Job Description

Remote IT Operations Manager

Shape IT Operations with Vision and Impact

Imagine orchestrating seamless IT operations where your decisions ripple across the organization, powering productivity for hundreds of remote teammates worldwide. If guiding teams through complex systems, automating workflows, and unlocking new efficiencies excites you, this opportunity is built for you. Your leadership won’t just keep our digital lights on—it will help us move boldly into the future of remote work.

Key Responsibilities with Real-World Impact

Your expertise will touch every layer of our IT ecosystem. From shaping onboarding experiences that make new hires feel right at home, to designing uptime strategies that ensure our core systems never miss a beat, you’re not just supporting infrastructure—you’re building a foundation for lasting growth.

Drive seamless onboarding: Craft digital journeys that are so intuitive, every new teammate feels empowered from day one. Your onboarding processes reduce technical friction and boost retention, turning first impressions into lasting loyalty.
Champion operational excellence: Lead a global team to solve complex problems fast, using your experience to anticipate issues before they escalate. You’ll coordinate upgrades and rollouts that deliver actual value, not just the latest patch.
Streamline workflows: Automate repetitive tasks, freeing your team to focus on high-impact projects. Your work increases productivity and minimizes downtime, giving everyone more time to create, collaborate, and innovate.
Secure the organization’s future: Proactively manage risk by implementing best-in-class IT security protocols. Your strategies protect sensitive data and ensure compliance, so your team stays prepared for whatever comes next.
Transform feedback into action: Listen to users across time zones and translate their needs into system improvements. Your ability to simplify complex ideas—whether it’s over Zoom or Slack—ensures every voice shapes the future of our technology stack.
Optimize IT budget: Make smart investments in tools and vendors. You’ll balance costs and quality, building partnerships that support growth while maintaining fiscal discipline.

Our Work Environment and Collaboration Tools

We believe high-performing teams thrive with the right blend of autonomy, trust, and technology. As IT Operations Manager, you’ll partner with engineering, HR, and support teams to solve problems at scale. Our remote stack includes Jira for workflow management, Notion for knowledge sharing, and Zoom for face-to-face connections. It’s a culture where you’ll always have space to focus intensely, while moving fast enough to keep things fresh.

Tools, Tech, and Agile Workflows

Here, you won’t just maintain systems—you’ll shape how they evolve. You’ll manage backlog workflows in Jira, ensure precise alignment across sprint reviews, and leverage automation platforms to accelerate routine operations. Whether it’s deploying endpoint management solutions or building new integrations, your expertise makes complex processes feel effortless.

What Sets You Up for Success

Your track record managing remote IT operations, supporting distributed teams, and building robust, scalable systems means you know how to get results. You stay curious, adapt to new technologies, and continually seek more innovative solutions. If you simplify the complex and see feedback as a springboard for innovation, you’ll fit right in.

You design solutions that scale, not just patch problems.
Your communication makes technical topics approachable for any audience.
You thrive in ambiguity, turning uncertainty into clarity with decisive action.
You partner with design, engineering, and support to build unified solutions.
You move quickly, but you’ll always have space to focus intensely.

Growth, Rewards, and Remote Lifestyle

This is more than a job—it’s a chance to define the standard for remote IT excellence. You’ll lead a forward-thinking team, develop new skills, and see the impact of your work on a global scale. Our commitment to growth means you’ll have opportunities for training, mentorship, and cross-functional projects. Compensation is competitive, with an annual salary of $92,000 and comprehensive benefits that support your well-being, wherever you choose to work.

Ready to Make a Real Impact?

If you’re eager to build purposeful solutions, inspire others, and take ownership from day one, let’s connect. Join us—and help shape the future of remote work, one bold decision at a time.

Remote opportunity with global reach — applications are welcome from candidates in any country.