A hospice patient's family should not have to chase down three phone calls to figure out when a home health aide is coming. Someone behind the scenes is supposed to already have that scheduled, confirmed, and documented, and in this fully remote role, that someone is you.
You keep the administrative side of hospice care moving so the clinical team can focus on the patient in front of them. Every encounter gets documented accurately and close to real time, not days later from memory, because a hospice care plan changes fast and an outdated record can lead a nurse or a family member to the wrong information at exactly the wrong moment.
Hospice work is unusual among administrative healthcare roles because the stakes are rarely abstract. A scheduling mix-up in most industries means an inconvenience; here it can mean a family missing time with someone they are about to lose, which is why accuracy and follow-through matter more than speed for its own sake.
Expect the day to move fast. A visit gets rescheduled because a patient is not feeling up to it, a family calls with a question about coverage, a clinician needs a record pulled up mid-call. None of it is glamorous, and all of it matters, because a missed detail in hospice coordination lands directly on a family already going through something difficult.
Coordinators who settle in well usually reach a point, within the first couple of months, where they can anticipate a scheduling conflict before it happens rather than reacting to it after a family calls confused. That instinct comes from getting familiar with the rhythm of a specific care team and its patient load.
A high school diploma or equivalent, sometimes paired with some college coursework, covers the education requirement, and six months of relevant experience is expected. Familiarity with medical terminology and HIPAA guidelines should already be part of your background, even if it came from a different healthcare administrative setting rather than hospice specifically.
Prior hospice or home-health experience specifically is a real advantage, as is comfort with insurance verification workflows or experience supporting a clinical team that works across evening or weekend shifts.
This role pays $48,500 a year, full-time, with health coverage, paid time off, retirement plan matching, and shift differentials for evening or weekend coverage, since hospice care does not stop at 5 p.m. Remoteroles fills this position for hospice organizations that already coordinate their field and clinical teams digitally, so the systems and workflows are established.
You will work directly inside the organization's EHR system and communicate with clinical staff by phone and secure messaging throughout the day. Because hospice care runs on a schedule set by patient needs rather than office hours, some evening or weekend availability may be part of your rotation, and that time is compensated accordingly. You typically report to an office or care-team manager who reviews documentation accuracy and scheduling regularly.
People who thrive here stay calm under a full inbox and a ringing phone at the same time, and they do not need every task laid out for them before they start moving. If you have healthcare administrative experience and want work that connects directly to patient care without requiring a clinical license, this is a real way in.
Most of the day runs through the organization's EHR system, a secure messaging platform for clinical staff, and phone calls for anything urgent enough not to wait for a written message. Nothing about the toolkit is exotic; the challenge is speed and accuracy, not the software itself. Confidentiality is treated with real seriousness in this role too, since hospice records often include sensitive end-of-life details that families expect to be handled with care well beyond the baseline HIPAA requirement.
A concrete example: a patient's condition changes overnight and the family calls first thing in the morning asking for an aide visit moved up by several hours, which means checking staff availability, updating the record, and confirming back with the family, all before the rest of the day's schedule even starts. Clinical staff depend on the coordinator to have accurate information ready before a call even begins, so the trust that builds over the first few weeks comes largely from consistency.
Coordinators who handle this well for a year or so often move toward a lead coordinator role, overseeing a small team, or a broader healthcare administration position with more scheduling and compliance responsibility. Hospice-specific experience travels well into adjacent home-health and palliative care settings too.
Coordinators also spend real time on the quieter administrative work that keeps a hospice program compliant, such as making sure documentation supports the level of care being billed and that required forms are signed and filed on time. None of that work is visible to families, but skipping it creates problems that surface much later, often during an audit or a review. Working with grief, even indirectly through scheduling and documentation, is part of the emotional reality of this role, and staying professional and warm on a call with a family that is clearly struggling matters as much as the logistics themselves.
New hires are usually paired with an experienced coordinator for the first few weeks to learn the specific rhythms of a care team before working independently.
To apply, submit a resume highlighting any EHR experience and administrative healthcare work you have done. The process includes a short conversation about your background and a practical review of how you would handle a scheduling or documentation scenario, with most decisions made within one to two weeks.