Remote Catastrophe Claims Adjuster Job Description

Introduction: A Role Rooted in Empathy and Resilience

In the face of disasters, whether natural or manmade, it is our people who bring calm to chaos. As a Remote Catastrophe Claims Adjuster, you’ll step into moments of crisis and bring clarity, support, and compassion to individuals and families in need. This position offers the opportunity to work from anywhere while playing a critical role in helping policyholders recover. It’s more than a job—it’s a calling.

We believe in the power of human connection. That’s why we center every claim on empathy, fairness, and respect. If you’re someone who can remain composed under pressure, who listens intently, and who thrives in fast-paced environments, this could be your chance to make a meaningful difference.

Key Responsibilities: Guiding Clients Through Difficult Moments

Evaluate and Investigate Claims

• Conduct detailed assessments of catastrophe-related losses such as wind, flood, fire, and earthquake damages.
• Utilize virtual adjustment tools and photo documentation to conduct remote inspections efficiently and accurately.
• Interview claimants and review policy information to determine coverage eligibility and claim value.

Provide Supportive Communication

• Offer empathetic, clear explanations to customers about claims processes and expectations.
• Remain calm and supportive when handling emotionally charged conversations.
• Maintain timely and professional contact via phone, email, and digital communication platforms.

Collaborate Across Teams

• Partner with internal claims analysts, underwriters, and legal experts to resolve complex issues.
• Attend virtual team briefings and knowledge-sharing sessions to align on evolving best practices.
• Coordinate with emergency response partners and third-party vendors to ensure timely service delivery.

Ensure Timely Resolution

• Review reports, analyze repair estimates, and issue fair settlements promptly.
• Stay proactive in following up on documentation and pushing claims forward to resolution.
• Use digital systems to maintain accurate records and streamline workflows.

Work Environment: An Inclusive Remote Culture That Feels Like Home

We pride ourselves on fostering a warm, collaborative, and inclusive workplace—no matter where you are located. You'll join a diverse team that spans the nation, united by a shared mission to be there when it matters most.

Our approach to remote work is rooted in flexibility and mutual trust. From virtual happy hours to team-building workshops, we create a space where everyone can be heard, respected, and supported.

• Weekly virtual check-ins and one-on-one coaching
• Inclusive recognition programs celebrating team milestones
• Open forums to discuss team needs and cultural improvements

Tools and Technology: Empowering You to Succeed

As a Remote Catastrophe Claims Adjuster, you will be equipped with robust, cloud-based technologies that simplify processes and enhance accuracy:

• AI-assisted damage estimation software
• Mobile inspection apps for real-time data capture
• Virtual conferencing platforms for claimant interviews
• Policy and claims management dashboards with secure access

We also offer onboarding sessions and ongoing tech training to help you feel confident using these tools from day one.

Qualifications: Skills and Experience That Set You Apart

Required:

• Minimum of 3 years in property or catastrophe claims adjustment
• Prior experience with windstorm, flood, wildfire, or earthquake loss evaluation
• Proficiency in digital claims platforms and remote assessment tools
• Strong interpersonal skills with an emphasis on compassion and professionalism
• Excellent written and verbal communication
• Valid adjuster license (multi-state preferred)

Preferred:

• Background in emergency response, disaster relief, or community service
• Bilingual proficiency
• Familiarity with Xactimate or similar estimating platforms
• Ability to manage high claim volumes during peak catastrophe events

Growth Opportunities: Build a Future While Helping Others Rebuild

Joining our catastrophe claims team isn’t just a step forward in your career—it’s a step toward lasting impact. We champion your growth through:

• Mentorship from seasoned catastrophe specialists
• Tuition reimbursement and continuing education support
• Internal mobility to leadership or training roles
• Regular skill development workshops focused on emerging risks and technologies

Many of our adjusters have advanced into senior roles or transitioned into specialized fields such as litigation support or fraud investigation.

Compensation and Benefits: A Comprehensive Package for Your Well-Being

We understand the importance of being supported while you support others. This position offers an annual salary of $74,000, complemented by:

• Comprehensive medical, dental, and vision coverage
• Mental health resources and wellness programs
• Paid time off, volunteer hours, and sick leave
• 401(k) with company match
• Equipment and remote work stipend

Join a Purpose-Driven, Diverse Team

We believe in the strength of a truly diverse team. Our focus is on cultivating a workplace where everyone feels respected and supported, where individuals from every background, identity, and ability are welcomed, respected, and empowered. Whether you come from a small town or a big city, whether you’re early in your career or bringing decades of experience, you belong here.

Our inclusive workplace values courage, empathy, and resilience. Hear from one of our team members:

“As someone who entered this field from a non-traditional background, I was nervous about fitting in. But from the very first day, I felt embraced and uplifted. I’ve never worked with a team so committed to mutual respect and support.”

Apply Now: Your Future Starts Here

If you're eager to apply your expertise in a role that genuinely matters, apply today. This is more than just a remote job. It’s an opportunity to be a steady hand in someone’s moment of uncertainty—and to do so from a workplace where you feel genuinely valued.

Bring your compassion. Bring your courage. Join a team that stands together in every storm.