📌 Remote Employee Assistance Program (EAP) Manager

💼 Position Overview

🌍 Work Environment: 100% Remote

🕒 Job Type: Full-Time | Permanent

💰 Annual Salary: $170,770

🏢 About the Role

Are you passionate about fostering well-being and supporting mental health across dynamic, dispersed teams? Join us as a Remote Employee Assistance Program (EAP) Manager and lead transformative initiatives that elevate the employee experience and drive organizational performance. In this mission-critical role, you will provide compassionate and proactive leadership in the design, execution, and oversight of EAP services that meet the needs of a global and remote workforce.

You will oversee the entire lifecycle of employee assistance offerings, from high-level planning to tactical execution and implementation. You’ll help establish a workplace culture rooted in support, inclusivity, and psychological well-being by driving strategic vision and actionable goals. This position is ideal for someone who thrives on building intense, people-first environments while navigating the complex needs of modern organizations.

🎯 Key Responsibilities

🌱 Program Development & Strategy

• ✨ Lead the creation and continuous improvement of comprehensive, culturally competent EAP initiatives tailored to a geographically dispersed workforce
• 🌍 Ensure EAP goals align with organizational values, DEI principles, and business objectives
• 🔄 Conduct regular assessments to measure program impact and adjust strategies accordingly
• 🧩 Develop scalable frameworks that allow flexibility and innovation in service delivery

💬 Employee Support Services

• 🙏 Facilitate direct access to confidential counseling, crisis intervention, and employee wellness resources
• 📢 Launch multi-channel campaigns to increase awareness, visibility, and utilization of EAP services
• 📚 Equip people managers and HR leaders with tools and training to recognize and respond to behavioral health needs in the workplace
• 🎤 Host webinars, workshops, and Q&A sessions on topics such as burnout, stress management, and work-life integration

📊 Data Analysis & Reporting

• 📈 Monitor EAP engagement metrics, service utilization, and employee feedback to drive performance improvements
• 📎 Develop monthly and quarterly reports for executive leadership highlighting trends, challenges, and ROI
• ⚖️ Maintain strict adherence to HIPAA, FERPA, and other relevant compliance frameworks to ensure data privacy and ethical service delivery

🤝 Vendor & Stakeholder Collaboration

• 🛋️ Maintain relationships with third-party EAP vendors, mental health professionals, and wellness partners
• 💬 Coordinate efforts with HR, Legal, and DEI departments to ensure program consistency and strategic integration
• 🧾 Facilitate service agreements, review provider performance, and maintain quality assurance across all external collaborations

🧭 Crisis Management & Consultation

• 🚨 Lead response efforts in crises, including trauma, natural disasters, or workplace incidents
• 🧠 Provide expert consultation to leadership and managers on sensitive or complex employee relations issues
• 🔄 Coordinate timely interventions and post-incident debriefings as part of a trauma-informed approach

🌟 What Success Looks Like

🧭 Strategic Outcomes

• 🌟 Higher employee engagement and satisfaction through increased accessibility to support services
• 📊 Consistent improvements in EAP utilization, retention, and overall mental wellness indicators
• 🎯 Data-backed results that support proactive investment in workforce well-being

👥 Leadership Impact

• ✅ Elevated management confidence in handling personal or behavioral issues within teams
• 🚀 Strengthened organizational agility through a psychologically safe work culture
• 🧩 Greater inclusion, empathy, and adaptability across departments and global regions

🧠 Qualifications & Experience

🎓 Required Qualifications

• 💼 Master’s degree in Counseling, Psychology, Social Work, Organizational Development, or a related field
• ✅ At least 5 years of experience in managing EAP services, mental health programs, or similar roles within large or distributed organizations
• 🔑 Demonstrated expertise in behavioral health care, wellness coaching, and employee support delivery
• ✏️ Outstanding communication, empathy, and organizational skills
• 🌐 High proficiency in digital platforms for remote collaboration, analytics, and virtual counseling delivery

✅ Preferred Qualifications

• 🔺 Certification or licensure in clinical mental health, social work, or psychological counseling, such as LMFT, LPCC, or equivalent
• 🏆 Familiarity with remote-first companies and global compliance standards
• 💡 Experience designing DEI-informed mental health strategies across diverse populations
• 🛠 Proven track record in managing provider contracts, quality standards, and program audits

🌈 What We Offer

💖 Comprehensive Benefits Package

• 🧑‍⚕️ Medical, dental, and vision coverage with nationwide access
• 🎁 Competitive paid leave, holidays, and parental leave
• ⌚ Flexible working hours and autonomy to design your remote workspace
• 💼 Annual wellness stipend and budget for mental health services and personal development

🚀 Growth & Leadership Opportunities

• 🎓 Access to industry-leading leadership programs, certifications, and continuing education
• 📚 Support for speaking engagements, publications, and networking opportunities in behavioral health and EAP fields
• ✨ Clear pathways to senior HR leadership, talent strategy, or organizational effectiveness roles

🌍 Purpose-Driven Impact

• 🌿 Make a measurable difference in the lives of employees around the globe
• ⚖️ Inspire holistic growth—professionally and personally—by creating accessible care systems
• 🧠 Help shape a more compassionate, inclusive, and sustainable corporate future

🎯 Take the Next Step in Your Career Today!

If you are ready to champion mental well-being and drive meaningful organizational change, we encourage you to apply for the Remote Employee Assistance Program Manager position. Utilize your leadership to establish connections between employees and the support systems they require to thrive. Be a voice of empathy and strategy in a fast-evolving work landscape.

This is your opportunity to lead purposefully, innovate compassionately, and grow with a mission-driven team—wherever you are.

Apply now and take the next bold step in your professional journey. 💙