Job Description

Remote IT Help Desk Analyst (GA Applicants)

Bring Calm to Tech Chaos—All from Home

Ever talked to someone through a tech panic, then heard that sigh of relief on the other end? In this role, you’ll do that every day for remote teams across Georgia. There’s always a face behind every ticket, and you’ll be the person turning their problems into solved moments.

Annual Salary: $50,106

How You’ll Help

When tech goes sideways, you’ll be the first point of contact. Some days, it’s a forgotten password; other days, it’s an entire remote meeting on hold because of a glitch. No matter the challenge, you’ll make things simple and keep the team moving.

Dive into support requests using tools like TeamViewer, AnyDesk, Slack, and Jira.
Help users fix problems big and small—from dropped Wi-Fi to mysterious software bugs.
Take time to explain what’s going on, making even complicated fixes sound easy.
Stay calm with urgent cases, giving each one the attention it deserves.
Notice patterns: Is there a tool everyone struggles with? Speak up and help improve the whole system.
Be resourceful, seeking long-term solutions rather than quick fixes.

Why Your Work Matters

Every person you help can do their job more effectively and efficiently because of you.
You make remote teamwork possible—without you, deadlines stall and stress climbs.
Your support fosters trust, making people more willing to try new tools or ask for help.
When you break down a complex concept, you give someone the confidence to tackle it next time.

Your Toolkit

You’ll spend your days jumping between:

Jira and Freshdesk to track and manage requests
TeamViewer, AnyDesk, and VPNs for remote troubleshooting
Google Workspace, Slack, and Zoom for team communication
Notion or Confluence to document what works (and what to avoid)
Occasionally, you’ll dig into logs, network settings, or endpoint protection

You don’t need to know them all right away—but if you’re curious, you’ll learn fast.

You’ll Be Great If…

You’re a patient listener who can calm nerves while also finding solutions to problems.
Explaining tech in plain English feels natural to you.
You enjoy helping people succeed and aren’t afraid of messy challenges.
You spot patterns and are quick to suggest a more innovative way of doing things.
No technical detail escapes your eye.

What Your Day Might Look Like

Your day begins with a review of open support requests. Maybe someone’s locked out of an account, or there’s a network snag. You’ll be part detective, part teacher—fixing the immediate problem, then leaving that person better prepared for the future. As the day winds down, you’ll document what you learned, making things easier for the next person on the team.

The Must-Haves

Experience in remote IT support, even if it’s just a year or two
Strong troubleshooting with Windows, Mac, and mobile devices
Knowledge of VPNs and basic networking
Written and spoken communication that puts people at ease
Familiarity with Jira, Freshdesk, or Zendesk
The ability to work during Georgia business hours

The Remote Experience

We know the best support happens when people are supported, too. That means space to focus, tools that work, and flexibility when you need it. You’ll be surrounded by people who value good communication and aren’t afraid to try new ways of working.

Why This Job?

Technology isn’t just hardware and software—it’s the lifeline for remote teams. When it works, everyone wins. When it doesn’t, you’ll be there to fix it, teach others, and keep the team on track. Your impact will be seen and felt every day.

Let’s Make Tech Support Human

If you’re ready to help people, simplify complex tasks, and make remote work less stressful for everyone, we’d love to have you on board. Let’s talk about what we can build together.

Remote opportunity with global reach — applications are welcome from candidates in any country.