Job Description

Transform Customer Experience as a Remote Customer Success Chat Agent

Can you turn a simple chat into a lasting relationship? Do you believe that every interaction—no matter how small—can shape a customer’s entire view of a brand? If you’re nodding right now, you might be the next voice our customers remember.

Shape Outcomes, Not Just Conversations

Every chat you handle isn’t just a ticket—it’s an opportunity to create confidence, remove roadblocks, and deliver delight at scale. You’ll guide people through questions big and small, shaping onboarding workflows that reduce friction and empower our clients to get more out of every product interaction. If you see customer challenges as puzzles waiting to be solved, you’ll thrive here.

Your Daily Impact

You’ll be the first point of contact for thousands of users, responding to questions, resolving issues, and helping customers fall in love with our platform—sometimes within minutes.
Your knack for simplifying complex processes will shine as you explain product features or untangle account hiccups over live chat.
Each customer you help leaves with more clarity and less stress—because you’re not just answering questions, you’re providing certainty.
You’ll monitor trends and flag recurring issues, allowing our team to improve the user experience before problems escalate proactively.
Your empathy and attention to detail transform ordinary service into memorable moments, building trust that lasts far beyond a single conversation.

Collaborate and Elevate—From Anywhere

You’ll partner with product and engineering teams to make sure our customers’ voices shape the features we release next.
Our remote collaboration stack keeps us connected no matter where you’re based—think Slack, Notion, and Zoom for instant brainstorming.
You’ll join daily syncs to share insights, celebrate wins, and surface new opportunities to surprise our users with even better support.
Working closely with onboarding and retention teams, you’ll help design new flows that keep our clients engaged and confident from day one.

The Tools That Power Your Work

Live chat platforms are your primary arena—think Intercom, Zendesk, or similar.
Jira and Notion will help you track customer issues and coordinate with developers on quick-turn fixes.
You’ll tap into a growing knowledge base, but you’ll also have room to create resources that make customer journeys smoother.
Remote work essentials—reliable WiFi, a quiet workspace, and the ability to focus deeply even as you collaborate virtually.

What Sets You Up for Success

You’re a natural communicator who can translate tech talk into clear, friendly language—whether it’s over chat or async updates.
You love spotting patterns: recurring questions become feedback that fuels our roadmap.
Tech doesn’t intimidate you. You get excited about learning new tools and sharing those insights with your teammates.
Your previous experience in customer support, online service, or SaaS platforms means you know how to prioritize and pivot with ease.
Details matter to you. Every customer deserves a thoughtful, well-crafted response—and you consistently deliver.

Work Environment & Support

We move quickly, but you’ll always have the space to focus deeply and do your best work.
Expect autonomy with real accountability—we trust you to drive meaningful change, not just follow checklists.
Growth isn’t just encouraged, it’s expected. Whether it’s through mentorship, workshops, or team-led learning sessions, you’ll be supported every step of the way.
You’ll join a remote-first culture built on transparency, respect, and a shared commitment to making every customer’s experience better than the last.

A Real Story: The Difference One Chat Can Make

Last month, one of our agents assisted a customer who was struggling to reset their account before an important deadline. Instead of just sharing a link, they stayed online, walked the customer through each step, and even followed up to make sure everything worked out. That customer not only resolved their issue—they became one of our biggest brand advocates, telling friends and colleagues about the support they received. Stories like this aren’t rare—they’re what happens when you’re empowered to go beyond scripts and truly connect.

Your Path Forward

You’ll earn an annual salary of $44,113 while shaping how thousands of users experience our products every single day. Ready to build trust, inspire loyalty, and make a difference from anywhere? If you’re looking for a place where your work creates ripple effects—where you’re invited to bring both heart and skill to every conversation—we’d love to meet you.

Let’s build something purposeful together. If you’re ready to make an impact from day one, we’re ready to meet you.

Remote opportunity with global reach — applications are welcome from candidates in any country.