Job Description

Remote Workforce Analyst

Introduction: Shape the Future of Remote Work

Step into a career that’s redefining modern work culture. As a Remote Workforce Analyst, you’ll play a pivotal role in optimizing productivity and performance in a fully distributed environment. Make an impact by harnessing technology, leveraging workforce analytics, and delivering insights that drive more intelligent, more adaptive decision-making. If you’re excited about interpreting digital trends, forecasting operational needs, and enhancing remote workforce efficiency, this opportunity is your perfect next step.

Key Responsibilities: Drive Strategic Insight

Workforce Data Monitoring

Analyze real-time data on agent performance, schedule adherence, and productivity across global remote teams.
Track KPIs including Average Handle Time (AHT), shrinkage, occupancy, and service level targets.

Forecasting and Scheduling

Utilize AI-powered forecasting tools to predict staffing needs based on historical data and future demand trends.
Develop dynamic remote work schedules using advanced workforce management software such as NICE IEX or Verint.

Operational Reporting

Create intuitive dashboards and custom reports to support department heads with data-driven decisions.
Provide daily, weekly, and monthly workforce analysis that identifies patterns, outliers, and actionable opportunities.

Performance Optimization

Partner with cross-functional teams to uncover performance blockers and suggest automation or process tweaks.
Recommend initiatives that increase employee engagement and ensure service excellence from any location.

Policy & Compliance Analysis

Audit remote operations for policy compliance, time tracking accuracy, and resource allocation.
Collaborate with PeopleOps to align workforce metrics with HR analytics.

Work Environment: Thrive Remotely, Stay Connected

Our distributed-first model encourages flexibility while fostering deep collaboration. You’ll be part of a tech-savvy, forward-thinking team where your voice drives outcomes. We’ve built a culture that’s fueled by trust, transparency, and data-backed innovation.

Flexible hours based on your timezone
Digital-first communication using Slack, Zoom, and ClickUp
Virtual collaboration rooms and data-sharing workspaces
Monthly innovation sprints and analyst forums

Tools & Technology: Analytics-Driven Precision

We provide a robust tech stack that equips you with everything you need to excel as a remote workforce data strategist.

Workforce Management Platforms: NICE IEX, Kronos, Verint
Data Analytics Tools: Tableau, Power BI, Looker
Scripting & Reporting: SQL, Python (pandas), Excel pivot tables
Cloud Collaboration: Google Workspace, Microsoft Teams, Miro
Productivity Monitoring: Hubstaff, Time Doctor, ActivTrak

Qualifications: What You Bring to the Table

3+ years in workforce analytics, remote operations management, or call center forecasting
Solid understanding of remote performance metrics and staffing models
Experience with data visualization and reporting tools (e.g., Power BI, Tableau)
Proficiency in data querying using SQL or similar tools
Familiarity with remote collaboration platforms and cloud-based ecosystems
Strong organizational skills and a keen eye for trends, variances, and optimization opportunities
Bachelor’s degree in Statistics, Operations Management, Computer Science, or a related field

Growth Opportunities: Accelerate Your Impact

We believe in growing talent from within. As you excel in this role, you can explore pathways such as:

Remote Operations Manager
Business Intelligence Analyst
Forecasting & Capacity Planning Lead
Strategy & Insights Consultant

Our leadership programs, virtual workshops, and mentorship initiatives ensure you’ll never stop learning or innovating.

Why This Role Matters

In today’s evolving work environment, understanding how remote teams operate and perform is critical. By joining us, you’ll be at the forefront of shaping flexible, resilient operations that empower talent globally. Every metric you analyze and every insight you generate fuels a better, more agile future of work.

Compensation

Annual Salary: $73,261
Performance-based bonuses
Equity participation for eligible roles
Comprehensive remote-first benefits package

Call to Action: Transform Remote Work with Us

Ready to take charge of your future and influence how modern teams succeed across borders? Apply now and become a core force in redefining workforce excellence. Let your analytical mindset and remote-first insights make a global difference—one data point at a time.

Remote opportunity with global reach — applications are welcome from candidates in any country.