Remote Homeowners Insurance Claims Adjuster

Position Overview

Step into a specialized role that bridges client service and investigative detail. As a Remote Homeowners Insurance Claims Adjuster, you will assess residential property claims with precision, empathy, and professionalism. You’ll support policyholders during stressful times, guiding them through the claims process while ensuring thorough and fair resolution. This is an opportunity to contribute directly to customer well-being while enjoying the flexibility of remote work.

Key Responsibilities

• Review and analyze homeowners' insurance claims submitted for property damage, theft, or loss
• Conduct remote inspections using digital tools, images, and client interviews
• Collaborate with contractors, repair experts, and forensic specialists to validate damage assessments
• Determine policy coverage and make accurate, fair settlement recommendations
• Document findings in compliance with regulatory and internal standards
• Communicate claim outcomes clearly and compassionately to policyholders
• Handle claim escalations with composure, ensuring all concerns are addressed respectfully
• Maintain meticulous claim files and data accuracy across digital platforms
• Collaborate with cross-functional departments to improve claim outcomes and efficiency
• Provide input into best practices and suggest enhancements to streamline workflows

Daily Work Environment

• Work from home with a secure and ergonomically optimized workstation
• Regular collaboration with internal claims teams via video meetings and chat
• Leverage digital claim tools to review documentation, policy data, and virtual inspections
• Manage a structured workflow with independence, balancing multiple cases simultaneously
• Participate in team meetings, training sessions, and continuous improvement discussions

Tools & Technology

• Claims management software for end-to-end documentation and tracking
• Remote inspection platforms (photo and video upload tools)
• CRM systems to monitor client interaction and status updates
• Secure communication tools (chat, email, video conferencing)
• Cloud-based collaboration apps for real-time data exchange and teamwork

Qualifications and Skills

• 2+ years of experience in residential property or homeowners' claims adjusting
• Strong understanding of home construction, repair, and appraisal processes
• Excellent communication skills—able to simplify complex decisions for customers
• Sharp attention to detail with the ability to interpret policy language accurately
• Capable of working independently and maintaining a calm demeanor under pressure
• Proficient in digital tools used in remote assessments and claims processing
• State adjusting license (as applicable) is preferred
• Skilled in navigating evolving policies, regulatory updates, and internal workflows with agility

Benefits and Compensation

• Annual salary of $64,609
• Remote-first work culture with scheduling flexibility
• Paid time off, sick days, and holidays
• Comprehensive health, dental, and vision insurance
• 401(k) with employer contribution
• Career development opportunities, training resources, and certification support
• Performance-based recognition programs and internal mobility options

Impact of Your Role

Your work directly shapes the customer experience in some of life’s most stressful moments. By accurately assessing claims and delivering compassionate service, you empower individuals and families to recover from unexpected setbacks. Your ability to navigate challenging conversations and manage expectations with empathy builds lasting trust.

Growth Opportunities

• Develop expertise in specialized claims (e.g., fire, weather, flood)
• Advance into supervisory or training roles within the remote claims department
• Participate in innovation teams exploring AI and tech-driven claims processing
• Expand licensing to multiple states, increasing your scope and impact
• Contribute to strategic initiatives that improve service delivery and digital transformation

What Makes You a Great Fit

You’re a resilient problem-solver with an analytical mind and a people-first attitude. You find purpose in helping others navigate challenging times with clarity and fairness. Your ability to adapt to change and embrace technology enhances your performance and makes you a reliable team player. You prioritize accuracy and integrity, always ensuring policyholders receive timely and just resolutions.

Join a Forward-Thinking Claims Team

We’re reshaping the way homeowners experience insurance by focusing on efficiency, transparency, and empathy. Our remote adjusters are trusted to manage complex situations with maturity and professionalism. If you’re ready to put your investigative skills and customer care expertise to meaningful use, we encourage you to take the next step.

Ready to Make a Difference?

Please apply now to begin a remote career where your decisions impact lives, and your work brings stability to those who need it most. Let’s restore peace of mind—together.