Remote Payments Operations Analyst

Introduction to the Role

Are you passionate about streamlining digital payments and creating inclusive financial experiences? Join our team as a Remote Payments Operations Analyst, taking the lead in promoting smooth, efficient, and secure payment processes that empower users across diverse backgrounds. In this role, you'll help maintain the integrity of financial operations, support compliance initiatives, and foster seamless cross-functional communication in a fully remote, empathetic, and collaborative workplace. With an annual salary of $60,836, this opportunity is ideal for individuals who thrive in an inclusive, mission-driven environment and are ready to make meaningful contributions to operational success.

Key Responsibilities and Daily Contributions

As a Payments Operations Analyst, your contributions will support prompt and precise handling of financial transactions while championing operational excellence and customer trust. Your tasks will include:

Transaction Monitoring and Issue Resolution

• Review daily transaction logs to identify anomalies, trends, and potential errors.
• Investigate failed payments and collaborate with internal partners to resolve discrepancies swiftly.
• Ensure all processes align with compliance requirements and internal controls.

Payment System Optimization

• Analyze operational workflows to uncover opportunities for automation and efficiency.
• Partner with engineering and product teams to suggest enhancements that improve the user payment experience.
• Test new features or tools before deployment to ensure proper integration within the financial infrastructure.

Reconciliation and Reporting

• Conduct reconciliations across payment platforms to maintain accuracy in reporting and ledger integrity.
• Contribute to periodic financial documentation and reporting cycles, ensuring data completeness.
• Prepare payment operation reports that highlight key performance indicators (KPIs), issue resolution rates, and cost efficiency metrics.

Collaboration and Cross-Functional Communication

• Work closely with fraud analysts, risk managers, and finance professionals to support holistic payment oversight.
• Contribute to knowledge-sharing sessions and collaborative initiatives to enhance department-wide learning.
• Participate in retrospectives and continuous improvement efforts.

An Empathetic and Inclusive Work Environment

Our remote-first culture is grounded in empathy, inclusion, and respect. Every voice matters, and we believe that diversity fuels innovation. As part of our team, you'll be welcomed into an environment where:

• Individual experiences are celebrated, and personal identities are embraced.
• You’ll be supported by empathetic leadership that is committed to your professional growth.
• Work-life balance is honored through flexible schedules and virtual wellness check-ins.
• Employees from all backgrounds find mentorship, sponsorship, and equal access to advancement.

We take pride in creating a community where you can be your whole self without compromise. From LGBTQ+ inclusive policies to accessible onboarding programs for individuals with disabilities, we build a sense of belonging into everything we do.

Tools and Technologies You’ll Use

To succeed in this position, you’ll leverage a variety of modern tools that support accuracy, speed, and scalability in payments:

• Payment Platforms: Stripe, Plaid, ACH, Visa Direct, and other leading digital transaction systems.
• Workflow and Case Management: Jira, Confluence, and Zendesk.
• Data and Reporting Tools: Excel (advanced), Google Sheets, Looker, and SQL-based systems.
• Secure Communications: Slack, Zoom, and internal encrypted messaging platforms.

Familiarity with these tools is appreciated, but not all are required—we provide training for anyone eager to learn.

Qualifications and Skills for Success

We're looking for individuals who combine sharp analytical thinking with a warm, inclusive approach to teamwork. Our ideal candidate brings:

Educational Background

• A bachelor’s degree in Finance, Economics, Business Administration, Accounting, or a related field (or equivalent experience).

Professional Experience

• 2+ years of experience in a payments operations, financial analysis, or banking role.
• Proven record of working remotely in collaborative teams.
• Experience with reconciliation, transaction monitoring, or reporting.

Core Competencies

• Ability to interpret data and uncover trends, especially in high-volume transaction environments.
• Exceptional written and verbal communication skills for remote collaboration.
• Detail-oriented mindset with a commitment to precision and accountability.
• Passion for inclusivity, transparency, and responsible financial practices.

If you don’t meet every qualification but still feel you could be a great fit, we encourage you to apply. We value potential, perspective, and passion just as much as experience.

Career Development and Growth Opportunities

As part of our team, your professional journey is important to us. Here’s how we support your growth:

• Dedicated mentors who reflect diverse lived experiences.
• Access to virtual upskilling sessions and industry certifications.
• Internal mobility programs that encourage lateral and upward movement.
• Annual learning stipends and personalized development tracks.

We’ve seen team members grow from entry-level analysts into strategic leads, thanks to our strong culture of promoting from within.

Join Our Mission-Driven Culture

Our mission is to build financial services that are accessible, inclusive, and built for everyone. That starts with a workplace where employees feel empowered and seen. In this role, you’ll directly support financial accessibility by optimizing backend systems that ensure users experience fast, reliable, and secure payments every time.

We believe that a truly inclusive workplace is one where decisions are made with empathy, differences are valued and respected, and contributions are acknowledged. Whether you identify as part of an underrepresented group or bring a nontraditional background, your perspective adds richness to our shared success.

Ready to Make an Impact?

If you're excited about using your operational expertise to improve digital payments and believe in the power of inclusive financial systems, we’d love to hear from you. Your attention to detail, collaborative mindset, and passion for fairness can help shape the future of how people access financial services.

Apply today to be part of a diverse team that values impact over ego, inclusion over hierarchy, and progress over perfection. Let’s make financial systems more equitable—together.