Losing a customer at renewal time costs more than losing one at the top of the funnel, and most SaaS companies feel that math every quarter. Keeping renewal rates healthy is a real, ongoing job, not a side task bolted onto someone's plate, which is exactly why this role exists.
We are hiring a Remote SaaS Renewal Manager to join a fully distributed team, full-time, open to candidates anywhere in the world. There is no office and no city tied to this listing. B2B SaaS growth teams tend to spend heavily on acquiring new logos and comparatively little on the accounts already signed, which is exactly the gap this role is meant to cover. Renewal work sits at the intersection of customer relationships and hard numbers, and doing it well means being equally comfortable in a spreadsheet and on a call with a customer who is not happy about a price increase.
Growth-stage SaaS companies in particular lean on this role once their customer base gets large enough that renewals can no longer be handled informally by whoever happens to own the account.
Some weeks are about running the numbers and spotting an account trending toward churn early enough to do something about it. Other weeks are about actually having that conversation with a customer and figuring out what would keep them. A single account flagged 90 days out from renewal, with usage quietly dropping for two straight months, is a normal starting point for the kind of intervention this role exists to run. From there, the work usually involves a short internal check with whoever owns the customer relationship, a review of support tickets for context, and a direct outreach to the customer before the renewal date gets close enough to limit your options.
Not every save works out, and part of the job is also knowing when to let an account go rather than discounting a deal down to something that no longer makes sense for either side. That judgment call, when to push and when to let go, tends to separate a strong renewal manager from one who is merely busy.
A bachelor's degree in marketing, business, or communications is expected, along with proven, hands-on experience in SaaS renewal or a closely related retention function. Twenty-four months on the job is the baseline we are looking for. People who succeed here tend to be comfortable pulling their own reports rather than waiting on someone else to hand them a number, and they are just as comfortable picking up the phone when a renewal looks shaky. A background in customer success or account management often transfers well, as long as the retention and renewal-specific instincts are already there.
People who struggle in this kind of role often come from a pure new-business sales background, where the habit of moving on after a deal closes works against the ongoing attention a renewal book actually needs. A campaign plan for this role usually spans a full quarter, mapping out which accounts need proactive outreach and when, rather than reacting one renewal date at a time.
CRM proficiency is a must, along with real experience planning campaigns:
A lot of this role is explaining renewal risk clearly to people who are not looking at the account daily the way you are, whether that is a sales leader asking why a forecast slipped or a customer who needs a straightforward answer about pricing. Familiarity with a specific CRM platform is less important than understanding how to build a repeatable process inside whichever one a given employer uses, since most of the underlying logic transfers between tools.
A weekly or biweekly report on at-risk accounts, win-backs, and closed renewals is a standard deliverable in a role like this, and building the habit of keeping that report current makes every other part of the job easier.
This full-time role pays 109,000 dollars a year. Benefits include:
Strong performance here has a direct financial upside built right into the structure, since the bonus component scales with how much of the at-risk book you actually save. Retention specialists who consistently hit their renewal targets often move into a senior or lead renewal role within a couple of years, sometimes with a small team of their own to manage.
The remote setup for this role runs on a fairly standard schedule, with working hours generally aligned to the core business hours of the accounts you support. Coordination with internal teams happens through your CRM and a handful of recurring check-ins, while customer-facing conversations happen over call or video as renewal dates approach. Remoteroles has seen steady demand for SaaS retention roles like this one, and most employers hiring for it want someone who can work independently between those scheduled touchpoints rather than needing constant oversight. Reporting typically happens through a shared dashboard reviewed weekly rather than a daily check-in, which suits people who prefer managing their own pipeline without someone hovering over every account.
If this sounds like your kind of work, send a resume along with a short note on your renewal or retention track record, including a number if you have one worth sharing. Applications are reviewed on a rolling basis, and candidates who move forward usually hear back within two weeks. A first conversation typically covers your renewal process end to end, so come ready to describe how you actually run one, not just the results, including a case where a renewal did not go the way you wanted.