Job Description

Remote IT Support Specialist – Colorado | Empower Technology, Anywhere

🖥️ Be the Tech Hero Who Turns Problems Into Progress

Think back to a time when a technical snag threatened to derail your day. Now, imagine you’re the one who swoops in, makes sense of the chaos, and leaves everyone breathing easier. That’s what this role is about. As the go-to remote IT specialist, you’re not simply resolving issues—you’re the friendly expert people count on for guidance, patience, and steady support. Your actions restore focus and unlock potential, so colleagues never feel stuck or overwhelmed.

Annual salary: $54,047

🌍 Bring Calm and Clarity to the Digital Workplace

Remote teams rely on you to keep work life running smoothly, no matter where they sign in. Whether it’s helping a new hire get settled or troubleshooting a last-minute software hiccup before a big meeting, you provide the calm in the storm. Your presence means teammates in Colorado can focus on what matters, knowing you’re always a quick message away.

• Make the first day seamless for new hires, guiding them through setup with patience and clarity.
• Identify and resolve cloud glitches and device hang-ups before they slow anyone down.
• Offer cybersecurity wisdom in plain language, so safety feels simple and routine.

🎯 Make Every Tech Interaction Count

What sets you apart isn’t just your technical skill—it’s how you connect. Maybe someone’s hesitant about a new app, or a system freeze sparks anxiety. You meet people where they are, listen to what’s really wrong, and break things down so solutions actually stick. When a crisis hits, your steady approach turns panic into relief.

• Become the voice that calms nerves when systems misbehave—and the name colleagues remember when everything’s running again.
• Replace jargon with everyday language and provide easy-to-follow steps.
• Capture what you learn in friendly guides so others can solve problems with confidence next time.
• Meet people on their preferred platform—whether it’s Zoom, Teams, or just a helpful Slack message.

🛠️ How You’ll Make a Difference Every Day

• Respond to support requests with urgency and empathy, so interruptions remain brief and stress levels stay low.
• Get to the bottom of software, hardware, and network puzzles using tools like Jira Service Desk or Zendesk.
• Walk new teammates through every technical step, from email logins to shared drive access, until they’re comfortable.
• Teach security habits in a way that sticks—turning “be careful” reminders into daily routines.
• Notice repeat issues, dig deeper, and suggest ways to prevent them for good.
• Keep digital help docs fresh, so no one’s left searching for answers.
• Build genuine partnerships with HR, operations, and fellow IT team members to ensure seamless support.
• Stay alert for small glitches before they turn into big disruptions.

🚀 Tools, Platforms, and Methods That Power Your Work

• Screen-sharing and remote access tools, such as TeamViewer and AnyDesk.
• Cloud favorites: Office 365, Google Workspace, plus the SaaS platforms teams use every day.
• Request and ticket management through Jira Service Desk, Zendesk, or a similar platform.
• Device security and endpoint management solutions to keep data safe.
• Real-time video and chat support on Zoom, Teams, and Slack.
• VPN and encrypted file sharing to protect everyone’s work, wherever they are.

👤 Are You This Kind of Teammate?

You light up when a stubborn issue finally gets fixed, not just because you solved it, but because someone else’s day just got easier. If you enjoy breaking down big concepts into simple steps and you’re always on the lookout for ways to help, you’ll fit right in. You’re proactive, you communicate, and you never leave a teammate guessing about what happens next.

• Find joy in solving problems, even when they’re small.
• Like translating “tech speak” into friendly advice anyone can follow.
• Make a habit of finishing what you start—and doing it with care.
• Believe updates and clear communication keep teams strong.
• See change as a chance to learn and grow.

📈 Keep Growing—With Support Every Step of the Way

Tech changes fast, and so do you. Here, curiosity is an asset, and asking “why not try it this way?” is encouraged. You’ll test new platforms, learn from peers, and have a voice in shaping better processes. Whether you’re helping to pilot a new tool or leading a short how-to session for colleagues, your growth never stalls.

• Dive into new systems and tools with hands-on practice.
• Build your skills through team learning, peer feedback, and tech webinars.
• Step up to lead training, shadow a mentor, or earn an industry certification.
• Share your own ideas—if it makes life easier for the team, it’s worth exploring.

💡 What Real Success Looks Like

Technical wins are great, but the best results are personal: a colleague who now feels confident handling their own setup, or a process you refined that saves time for the whole team. Here, every solved issue is a step toward making the workplace stronger and more connected.

• Enable teams to hit the ground running—secure, ready, and supported.
• Shift IT from “problem-solving” to “trusted partner” status.
• Leave every conversation, ticket, and document in a better state than you found it.

✨ Ready to Shape the Future of Remote Work?

If you see tech support as a way to empower—not just repair—then let’s talk. Join us in building a digital workplace where every person feels supported, equipped, and ready for whatever’s next.

Remote opportunity with global reach — applications are welcome from candidates in any country.