🌐Virtual Care Operations Manager

📍 Location & Compensation Details

Location: Remote (U.S.-based)**
Job Type: Full-Time**
Annual Salary: $197,000

🎯 About the Role

Are you ready to step into a pivotal leadership position that bridges innovation and healthcare excellence? The Virtual Care Operations Manager is a key driver of transformation in modern healthcare delivery. In this critical leadership role, you will direct and optimize virtual care services, focusing on operational excellence and patient-centric results. Ideal candidates are enthusiastic about integrating digital tools with clinical strategies to enhance care accessibility and achieve tangible health outcomes.

As a leader in this space, you’ll influence the future of virtual care delivery and contribute directly to our mission of making high-quality healthcare more accessible and patient-centric. We’re seeking a strategic thinker with a proactive mindset, capable of managing remote teams and advancing telehealth capabilities in a dynamic and evolving environment.

🚀 Key Responsibilities

🔹 Strategic Operations Management

• Design, implement, and refine operational strategies that support scalable and high-quality virtual healthcare services
• Monitor service delivery workflows and identify opportunities to improve efficiency, reduce costs, and elevate patient satisfaction
• Coordinate cross-functional collaboration to meet operational goals and compliance standards
• Lead initiatives that promote innovation in virtual care models, ensuring the program adapts to market trends and patient needs

🔸 Team Leadership & Collaboration

• Recruit, lead, and develop a high-performing team of clinical and operational professionals in a fully remote environment
• Encourage a mindset centered around ownership, adaptability, and professional growth
• Serve as a liaison between departments, ensuring seamless communication and goal alignment across clinical, product, and technology teams
• Implement regular team performance reviews, mentorship programs, and skills-building opportunities

🔷 Data-Driven Performance Optimization

• Track and analyze KPIs to guide strategic decisions and inform process improvements
• Build and manage dashboards that report on service performance, patient engagement, and team productivity
• Utilize data analytics to predict trends, mitigate operational risks, and enhance care delivery outcomes
• Conduct quarterly performance reviews to recalibrate initiatives and optimize resource allocation

🔵 Quality Assurance & Compliance

• Ensure all virtual care practices are aligned with HIPAA regulations, federal guidelines, and industry best practices
• Collaborate with internal audit teams to conduct regular quality assurance checks
• Develop protocols and training that ensure clinical excellence
• Proactively assess risks and establish contingency plans for system downtimes or patient escalations

🔴 Project Management & Innovation

• focused on expanding and improving virtual care services
• Partner with technical teams to test and implement new technologies that streamline workflows and enhance patient experience
• Lead rollouts of new features or service lines with clear timelines, communication plans, and evaluation metrics
• Act as a catalyst for transformation, motivating team members to embrace new healthcare models and adapt quickly

💡 What You Bring to the Table

✅ Educational Background

• A bachelor’s degree in Healthcare Administration, Nursing, Public Health, or a related field is required
• A master’s degree in Business Administration, Public Health, or Health Informatics is preferred

✅ Professional Experience

• Minimum of 5 years in, with at least 2 years dedicated to virtual care or telehealth environments
• Strong leadership experience with remote or hybrid teams, including supervisory and mentoring capabilities
• Familiarity with EHR systems, care coordination tools, and virtual communication platforms

✅ Core Competencies

• Strategic thinking and a results-driven mindset with a deep understanding of healthcare systems
• Advanced communication skills to effectively engage stakeholders at all levels
• Problem-solving expertise combined with the ability to manage change and build consensus
• Technological fluency to evaluate and implement digital health solutions and tools

🌱 Growth & Leadership Opportunities

🌟 Develop Future-Ready Skills

• Advance your career by engaging with leading-edge digital health tools and evolving virtual care standards
• Participate in workshops, credentialing programs, and specialized training aligned with your professional growth goals
• Collaborate with experts who are reshaping the way healthcare is delivered in the digital era

🌟 Lead Change & Innovation

• Spearhead impactful programs that influence how virtual care evolves across the healthcare spectrum
• Make strategic contributions that extend to national-level initiatives and service frameworks
• Lend your vision to key initiatives that expand the reach of telehealth and bridge care gaps

🌟 Expand Your Impact

• Contribute your leadership to a values-driven mission focused on healthcare equity and inclusion
• Help design scalable care solutions that empower both patients and providers in underserved communities
• Make lasting contributions to public health goals and telemedicine advancement

💼 What Success Looks Like

🌈 Clear Outcomes

• Improved patient experiences driven by timely, compassionate, and technology-enhanced services
• Empowered, confident teams that demonstrate resilience, professionalism, and continued development
• Flawless audit outcomes and best-in-class operational performance metrics
• A thriving environment of feedback, forward momentum, and purposeful innovation

🧰 Why Join Us?

🔘 Mission-Driven Culture

• Join an organization focused on delivering meaningful, measurable change in healthcare access
• Work alongside dedicated professionals committed to clinical excellence and community impact

🔘 Supportive Remote Work Environment

• Benefit from a remote-first culture that values autonomy, flexibility, and strong collaboration
• Engage with digital tools and platforms designed to help you perform and connect, no matter where you are

🔘 Inclusive & Diverse Team

• Be part of a workplace that encourages unique perspectives, inclusive dialogue, and equitable practices
• Experience a culture of shared growth where every team member contributes to the collective mission

🔘 Comprehensive Benefits

• Competitive salary and generous, performance-linked bonuses
• Inclusive benefits package featuring PTO, wellness stipends, mental health resources, and more
• Access to continuing education, career coaching, and industry events

📝 How to Apply

Do you see yourself as a leader in the next wave of virtual healthcare? Does purpose performance drive you, and the opportunity to build lasting value in digital health?

✨ Start your application today and bring your expertise to a forward-thinking team committed to transforming care delivery.