Job Description

Remote Technical Support Engineer in NYC

🌐 Lead with Confidence in a Remote World

Are you passionate about solving complex problems and delivering technical solutions that truly make a difference? Step into the role of Remote Technical Support Engineer and become the driving force behind seamless digital operations. With an annual salary of $89,685, this opportunity allows you to support global clients and contribute to a thriving tech infrastructure, all from the comfort of your home. Make an impact with every interaction and help organizations maintain seamless operations in today’s evolving digital landscape.

🚀 Key Responsibilities: Deliver Expertise That Matters

As a Remote Technical Support Engineer, you’ll serve as the vital link between end-users and robust IT performance. You’ll work on resolving incidents, maintaining uptime, and empowering users with reliable solutions. Every task you take on supports the larger mission of building a more resilient and responsive technology ecosystem.

🎯 Technical Troubleshooting and Resolution

Identify and troubleshoot technical problems involving software, hardware, and networking.
Deliver step-by-step technical guidance across phone, email, and chat channels.
Maintain clear documentation of support cases and resolutions.

🔄 System Monitoring and Maintenance

Proactively monitor systems for performance, availability, and security anomalies.
Implement updates, patches, and configuration changes as needed.
Partner with system administrators and developers to optimize system uptime.

🧠 Knowledge Management and Reporting

Document recurring issues and create user-friendly knowledge base articles.
Provide insights and feedback to improve internal systems and processes.
Generate performance reports and suggest service improvements.

🤝 Stakeholder Collaboration

Coordinate with cross-functional teams, including QA, DevOps, and Product, to resolve escalated issues.
Educate non-technical users and clients on best practices and system features.
Champion user experience and advocate for customer satisfaction.

🏠 Work Environment: Flexible and Empowering

You’ll work entirely remotely from New York City. You’ll enjoy the flexibility to work from a location that inspires you, with structured virtual support and collaboration tools to keep you connected. Your workspace is your launchpad to solve real-world problems and bring value to customers globally.

Here’s what to expect in your day-to-day:

Clear communication protocols to reduce noise and increase productivity.
Weekly team syncs and remote-friendly tools (Slack, Zoom, Jira, Confluence).
Time-zone aware schedules for work-life balance.

🛠️ Tools & Technologies You’ll Use

Your technical toolkit is your superpower. Here’s a glimpse into the technologies and platforms you’ll be interacting with:

Ticketing Systems: Zendesk, Freshdesk, ServiceNow
Operating Systems: Windows, macOS, Linux
Cloud Platforms: AWS, Microsoft Azure, Google Cloud
Monitoring Tools: Datadog, Nagios, SolarWinds
Remote Support Tools: TeamViewer, AnyDesk, LogMeIn
Scripting Languages: Bash, PowerShell, Python (optional)

🎓 Qualifications That Set You Apart

To excel in this role, bring your technical savvy, communication finesse, and problem-solving mindset. We’re looking for candidates who thrive under pressure, think creatively, and are driven to keep learning.

Essentials:

2–4 years of experience in technical support, systems engineering, or IT helpdesk
Strong understanding of networking protocols, cloud environments, and system architecture
Exceptional troubleshooting and diagnostic skills
Comfortably supports both technical and non-technical users
Strong written and verbal communication skills

Preferred:

Certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Fundamentals
Experience in remote support environments and distributed teams
Familiarity with ITIL service management practices

🎉 Exciting Benefits That Keep You Inspired

This role is designed to support not only your career but also your personal growth and well-being. Here’s what you’ll love:

💼 Competitive salary with annual performance bonuses
🏡 100% remote flexibility with home-office setup stipend
🌍 Work-from-anywhere allowance for tech and travel
🏥 Comprehensive health, dental, and vision coverage
📈 Learning and development credits for certifications and courses
🧘 Wellness programs, virtual fitness memberships, and mental health days

🌱 Growth Opportunities That Fuel Your Future

Your professional journey doesn’t end at support tickets. We’re committed to nurturing your career path with a future-focused approach:

Move into leadership roles such as Support Manager or Technical Account Manager
Expand into DevOps, Cloud Engineering, or Product Support
Get mentorship from senior engineers and architects
Participate in innovation labs and internal hackathons

📢 Your Next Big Opportunity Awaits—Apply Now!

If you’re excited by the chance to solve real problems, make customers smile, and work with cutting-edge technologies—all while working remotely—then this role is tailor-made for you. Bring your curiosity, your passion, and your technical wizardry to a team that values impact over routine.

Take charge of your future. Make an impact from wherever you are.

Apply today and become part of something bigger.

Remote opportunity with global reach — applications are welcome from candidates in any country.