Remote Hospice RN Triage Nurse Job Description

About the Role

As a Remote Hospice RN Triage Nurse, you will be the first point of compassionate clinical contact for patients and families navigating end-of-life care. This critical remote nursing role provides timely, empathetic triage services, helping patients manage symptoms, receive appropriate care interventions, and remain supported during times of uncertainty. This is more than a job—it's a calling to bring dignity, clarity, and comfort to those who need it most.

Your role will include assessing clinical needs via telephone, providing essential hospice education to caregivers, guiding urgent decision-making, and documenting all interactions in alignment with compliance standards. You'll work collaboratively with interdisciplinary care teams to ensure a high standard of remote hospice care and comfort.

Annual salary: $87,440

Key Responsibilities

Patient-Centered Triage Care

• Respond promptly to inbound patient and caregiver calls regarding symptoms, medications, or emergencies.
• Assess and prioritize clinical needs using hospice-specific triage protocols.
• Coordinate interventions, such as nurse visits, medication adjustments, or urgent symptom management, based on the patient's condition.
• Deliver clear instructions to family caregivers on comfort care best practices.

Clinical Documentation & Compliance

• Accurately document all interactions and nursing assessments into EMRs in real-time.
• Ensure triage records comply with hospice regulations and HIPAA standards
• Flag changes in condition for an appropriate interdisciplinary team response

Team-Based Communication

• Collaborate with case managers, physicians, social workers, and spiritual counselors to update care plans.
• Alert field nurses or supervisors when an on-site evaluation is necessary
• Participate in virtual case conferences to remain aligned with patient needs and organizational goals

Hospice Education & Advocacy

• Educate families about the hospice philosophy and symptom management options.
• Provide emotional support to patients and families coping with grief or caregiver stress.
• Promote comfort-first care principles to align with end-of-life goals

Work Environment

This is a fully remote position. You will work from the comfort of your home while providing real-time clinical decision-making. While the work is virtual, the emotional connection and impact you have on families are deeply human.

You will work scheduled shifts, including evenings, weekends, or holidays, to ensure 24/7 availability for hospice patients. With access to advanced telehealth systems and digital communication tools, you'll stay closely connected with care teams and supervisors.

This environment suits nurses who are emotionally intelligent, calm under pressure, and thrive in a remote healthcare setting where every call makes a difference.

Tools and Technology

• HIPAA-compliant electronic medical record (EMR) systems
• Secure voice and video telephony platforms for patient communication
• Triage decision-support software tailored for hospice care
• Digital shift management and task assignment tools
• Cloud-based internal messaging platforms to support team collaboration

Familiarity with these platforms will allow you to efficiently assess patient needs and escalate care promptly, maintaining seamless continuity between triage and field services.

Required Qualifications

• Registered Nurse (RN) license, active and unencumbered, in your state of residence
• Minimum of 2 years of clinical RN experience, with at least 1 year in hospice, palliative, or critical care
• Proficiency in telephone triage, symptom assessment, and crisis management
• Excellent verbal communication, listening, and clinical judgment skills
• Comfortable using EMRs and telehealth tools in a remote care setting
• Ability to work independently while maintaining close collaboration with an interdisciplinary team
• Strong emotional resilience and empathy when dealing with terminal illness and family stress

Preferred Attributes

• Certified Hospice and Palliative Nurse (CHPN) or willingness to pursue certification
• Experience in remote nursing roles or nurse advice lines
• Prior use of hospice-specific triage systems or symptom management protocols
• Bilingual communication skills are a plus

Growth Opportunities

Joining our triage nursing team offers the chance to make a profound difference in patients' lives while growing professionally in an expanding field of remote hospice care. You'll have access to continuing education, certification support, and advancement opportunities into team leadership, quality assurance, or clinical operations.

Leadership recognizes the value of investing in your success. Whether you're expanding your skillset in virtual nursing or deepening your palliative care knowledge, this role nurtures both professional growth and personal fulfillment.

How This Role Supports Our Mission

Our mission is centered on delivering compassionate, high-quality care to every patient during their end-of-life journey. As a Remote Hospice RN Triage Nurse, you become an anchor of stability and expertise for patients and families facing life’s most fragile moments. Every decision you make, every conversation you lead, helps create a peaceful, informed, and dignified experience for those in need.

This position empowers you to lead with empathy, advocate for comfort-first decisions, and ensure that no patient or family faces this journey alone. Your contributions are not only vital—they are transformative.

Ready to Make an Impact?

If you are a registered nurse with a heart for hospice care and a gift for clinical communication, we invite you to bring your talents to this meaningful role. This isn’t just another job—it’s a career path where every moment counts and every shift has purpose.

Apply today to join a team where compassion meets innovation. Your future in hospice triage nursing begins now.