Remote Streaming Operations Coordinator for Disney Media

Description

Remote Streaming Operations Coordinator

Introduction to the Role

Do you thrive at the intersection of digital media and inclusive innovation? As a Remote Streaming Operations Coordinator, you’ll ensure consistent, high-quality streaming for a global audience—right from your home. In this role, you’ll contribute to seamless media delivery, real-time performance enhancement, and the mission of making content accessible to all. This is your chance to power the behind-the-scenes magic that connects stories to viewers everywhere.

About the Team

You'll collaborate with a vibrant team that values inclusivity, mutual respect, and transparent communication. Together, we orchestrate the streaming experience—from signal flow to the end-user experience. The team thrives on fresh perspectives, working in unison across continents to troubleshoot, optimize, and elevate streaming quality.

Key Responsibilities

Real-Time Streaming Oversight

  • Supervise day-to-day stream performance and swiftly resolve playback disruptions.
  • Diagnose network bottlenecks and manage encoding issues across platforms.
  • Propose enhancements to content delivery systems in coordination with engineering teams.

Team Integration and Support

  • Serve as a liaison between production, development, and content units during live streams.
  • Maintain up-to-date documentation on incidents, system health, and performance trends.
  • Facilitate efficient communication and task ownership across distributed teams.

User Experience Optimization

  • Utilize engagement metrics to identify gaps and improve service stability.
  • Help implement localization support, including language accessibility and closed captioning.
  • Promote service inclusivity across demographics and devices.

Coordinating Global Collaboration

  • Organize remote meetings and milestone check-ins with international teams.
  • Leverage collaborative tools to document progress and maintain workflow clarity.
  • Foster a positive remote culture built on trust and shared achievements.

Work Environment and Culture

Working remotely doesn’t mean working alone. In this role, you’ll be surrounded by a compassionate and creative community that values your individuality. Our culture is rooted in empathy, flexibility, and respect for all lived experiences. We encourage open dialogue and welcome innovation at every level.

The workplace is designed to nurture both professional growth and well-being, offering mental wellness support, flexible schedules, and celebrations of personal and cultural milestones. Your background, perspective, and story are not just welcomed—they’re essential.

Tools and Technologies You’ll Use

  • Content Delivery Networks (e.g., Fastly, Akamai)
  • Real-Time Analytics (e.g., Mux, Conviva)
  • Streaming Protocols (e.g., RTMP, HLS, DASH)
  • Communication Platforms (e.g., Slack, Zoom, Microsoft Teams)
  • Project Boards (e.g., Jira, Trello)
  • Infrastructure Logs (e.g., Splunk, New Relic)
  • Cloud-Based Streaming Solutions (e.g., AWS Elemental, CloudFront)

Desired Qualifications

Background and Education

  • Degree in Broadcast Engineering, Digital Media, or related technical field.
  • Equivalent industry experience in streaming operations or online content delivery is welcome.

Technical Skills

  • Expertise in diagnosing technical issues with a focus on rapid recovery.
  • Competence in streaming media workflows and digital content platforms.
  • Passion for equity in user access and experience.

Communication and Soft Skills

  • Excellent written and spoken communication for both technical and non-technical audiences.
  • Comfortable collaborating across time zones and teams.
  • Supportive, solutions-focused mindset.

Personal Traits

  • Excited by new technologies and lifelong learning.
  • Dedicated to promoting accessible and inclusive content experiences.
  • Receptive to feedback and growth-focused.

Career Development and Future Pathways

This position offers numerous opportunities to grow into leadership or technical strategy roles. From professional learning resources to mentorship circles and on-the-job training, you’ll be equipped to expand your skill set. Team members often transition into roles that shape platform architecture, guide international deployments, or manage large-scale operational projects.

We believe talent should never plateau, which is why development is a core part of our mission.

Compensation and Benefits

  • Annual Salary: $50,572
  • Comprehensive medical, dental, and vision plans
  • 401(k) program with employer contribution
  • Paid holidays, vacation, and personal wellness days
  • Flexible scheduling options for work-life balance
  • Home office support stipend
  • Free access to streaming platforms for professional use
  • Virtual retreats, team-building activities, and cultural spotlight events

Diversity and Belonging

We are committed to building a workplace that reflects the full spectrum of human diversity. We consider all qualified candidates and adhere to a policy of fairness, equity, and transparency throughout every phase of the employment process. Our policies are rooted in the belief that diverse teams drive better decisions, smarter products, and deeper engagement.

Should you need accommodations during any part of the application journey, our team is ready to support you.

Join the Movement

Are you excited by the idea of shaping global digital experiences through streaming technology? Join a team that believes in inclusion, collaboration, and storytelling without borders. Here, your contributions won’t just be noticed—they’ll be celebrated.

Submit your application today and take your place in the future of digital media—where everyone’s story matters.