Remote Aviation Systems Technical Support Agent

Embark on a Mission That Keeps the Skies Connected

Imagine being the technical force behind aviation systems that support seamless global travel, all from the comfort of your workspace. We are on a quest to find a Remote Aviation Systems Technical Support Agent who thrives on solving complex problems, mastering emerging technologies, and ensuring the continuous operation of critical systems that power aviation connectivity. Suppose you live and breathe troubleshooting, and your mind is wired for technical excellence. In that case, this is the opportunity to join a forward-thinking environment where innovation and dependability fly hand in hand.

About the Role

In this role, you'll be the go-to expert for maintaining and optimizing aviation-related systems that operate across global platforms. You'll provide real-time support to users and engineers, analyze system alerts, and perform remote diagnostics on navigation, communication, and safety systems. Your work will play a crucial role in supporting aircraft fleet operations, simulation networks, and airspace communications, making you a vital link in ensuring aviation systems operate flawlessly.

Key Responsibilities

• Deliver remote technical assistance for aviation software and hardware platforms, including communication and navigation systems.
• Monitor live system alerts and perform proactive troubleshooting to ensure system health and reliability.
• Collaborate with operations and maintenance teams to identify, replicate, and resolve aviation network issues.
• Support firmware and software updates for onboard and ground-based aviation technology systems
• Document incidents, solutions, and procedural guides to enhance knowledge transfer and future reference
• Coordinate scheduled maintenance windows with clients to minimize operational disruptions.
• Assist in the integration and deployment of new aviation system tools, updates, and digital upgrades.
• Participate in after-action reviews to continually refine remote support processes and strengthen future preparedness.

The Environment You'll Thrive In

This isn’t your average IT support desk—it’s a remote cockpit of innovation. Every virtual session you join, every device you debug, and every solution you provide contributes directly to safer skies and smoother journeys. You’ll work independently yet stay closely connected with aviation engineers, air traffic tech teams, and system specialists across time zones. Your day-to-day tasks will be guided by curiosity, collaboration, and a shared passion for keeping systems airborne, figuratively and literally.

Expect your workspace to include powerful diagnostic dashboards, ticketing systems, real-time analytics platforms, and virtual control consoles. All tools are designed to maximize your ability to react, respond, and resolve with razor-sharp precision.

Technology & Tools You’ll Use

• Remote desktop and control platforms
• Aviation-specific diagnostic suites
• Virtual private networks (VPN) and encrypted channels for secure access
• Log monitoring systems for real-time incident detection
• Communication tools, including VoIP, secure messaging, and collaboration hubs
• Automated patch management and deployment frameworks

What Sets You Apart

• A bachelor’s degree in Computer Science, Aerospace Engineering, Electronics, or a related technical field
• 2+ years of experience in technical support or systems administration, preferably within aerospace or transportation systems
• Strong understanding of avionics, telemetry, and remote communication protocols
• Comfortable with log parsing, system monitoring, and root cause analysis
• Proficiency in Linux/Windows server environments and experience managing cloud-based services
• Solid troubleshooting skills and a solution-focused mindset
• Clear and empathetic communication—you can translate tech jargon into actionable insight
• Skilled in maintaining composure during high-pressure scenarios and effectively managing task urgency issues in a live systems context

Growth Awaits You Here

This role is more than a support position; it’s a launchpad for a career in aviation systems innovation. You’ll gain in-depth exposure to industry-leading technologies, collaborate on real-time airspace simulation projects, and play a pivotal part in advancing digital flight systems. Whether you're charting a path toward aviation systems architecture, cybersecurity in aviation tech, or network operations leadership, this role offers professional elevation at every turn.

Our Vision

We believe in powering the unseen—those complex systems that keep the world in motion without a second thought. From real-time aircraft tracking to air-to-ground connectivity, we develop and support aviation tech that spans the globe. And we do it all remotely. As part of our remote team, your imagination, precision, and ability to innovate under pressure will have a direct impact on the worldwide aviation landscape.

Our culture is built around shared success, creative flexibility, and fearless problem-solving. We champion diversity in perspective, discipline in execution, and joy in technological mastery. We’re not just keeping planes talking—we’re helping them evolve.

What You Can Expect

• Annual Salary: $73,000
• Work-from-home opportunity offering adaptable scheduling to support time zones
• Access to cutting-edge aviation software and real-time analytics platforms
• Opportunities to attend aviation tech webinars and remote training sessions
• A supportive remote-first culture that values every voice on the comms
• Leadership opportunities in global support initiatives and new systems launches

Ready for Takeoff?

If you're a technical troubleshooter with a knack for aviation systems and a passion for creating smooth flights from behind the screen, this is your runway to something extraordinary. Apply today and let your skills soar—because what you do behind the screen helps move people, goods, and innovation across the sky.

✨ Your next mission in aviation technology starts here. Submit your application and gear up for a journey where remote work meets real-world impact!