Job Description

Remote Account Manager Jobs in North Carolina

Lead Customer Success—Remotely, with Purpose

Imagine building relationships that span cities, industries, and time zones—right from where you work best. You’ll be the force behind every meaningful client conversation, turning each interaction into lasting trust. This remote Account Manager role isn’t about routine follow-ups. It’s about becoming a strategic partner, guiding clients through challenges, and celebrating their successes as if they were your own.

You’re the advocate clients remember—the voice they trust when navigating new products, renewing contracts, or resolving an urgent question. And as you champion their goals, you’ll shape the experience of every account you touch, while building a career you’re genuinely proud of.

What You’ll Accomplish

• Cultivate client loyalty through proactive outreach, not just reactive support. Your check-ins turn surface-level updates into true partnerships.
• Surface opportunities to expand services—spotting gaps or growth points, then recommending solutions that make a real difference.
• Simplify complex details—whether you’re explaining pricing structures or demystifying service features in a quick Zoom call.
• Guide onboarding journeys that turn new clients into confident users, setting the tone for a smooth long-term relationship.
• Analyze account health data to anticipate client needs and prevent issues from escalating.
• Partner with product, billing, and support to resolve challenges and launch updates that shape our roadmap—and client success stories.
• Drive renewals by connecting business value to our evolving suite of solutions. You make every renewal a milestone, not a transaction.
• Your relationship-building will directly impact retention metrics, revenue growth, and brand reputation in the North Carolina market.

How You’ll Make an Impact

• You’ll transform every touchpoint—calls, chats, or emails—into an opportunity to understand what matters most to your clients.
• With every conversation, you’ll break down barriers, earning loyalty in a world where remote connections can feel distant.
• Your knack for reading between the lines enables you to deliver the right solutions at the right time, ensuring that no need goes unmet.
• You’ll act as an internal voice for your clients, ensuring their feedback shapes product features, service updates, and strategic priorities.

Our Remote Work Environment

• Freedom to work where you’re most productive, whether that’s a lively local café in Charlotte or your own home office in Asheville.
• Our toolkit empowers you—expect a remote collaboration stack with Zoom for live client calls, Notion for seamless documentation, and Slack for instant communication.
• Sprint planning, backlog review, and account notes? All in one place, streamlined so you can focus on high-impact work.
• We move quickly, but you’ll always have space to focus deeply and build genuine connections.

Tools and Tech You’ll Use

• Manage client pipelines and renewal forecasting through our CRM platform—think Salesforce, HubSpot, or similar.
• Collaborate with product and support teams via Asana and Slack, ensuring cross-team alignment and real-time updates.
• Guide clients through remote onboarding and training using screen sharing, video walkthroughs, and personalized resource hubs.
• You’ll analyze client data, flagging at-risk accounts and identifying upsell opportunities that drive the feature lifecycle.

Growth, Support, and What You’ll Bring

• You’ll never be alone in a silo. Your manager is a true mentor, offering regular feedback and coaching, not just quarterly reviews.
• Access virtual learning sessions and mentorship circles, helping you grow skills—from roadmap prioritization to advanced negotiation.
• Your past wins in account management, customer success, or relationship-driven sales set you up for this next step. But what matters more is how you turn insights into action and challenges into growth.
• You simplify complexity, even when the stakes are high. Whether it’s over Zoom or via a detailed email, you help clients get unstuck—and keep them moving forward.
• You’re fluent in remote collaboration tools and thrive in a fast-evolving, tech-enabled environment.

A Story That Speaks to Us

Picture this: Last quarter, one of our account managers noticed a dip in a client’s usage. Instead of waiting for a renewal conversation, she reached out, listened, and discovered an overlooked product feature that could solve their challenge. By proactively guiding the client through it—complete with a tailored video walkthrough—she not only saved the account but also transformed the partnership. That’s the spirit we look for.

Compensation and Recognition

• Annual salary: $76,353
• Your contributions will be seen, celebrated, and rewarded—both by your clients and the team you help grow.

Ready to Redefine What Remote Account Management Means?

If you’re ready to shape the client experience from day one and see your impact ripple out across North Carolina and beyond, let’s connect. Let’s build something meaningful—together.

Remote opportunity with global reach — applications are welcome from candidates in any country.