Chargebacks rarely arrive at a convenient time, and someone has to be the person who actually reads the transaction history instead of just clicking approve or deny. That is the heart of this role: a full-time, fully remote position with a fintech and crypto company that needs a steady set of eyes on disputed charges every single day.
There is no office tied to this job and no city requirement attached to it. You can work from home, from a co-working space, from wherever your setup lives, as long as your hours line up reasonably well with the rest of the team.
Fintech and crypto companies see dispute volume that traditional retailers rarely deal with: contested crypto-to-fiat conversions, disputed subscription charges on trading platforms, and straightforward card fraud all land in the same queue. Sorting out which is which, and why, is most of what makes this job harder than it sounds on paper.
One pattern worth knowing about going in: subscription-based trading tools generate a steady trickle of what is sometimes called friendly fraud, where a customer forgets they signed up for something and disputes the charge instead of canceling it properly. Learning to spot that pattern quickly, rather than treating every case as a fresh mystery, saves real time across a busy week.
You will spend a good portion of your week inside transaction records, dispute portals, and reconciliation sheets, working through a queue that never fully empties but should never overflow either. Some cases resolve in minutes. Others take real digging.
None of this is glamorous, and most weeks will feel more like careful bookkeeping than detective work. Occasionally a case will genuinely surprise you, like a batch of disputes that all trace back to one merchant's broken checkout flow rather than fraud at all. Catching that pattern early can save a company thousands in avoidable losses.
Most companies in this space run a mix of internal dashboards and outside dispute-management platforms, so picking up new software quickly matters even though no single tool is listed as a hard requirement. It would not be unusual to move between three or four different systems while working a single case from start to finish.
A bachelor's degree in finance, accounting, or economics is the baseline education requirement for this seat. Two years of hands-on experience handling chargeback disputes, or something close enough to it, rounds out what employers are looking for here.
Beyond that formal background, you will need a few specific working skills:
A few things are not required but will make you a stronger candidate: prior exposure to card network dispute portals like Visa Resolve Online or Mastercom, some background in crypto payment rails, or a Certified Fraud Examiner credential in progress.
Analysts who handle this work well for a year or two often move into broader risk or fraud strategy roles afterward, since the pattern recognition built here transfers directly to that kind of work. That is not a guarantee, just a path a fair number of people end up taking.
This role pays 90,000 dollars a year, full-time. Beyond salary, the package includes health coverage, paid time off, employer-matched retirement contributions, and an annual performance bonus tied to individual and team results. Remoteroles works with employers who treat these as standard rather than optional, so none of the above should be a surprise once an offer is on the table.
Compensation is generally reviewed on an annual cycle, with room to move up based on case accuracy and turnaround speed rather than tenure alone. A first-year analyst who is consistently sharp can realistically outpace someone who has simply been in the seat longer.
People who tend to enjoy this kind of work are usually the ones who like puzzles more than paperwork, even though the job involves plenty of the latter. If a spreadsheet with three hundred rows of mismatched totals sounds like a mild challenge rather than a nightmare, you will probably feel at home here.
The team leans on chat and async updates more than meetings, so being comfortable writing clearly matters nearly as much as being comfortable with numbers. Nobody expects you to be online at a fixed hour every day, but steady, predictable availability across the week is expected.
Working hours stay flexible within reason and are shaped more by case volume than by a fixed nine-to-five block. Most analysts settle into a fairly steady rhythm anyway, since a queue left unattended for too long only gets harder to clear later.
Send a resume along with a short note describing one dispute case you worked through that you are genuinely proud of, and what made it tricky. Include your notice period or availability date if you have one in mind, since that helps the team plan onboarding.
The hiring team reviews applications on a rolling basis and reaches out by email to schedule an initial conversation, usually within a week or two of applying. A second conversation, if things go well, typically involves walking through a sample case together.