🏠 Virtual LMS Support Specialist
Location: Remote
Employment Type: Full-Time
Annual Salary: $138,000
🔹 About the Role
Are you passionate about education technology and helping others succeed in digital learning environments? We seek a Virtual LMS Support Specialist with technical expertise, genuine compassion, and a deep commitment to inclusion. As a key member of our remote-first team, you will support our Learning Management System (LMS) and ensure our global community of learners, educators, and administrators receives an exceptional experience.
Your day-to-day responsibilities will include resolving technical issues with empathy, training users from diverse backgrounds, and contributing to the continuous improvement of our Learning Management System (LMS). You'll be working remotely, but you'll never feel alone. Our team is collaborative, kind, and passionate about making a meaningful impact in digital learning spaces. This role requires your technical skills to meet your passion for helping people.
This position offers an incredible opportunity to be part of something bigger, transforming online education into an experience that is accessible, inclusive, and empowering.
📊 Key Responsibilities
📲 Technical Support & Troubleshooting
- ✨ Deliver high-quality, empathetic technical support via chat, email, and virtual calls
- ✨ Assist users in resolving access issues, navigation challenges, and platform errors
- ✨ Document troubleshooting steps and solutions to build a shared knowledge base
- ✨ Escalate complex or systemic issues to engineering or IT, following up to ensure resolution
- ✨ Provide feedback to improve LMS functionality and usability
🎓 User Training & Onboarding
- ✨ Conduct live virtual training sessions for administrators, educators, and learners
- ✨ Customize training approaches based on the user’s experience level and accessibility needs
- ✨ Develop engaging help documentation, FAQs, and video tutorials
- ✨ Advocate for inclusive design in all user-facing materials
💡 System Optimization & Maintenance
- ✨ Collaborate with cross-functional teams to ensure the LMS runs smoothly
- ✨ Suggest improvements based on analytics, user feedback, and industry trends
- ✨ Participate in the testing and deployment of new LMS features and updates
- ✨ Track and report performance issues, ensuring timely resolutions
🧡 User Experience Advocacy
- ✨ Act as the voice of the user within the product team
- ✨ Monitor support trends to identify recurring pain points
- ✨ Contribute to strategic decisions to enhance the overall learner experience
- ✨ Ensure that accessibility standards are upheld and continuously improved
📝 Candidate Qualifications
🔑 Core Experience and Skills
- Proven track record supporting or administering major LMS platforms (e.g., Moodle, Canvas, Blackboard, D2L)
- Familiarity with SCORM, LTI integrations, and responsive course design principles
- Strong troubleshooting skills and the ability to explain technical concepts clearly
- Proficiency in remote tools (Zoom, Slack, project management platforms)
- A natural communicator with excellent written and verbal skills
- Self-motivated, organized, and able to work independently
- Comfortable working in a cooperative environment where knowledge exchange is encouraged
🌐 Preferred Background
- Hands-on involvement in supporting clients or teams in a distributed work environment
- Exposure to instructional design or e-learning development
- Experience working in or supporting an educational institution, nonprofit, or EdTech company
- Passion for diversity, inclusion, and creating equitable learning experiences
🛋️ Our Inclusive Culture
We are proud of our inclusive workplace and celebrate the richness that comes from having a diverse team. We believe every individual brings something unique to the table, and we strive to build a culture where people feel safe, seen, and supported.
- 🌿 We foster collaboration, respect, and a genuine sense of belonging
- We actively seek out perspectives from all walks of life
- 🧠 We prioritize employee well-being with mental health days, wellness programs, and open communication
💡 "When Maya joined our team from a completely unrelated industry, she had limited LMS experience. But with our onboarding support and mentorship, she quickly became a leading contributor. Her growth journey reminds us why inclusion matters so deeply."
We’re not just building technology—we’re building a community where everyone thrives.
🌟 Why You’ll Love Working With Us
📆 Flexibility & Freedom
- Work when and where you're most productive
- Embrace asynchronous communication and trust-based collaboration
🌾 Career Growth
- Regular feedback and growth conversations
- Access to courses, certifications, and training in EdTech and beyond
- Promotion pathways based on merit and contribution, not tenure
🏡 Remote-First Culture
- Virtual team meetups, online coffee chats, and shared digital experiences
- A culture of transparency and trust, not micromanagement
✨ Purpose & Impact
- Every interaction you have helps someone learn more effectively
- Be part of shaping inclusive online education for people around the globe
🧶 Comprehensive Benefits
- Competitive salary and annual raises
- Medical, dental, and vision insurance (U.S. & global coverage options)
- Paid time off, parental leave, and mental wellness days
- Stipends for home office setup and continuing education
🎉 Join Our Journey
We know that resumes are just the beginning. We want to know who you are, what excites you, and how your journey has shaped you. Our hiring process is thoughtful, empathetic, and human-first.
Whether you’re a seasoned LMS expert or someone transitioning into EdTech from another field, we encourage you to apply. Our team is here to support you every step of the way.
😊 We’d love to hear your story—apply today!