Remote Junior Technical Support (Training Offered)

Embark on a Tech Journey That Starts With You

Are you curious, tech-inclined, and excited to solve puzzles that help people? Welcome to the launchpad of your IT support career! We're on the hunt for a passionate Remote Junior Technical Support enthusiast ready to learn, grow, and shine. You don't need to be a pro just yet — we offer training that bridges your ambition with real-world tech support skills.

Our company started with a simple idea: technology should empower people, not frustrate them. What began as a small team of problem-solvers has grown into a global support network helping thousands daily, and we’re not stopping anytime soon. Join us in shaping the future of customer-first tech support from anywhere in the world.

🌟 What You’ll Be Doing

Providing First-Class Support (Even From Your Couch!)

• Handle incoming queries via chat, email, or ticketing systems from users needing technical guidance.
• Help customers resolve standard hardware, software, connectivity, and access issues — no issue is too small if it’s slowing someone down.
• Document solutions and share knowledge across our internal platform to strengthen the team’s collective brainpower.
• Escalate complex concerns to senior techs while maintaining ownership and transparency with the user.

Learning While Doing

• Please participate in our structured, hands-on onboarding and continued training sessions tailored for junior remote support roles.
• Stay updated on platform changes, emerging tools, and new tech protocols.
• Shadowed experienced support engineers during the initial weeks to build practical skills quickly.

Being the Friendly Tech Wizard

• Communicate with empathy, humor, and patience — we want our users to feel heard, not just helped.
• Troubleshoot creatively. It’s okay if you don’t have all the answers (yet). What matters is how you approach the problem.

🌍 A Remote-First Role That Works Around You

You’ll thrive in this position whether you’re working from a bustling city or a cabin in the woods (as long as you’ve got internet!). Our culture values flexibility, independence, and a commitment to quality service. We’re remote by design, not by default.

Work Culture Highlights:

• Flexible scheduling that respects your local time zone.
• Weekly virtual huddles with your team — part strategy, part social.
• Regular feedback loops to ensure you’re supported and progressing.

🧰 The Tools You’ll Use

You’ll work with modern platforms designed for clarity and ease of use:

• Utilize helpdesk systems like Zendesk or Freshdesk for effective ticket tracking.
• Remote assistance tools such as TeamViewer and AnyDesk.
• Communication platforms like Slack and Zoom are used for daily collaboration.
• Internal wikis and SOP documentation tools to keep support knowledge at your fingertips.

Training on all tools is provided — we make sure you’re not just thrown into the deep end.

🎓 What You Bring (Or Are Willing to Learn)

We’re not looking for decades of experience. We’re looking for:

Must-Haves:

• A genuine interest in technology and how things work.
• Clear written and verbal communication skills.
• Ability to stay calm and think critically under pressure.
• A reliable computer and a stable internet connection.

Nice-to-Haves (But Trainable):

• Basic understanding of operating systems (Windows, macOS).
• Familiarity with cloud platforms (Google Workspace, Office 365).
• Experience with ticketing systems or customer support platforms.
• Some knowledge of remote tech support practices.

Whether you’re fresh out of college or switching careers, this is a stepping stone to bigger things. We believe attitude outweighs experience when the drive to learn is present.

🚀 Why You’ll Love Working Here

We’re not your typical support team — we do things differently:

• Mentorship Matters: You’ll have access to senior tech mentors who genuinely want to help you grow.
• Fun, Not Formal: Our culture is casual, inclusive, and supportive. You’ll laugh as much as you learn.
• Room to Rise: Junior Support today, Senior Specialist tomorrow — we promote from within whenever possible.
• Compensation that Cares: $74,333 annually with performance-based bonuses and frequent skill-up incentives.
• Wellness is Priority: Mental health days, ergonomic support, and online fitness sessions are just part of the perks.

🌱 Your Career Path Starts Here

This role opens doors. Many of our past Junior Support hires are now working in DevOps, cybersecurity, and software QA. The skills you gain here — like troubleshooting, customer empathy, and systems thinking — are your golden ticket to the broader tech world.

We’re looking for people who:

• Ask thoughtful questions.
• Aren’t afraid to make mistakes and learn from them.
• Bring curiosity and a spark of creativity to every ticket.
• Enjoy being the calming tech voice in someone’s chaotic day.

🎯 Ready to Launch Your Support Career?

We believe support is more than just solving tech issues — it's about building trust. If you're eager to start your journey in the world of IT and want to do it in a place that values people, not just performance, this is your calling.

Apply now and turn your passion for helping others into a future-proof career. Your support adventure begins here!