Job Description

Remote Enrollment and Eligibility Specialist

You Open Doors—From Anywhere

Picture this: Someone’s unsure if they can get the care or coverage they need. Their forms feel like a maze. That’s when you show up—not just as a specialist, but as their guide. In this remote role, you cut through confusion, break down jargon, and make “complicated” look easy. One call, one chat, one thoughtful question at a time, you change how people feel about enrolling for benefits.

Your Purpose & Real-World Impact

Here, your work isn’t about chasing numbers or ticking boxes. You’re the calm voice at the center of uncertainty. People remember your patience, your knack for explaining steps that once seemed impossible, and the way you help them walk away with answers—not anxiety. By connecting with teams across support, technology, and compliance, you help reinvent how access is managed for everyone.

What Your Day Might Look Like

• Ask the right questions—not just to get through forms, but to find what truly matters to each applicant.
• Review documents with laser focus, never missing the details that keep everything above board and on time.
• Make challenging requirements sound simple, whether you’re messaging, emailing, or on the phone.
• Spot friction in our onboarding process and actually do something about it—your ideas matter and get tested.
• Partner with tech, support, and management to close the cracks that slow people down.
• When an app stalls or a form won’t load, you’re the fixer—quick, curious, and relentless until things work.
• Track the flow: notice which questions trip people up, where delays happen, and what can be improved.

The Tools That Help You Shine

You’re at home with remote tech: modern case management platforms, encrypted document tools, real-time dashboards, and chat apps like Slack. When a new tool rolls out, you’re the first to try it and share what works. Your data instincts help spot hidden patterns that others miss.

What Sets You Apart

You take dense policies and turn them into plain English—so anyone, anywhere, feels like the system was built for them. When you sense someone’s worried or lost, you lean in, listen, and help them find their footing. See a confusing process? You speak up and shape the fix. You thrive on focus, but it’s your empathy that people talk about when your call ends. Resourcefulness is your edge, and adapting to change comes naturally.

The Remote Community You’ll Join

Here, “remote” means flexibility without ever feeling alone. Expect drop-in chats, weekly video meetups, and real-time support. You’ll be coached, cheered on, and challenged by leaders who genuinely want you to reach your full potential. We measure by outcomes, not hours—your results matter more than your online status. Need to change up your schedule for life’s curveballs? That’s built-in, too.

Skills & Experience That Matter

• You’ve helped people enroll, qualify, or get approved—maybe in healthcare, benefits, education, or something similar.
• You use digital tools intuitively, from secure portals to video calls.
• Breaking down a legal form over Zoom doesn’t faze you.
• Document review and troubleshooting are second nature—you spot inconsistencies before anyone else does.
• You’ve worked across teams and know how to get results, not just pass the buck.
• You remove roadblocks for others and never settle for “good enough.”
• Bonus if you’re fluent in another language, but it’s not required.

Growth, Benefits & Pay

Here’s the promise: you’ll build expertise that can take you anywhere in benefits, advocacy, or compliance. You’ll have a voice in how we grow, and your wins will be celebrated. Annual salary is $58,407—with clear paths to level up as you expand your impact.

Your Next Chapter Starts Here

Ready to make enrollment less intimidating and eligibility more transparent—from wherever you call home? If helping people feel seen, heard, and empowered is your thing, let’s have a conversation. We’re building a future where access isn’t just a word—it’s your legacy.

Remote opportunity with global reach — applications are welcome from candidates in any country.