Job Description

Remote IT Support Specialist (GA Time Zone)

Step Into Your Next Chapter: Shape Seamless Tech Experiences

Ever wondered what it feels like to be the calm in the storm when tech goes sideways? As a Remote IT Support Specialist working on GA time, you’ll be the expert users trust to get them back on track, without the jargon or confusion. Every day, you’ll translate complex tech challenges into clear, human solutions, making digital workspaces as smooth as possible. Your empathy and insight aren’t just appreciated—they’re essential to creating an environment where technology truly supports people, not the other way around.

What Success Looks Like

Imagine joining a team where you’re empowered to do more than resolve tickets. You’ll champion an approach where each resolved issue means someone else can do their job better, often faster than they imagined. Whether it’s a password that stands in the way of a big client demo or an app glitch slowing down a project launch, you’ll turn every challenge into an opportunity to shine. Clients remember your name because you make tech feel effortless and approachable.

Core Responsibilities With Impact

Be the first point of contact, making a positive first impression for every inbound support request. Your voice and clarity will set the tone for the entire tech support experience.
Triage, troubleshoot, and resolve a variety of technical issues over remote collaboration tools—think Zoom, Slack, and remote desktop software.
Leverage documentation skills to turn every solved problem into a searchable knowledge base entry, ensuring your solutions help teammates and clients long after the ticket’s closed.
Guide users through step-by-step solutions, breaking down complicated issues into actionable next steps.
Identify recurring issues and collaborate with engineering and operations to propose scalable solutions, rather than one-off fixes.
Participate in remote team meetings, sharing your insights so that every user challenge leads to better systems, more resilient processes, and smarter tech investments.
Stay ahead of the curve with security best practices, keeping user data protected and processes compliant with evolving policies.

Tools, Tech, and How You’ll Work

Your digital toolkit will include trusted remote support platforms (such as TeamViewer and AnyDesk), collaboration hubs (like Slack and Zoom), ticket management solutions (like Zendesk and Freshdesk), and monitoring dashboards that help you anticipate issues before users even become aware of them. You’ll balance live troubleshooting with asynchronous communication, so you can go deep on challenging problems while staying available for urgent needs. We move quickly, but you’ll always have space to focus intensely and deliver quality solutions.

Who Thrives Here

This role is for someone who believes that no problem is too small if it blocks a teammate or client. You simplify complex ideas—whether it’s a quick Slack chat or a complete walk-through on Zoom. You’re always digging deeper, eager to understand the ‘why’ behind every tech issue. It’s not about surface-level fixes; you seek out underlying causes and turn learning into lasting improvement. You’re a team player, naturally collaborating with colleagues across support, engineering, and operations to build unified, resilient systems.

Qualifications That Set You Apart

Proven experience resolving technical issues in a remote or hybrid environment, especially across time zones.
Comfort working in a cloud-first, agile workflow—your knowledge of SaaS, endpoint security, and user account management will keep you one step ahead.
Familiarity with remote troubleshooting tools, ticketing systems, and basic scripting or automation (PowerShell, Bash, or similar) is a plus.
You learn quickly and enjoy helping others learn alongside you—documentation comes naturally.
You strike a balance between urgency and patience, keeping users calm and confident even during outages or high-stress moments.

The Impact You’ll Make

Every time you resolve a ticket, you’re not just solving a problem—you’re fueling productivity, trust, and momentum across the business. Your role unlocks potential for everyone you support, and your feedback shapes how technology evolves for the entire team. When you see a gap, you close it; when you spot an opportunity for improvement, you speak up and help build the solution.

Salary & Benefits

You’ll earn an annual salary of $43,400 working fully remotely on a GA time zone schedule. In addition to competitive compensation, you’ll be supported by a team that values your perspective, invests in your growth, and encourages you to shape the tech support culture.

Ready to Make Tech Human?

If you’re ready to become the person people trust when technology needs to work, let’s build something purposeful together. Your next chapter in remote IT support starts here, where every day, your work empowers real people to do their best work from anywhere.

Remote opportunity with global reach — applications are welcome from candidates in any country.