Remote SkyMiles Loyalty Program Coordinator

Introduction: Join the Future of Digital Loyalty

Are you passionate about building rewarding digital experiences that deepen customer loyalty? Do you enjoy blending technology, data analytics, and innovative strategy into one powerful workflow? If so, the Remote SkyMiles Loyalty Program Coordinator role may be your ideal next step. In this dynamic and fully remote position, you'll lead the coordination and enhancement of a globally recognized loyalty program. With an annual salary of $64,223, you'll be empowered to use customer insights, CRM tools, and loyalty metrics to support program growth and member satisfaction. This role places you at the intersection of user engagement, digital optimization, and customer relationship management, offering you both daily excitement and long-term impact.

Key Responsibilities: Drive Engagement Through Innovation

As a SkyMiles Loyalty Program Coordinator, you'll champion initiatives that boost customer retention, elevate the member experience, and deliver measurable business value. Your day-to-day duties will include:

Loyalty Campaign Management

• Coordinate digital loyalty campaigns across platforms, including mobile apps, web dashboards, and email communication.
• Customize campaigns based on member segmentation and predictive analytics
• Collaborate with marketing and CRM teams to ensure message personalization

Program Performance Tracking

• Track and analyze essential success metrics, including Net Promoter Score (NPS), redemption rates, and member churn
• Utilize dashboards and reporting tools like Tableau or Looker for real-time analysis
• Recommend iterative improvements based on data findings

Member Communication & Support

• Develop informative content to guide members on earning and using SkyMiles benefits.
• Troubleshoot account issues and partner with support to ensure resolution
• Conduct A/B testing to refine messaging based on click-through and open rates

Strategic Enhancement of Program Features

• Research loyalty trends in the aviation and tech industries to propose feature innovations
• Analyze member behavior to develop tier upgrade strategies and reward customization
• Assist in API-driven partnerships with travel tech companies or co-branded services

Work Environment: Flexible, Forward-Thinking, Remote-First

This fully remote position is designed for the digital-native professional who thrives in a virtual ecosystem. You’ll enjoy:

• A cloud-based collaborative infrastructure using tools like Asana, Confluence, and Slack
• Weekly stand-up meetings and biweekly sprint reviews for transparency and focus
• A culture that values autonomy, accountability, and measurable outcomes
• Opportunities to contribute to cross-functional working groups on CX innovation

Tools & Technologies: Your Digital Loyalty Toolkit

To succeed in this role, you'll be working with:

• CRM Platforms: Salesforce Marketing Cloud, HubSpot, or similar
• Data Analytics: Google Analytics 4, Tableau, Excel pivot tables
• Communication Tools: Zoom, Slack, and email automation workflows
• Testing Frameworks: Optimizely or VWO for A/B and multivariate testing
• Member Platforms: SkyMiles user portals, mobile app environments

Proficiency in data visualization and experience in loyalty software suites will be highly beneficial.

Qualifications: The Talent We Seek

We're searching for a candidate who is tech-savvy, analytical, and deeply customer-oriented. We are looking for candidates who bring the following strengths:

Education & Experience

• Bachelor’s degree in Business, Marketing, Analytics, or related field
• 2–4 years of experience working in customer loyalty, CRM, or digital engagement
• Prior experience in a remote or hybrid work setup is preferred

Skills & Competencies

• Strong grasp of loyalty marketing principles and customer lifecycle journeys
• Comfort with SQL queries or advanced Excel formulas for segmentation
• Familiarity with REST APIs and third-party integrations is a plus
• Excellent written and verbal communication with a detail-oriented mindset

Mindset & Approach

• Analytical thinker with a knack for finding data-driven solutions
• Enthusiastic collaborator who can translate complex metrics into actionable insights
• Comfortable navigating ambiguity and taking initiative in a virtual setting

Growth Opportunities: Advancing in a Data-Driven Loyalty Space

As you gain experience and demonstrate impact, this role opens doors to advancement within loyalty operations, digital experience management, and customer insights. Future paths include:

• Senior Loyalty Program Strategist
• Customer Engagement Analytics Manager
• CRM Platform Product Owner

You'll also gain exposure to cross-departmental projects involving AI-powered personalization, predictive modeling, and omnichannel experience design.

Why You Should Apply: Shape the Loyalty Programs of Tomorrow

This is not just a coordinator role—it’s your chance to influence one of the world’s most recognized airline loyalty platforms. You'll work in a forward-looking environment where innovation isn't just encouraged—it's embedded in our culture. Whether you're analyzing a trend in travel tech or optimizing a reward redemption funnel, your work directly affects how millions of travelers experience loyalty.

Call to Action: Build Loyalty from Anywhere.

Are you ready to shape the future of SkyMiles loyalty from the comfort of your home office? Be part of an organization that welcomes your ideas, where your skills are sharpened, and where your impact is visible.

Apply now to become a key force behind member satisfaction, retention, and growth.

Let's redefine what remote loyalty coordination looks like—together.