital workspace that’s lean, focused, and centered around user interaction. Our support professionals use a variety of modern communication platforms and ticketing systems to stay connected and efficient. Despite the distance, collaboration remains at the core of everything we do, with virtual team syncs, scheduled support rotations, and clear escalation workflows ensuring you’re never alone in solving problems.

Tools and Technology

• Apple Configurator, Xcode (for basic simulator testing)
• Freshdesk, Zendesk, or other major helpdesk platforms
• Slack, Microsoft Teams, Zoom
• Remote device control platforms for iOS (when applicable)
• Logging and analytics dashboards for tracking ticket trends

Growth and Learning

We believe in nurturing technical specialists into thought leaders. In this role, you’ll gain exposure to advanced troubleshooting techniques, device lifecycle management, and user behavior analysis. High performers are often considered for future roles in product quality assurance, remote technology strategy, or team leadership. Through access to online courses, internal knowledge bases, and cross-functional projects, you’ll continue evolving with the technology you love.

Ideal Candidate Traits

• Proactive mindset with a solution-driven approach
• Calm under pressure, especially when guiding frustrated users
• Motivated by clear outcomes and user success
• Tech-savvy yet approachable, blending efficiency with empathy
• Comfortable working independently with minimal supervision
• Naturally curious about new features, tools, and iOS releases

Benefits and Perks

• Work-from-anywhere flexibility
• Comprehensive training during onboarding
• Performance-based bonuses and advancement opportunities
• Paid time off and mental wellness support
• Access to subscription-based tech learning platforms
• Regular virtual town halls and team engagement sessions

What You'll Impact

Every interaction you handle shapes the user’s experience with iOS. From helping a parent recover cherished photos to guiding a freelancer through iCloud storage issues, your technical guidance has real meaning. You will be the go-to expert users trust when their device misbehaves or software seems unfamiliar. The clarity, care, and speed you bring to every case will reinforce loyalty, satisfaction, and trust in the technology they depend on.

Application Criteria

• Must be legally eligible to work remotely from your current location
• Must have a reliable internet connection and a quiet workspace
• A Mac device and a secondary mobile device (iPhone/iPad) are preferred for testing
• Availability to work scheduled shifts, including some weekends or holidays

How Success is Measured

• Average resolution time and ticket satisfaction scores
• Response time for new incoming support queries
• Quality of documentation in each support case
• Feedback from users and peers
• Attendance and participation in team syncs and training

Ready to Apply?

Your technical skills can empower people every day. If you’re ready to become a vital part of a remote-first team, simplify technology for others, and work with purpose, we want to hear from you.

Take the next step toward remote excellence—submit your application today and elevate your support career!