Remote Field Claims Adjuster Job Description

Introduction: A Mission That Matters

Imagine waking up each morning knowing that your work directly impacts the lives of people who need compassion, support, and clarity. As a Remote Field Claims Adjuster, you won't just be handling cases—you'll be a critical part of someone's recovery journey. This role combines human connection with analytical precision in a way that makes a real difference. We pride ourselves on being an inclusive workplace that empowers every team member to bring their whole selves to work, embrace diverse perspectives, and collaborate meaningfully.

We are looking for professionals who are not only detail-oriented and strategic thinkers but also naturally empathetic communicators. If you're inspired by service, energized by solving problems, and passionate about working with a diverse team in a flexible, remote environment, this opportunity was made for you.

Key Responsibilities

Conducting Thorough Claim Assessments

Evaluate property and casualty insurance claims with diligence and fairness.
Collect statements, photos, and documentation from claimants, witnesses, and related parties.
Conduct virtual or in-field inspections when necessary to determine liability and scope of damage.

Preparing Accurate Reports and Documentation

Draft detailed, timely claim reports that support fair and equitable resolutions.
Use proprietary and third-party claim systems to track case progress
Ensure all communication is respectful, transparent, and inclusive

Communicating Effectively with Policyholders

Offer compassionate, clear guidance throughout the claims process
Act as the primary liaison, responding to inquiries and providing updates
Exhibit patience and understanding, especially during stressful times for clients

Ensuring Compliance and Ethical Conduct

Follow all internal protocols and external regulatory standards
Maintain professional integrity in all decision-making and reporting
Uphold the values of an equal opportunity employer

Remote Work Environment and Company Culture

Flexibility and Support from Day One

This is a fully remote position, designed to provide balance and flexibility. You'll be supported by a diverse team of professionals from across the country who work together to solve problems and uplift one another.

Inclusive Workplace Culture

Our inclusive workplace fosters open dialogue, active listening, and a culture of psychological safety. We foster an environment where every background, identity, and voice is valued and respected. Weekly team syncs, inclusive mentorship programs, and peer collaboration ensure you're never alone, even while working from home.

Technology and Tools for Success

Cloud-Based Systems and Collaboration Platforms

Claims management software with intuitive dashboards
Secure mobile applications for documentation and claim updates
Collaboration tools such as Slack, Zoom, and Microsoft Teams

Field-Ready and Training Solutions

Digital map integration for routing and inspection planning
Remote training platforms that support continuous learning and compliance

Required and Preferred Qualifications

Core Experience and Skills

Minimum of 3 years of experience in property and casualty claims adjustment.
Strong interpersonal communication and active listening skills
Ability to manage multiple cases efficiently and professionally
High emotional intelligence with a customer-first mindset
Familiarity with insurance regulations and claim practices

Additional Qualifications That Set You Apart

Experience in remote or hybrid work environments
Bilingual communication skills
Background in social work, law enforcement, or client services
Professional certifications such as AIC or CPCU

Career Path and Growth Opportunities

Ongoing Learning and Development

Virtual training sessions and certification programs
Access to mentorship from experienced adjusters
Skill-building workshops tailored to career progression

Internal Mobility and Cross-Functional Exposure

Opportunity to grow into roles like QA reviewer or fraud investigator
Engage in projects that span departments and enrich professional scope

Diversity, Equity, and Inclusion in Action

Championing Inclusive Hiring and Belonging

We’ve built our culture around respect, empathy, and inclusion. From employee-led diversity councils to flexible work policies, we ensure everyone has space to thrive. People from every walk of life are encouraged to contribute their authentic selves to work.

Stories of Real Support

One of our adjusters, a military spouse who faced frequent relocations, shared, “This is the first job where I didn’t have to choose between my family’s needs and my professional goals.”

Compensation and Benefits Package

Competitive Salary and Perks

Annual Salary: $64,609
Comprehensive health, dental, and vision coverage
Retirement savings plan with employer match
Generous paid time off and wellness days
Mental health services and EAP access
Tech stipend for remote setup
Paid parental leave and flexible scheduling

Call to Action: Join a Purpose-Driven Team

If you're looking for meaningful work with a company that values empathy, collaboration, and growth, we want to hear from you. Step into a role where your expertise changes lives, while working from the comfort of your home.

Remote Field Claims Adjuster

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