Remote Customer Success Manager – New York (Remote)

About the Opportunity

We're seeking a highly motivated Remote Customer Success Manager to serve as a key contact point between our brand and our valued clients. This position provides a meaningful chance to guide client outcomes, support growth strategies, and enhance engagement throughout the customer lifecycle. From your remote office in New York, you’ll help customers unlock the full potential of our product by ensuring their needs are not only met but anticipated. This role combines client advocacy, problem-solving, and cross-functional collaboration, requiring a unique blend of strategy, empathy, and clarity.

You’ll work closely with account teams and product leads to maximize the client experience. The ideal candidate thrives in fast-paced, customer-centric environments and understands how to connect product value to client goals. As someone who builds trust naturally, you’ll be instrumental in turning satisfied clients into long-term partners. If you’re passionate about enabling success and building loyal relationships, this role was made for you.

Key Responsibilities

As a Remote Customer Success Manager, your contributions will directly impact how clients engage with our platform and services. This is a high-visibility position with influence across departments. You’ll be expected to:

• Serve as the primary point of contact for a portfolio of client accounts
• Onboard new customers and guide them through the adoption and integration processes
• Drive product engagement by identifying opportunities for growth and expanded use
• Proactively monitor client health using performance metrics and feedback loops
• Build customer success plans tailored to individual client needs and business goals
• Respond promptly to client concerns, resolve issues efficiently, and escalate complex matters when necessary
• Collaborate cross-functionally with sales, marketing, and engineering to deliver tailored solutions
• Gather feedback, evaluate usage trends, and influence product improvements based on client input
• Conduct routine reviews to assess performance, ROI, and overall satisfaction
• Represent the customer perspective in both internal discussions and strategic planning

Work Culture and Environment

Our team embraces a remote-first approach, promoting flexibility, ownership, and open communication. We recognize that great work can happen from anywhere. As part of our remote customer team, you’ll benefit from:

• A collaborative, inclusive team culture that celebrates diverse backgrounds and perspectives
• Clear performance expectations that empower autonomy while supporting growth
• Weekly team meetings and structured check-ins for consistent communication and alignment
• Regular access to coaching, training resources, and leadership support
• An employee-first culture where wellness, work-life balance, and transparency are prioritized

You’ll be trusted to manage your time effectively, communicate proactively, and bring new ideas to the table.

Technology and Tools

To help you succeed, we provide access to cutting-edge platforms that keep you connected and informed. These include:

• Salesforce or HubSpot for customer relationship and pipeline management
• Gainsight, ChurnZero, or Totango for managing customer engagement workflows
• Slack and Zoom for real-time collaboration and video conferencing
• Google Workspace and Notion for documentation and internal collaboration
• Power BI or Tableau for tracking customer KPIs, satisfaction scores, and usage trends

Familiarity with these tools is a plus, but training will be available as needed. What matters most is your ability to adapt quickly.

Qualifications and Experience

To excel in this position, candidates should demonstrate a blend of customer-facing experience, organizational skills, and proficiency in data management. We’re looking for individuals with the following qualifications:

• At least 3 years working in roles related to client relations, customer enablement, or success operations
• Background in SaaS, B2B tech, or subscription-based services is strongly preferred
• Demonstrated ability to nurture and expand strategic customer relationships remotely
• Exceptional verbal and written communication skills
• Competence in reviewing performance data and drawing meaningful conclusions that support business goals
• Skilled at influencing cross-functional teams without direct authority
• Self-motivated with the ability to prioritize, manage time, and hit deadlines independently
• Bachelor’s degree in Business Administration, Communication, Marketing, or equivalent experience

Impact and Growth Potential

This role offers far more than daily client management. You’ll become an expert in identifying trends, creating scalable engagement plans, and contributing to retention strategies that support the company’s broader goals. Your insights will inform how we help customers, deliver value, and improve our service offerings.

You’ll also have clear pathways to career advancement. Whether you aim to lead a customer team, specialize in enterprise account growth, or move into strategic operations, this role builds a strong foundation for your professional development.

Compensation and Benefits

We believe in rewarding performance and supporting long-term development. This opportunity includes:

• A competitive salary of $90,875 per year
• Bonus incentives based on customer success outcomes and retention metrics
• Full healthcare coverage, including medical, dental, and vision insurance
• 401(k) retirement plan with matching contributions
• Generous PTO, sick leave, and personal days
• Paid parental leave and family support resources
• Annual learning and development stipend for continued education
• Mental wellness days and access to employee assistance programs

Our benefits reflect our commitment to employee well-being and holistic support. You’ll be part of a team that values both results and relationships.

Why Join Us?

When you work here, you join more than just a company—you become part of a mission-driven organization dedicated to customer success and innovation. Every interaction you have helps shape the future of our service. You’ll have the support you need to thrive and the opportunity to make a meaningful impact from day one.

You won’t be just a voice on the other end of the line—you’ll be a trusted advisor, a proactive strategist, and a vital part of each client’s success story. If you’re energized by meaningful work, remote flexibility, and a chance to grow, this is the perfect place for you.

Take the Next Step

If you're ready to bring clarity, purpose, and leadership to every customer interaction, we’re excited to meet you. Join our team of customer advocates, strategic thinkers, and changemakers.

Apply today and start building powerful customer relationships from wherever you are.