🌐 Online Workforce Planner (Remote)
💼 Annual Salary: $105,000
🧠 About the Role
Are you passionate about using data and innovative technologies to shape the future of work? We seek a highly analytical and tech-savvy Online Workforce Planner to join our global remote team. In this role, you will play a pivotal role in forecasting, planning, and optimizing workforce operations to support a dynamic and ever-evolving digital business environment.
You will be empowered to harness advanced analytics tools, AI-powered scheduling systems, and cloud-based collaboration platforms to ensure peak operational performance and exceptional service delivery. From building scalable forecasting models to automating real-time scheduling adjustments, your impact will be seen across departments, time zones, and performance benchmarks.
This is an exciting opportunity to join a forward-thinking, remote-first company where innovation, data-driven decisions, and human-centric workforce strategies create business excellence. If you’re ready to lead the way in intelligent workforce management, this role is designed for you.
🚀 Key Responsibilities
🟢 Strategic Workforce Planning
- 📊 Develop comprehensive workforce plans using predictive analytics to align staffing levels with business demand
- ⚖️ Integrate forecasting models with historical data using tools like Python, R, and Power BI
- 🔄 Adjust headcount forecasting for seasonal trends, project launches, and business expansions
🟡 Real-Time Workforce Optimization
- 🤖 Manage shift planning, staffing adjustments, and schedule adherence in real-time using AI-driven WFM tools like NICE and Verint
- ⚙️ Build and maintain automated scripts using SQL, Python, and Excel macros to reduce manual workload
- 🔍 Analyze real-time performance dashboards to identify optimization opportunities and forecast intraday workloads
🟣 Cross-Functional Collaboration
- 🤝 Partner with HR, IT, Customer Service, and Sales to gather staffing requirements and align workforce strategies
- 🛋 Facilitate weekly operations meetings to communicate forecasting trends and staffing recommendations
- 🚀 Serve as the central liaison for integrating WFM platforms with CRM systems, project management tools, and communication apps
🟤 Data Analytics and Reporting
- 📈 Design and distribute performance dashboards using Looker, Tableau, and Google Data Studio
- 🔢 Translate complex workforce data into actionable insights for senior leadership and department heads
- 📌 Create monthly performance reports highlighting key metrics such as shrinkage, schedule efficiency, and forecast accuracy
🟠 Workforce Technology Implementation
- 🚀 Lead rollout and integration of AI-powered scheduling solutions and custom workflow automation
- 🔜 Identify and implement enhancements to WFM systems for scalability, user experience, and automation
- 🌐 Coordinate with IT to manage secure and seamless remote access to WFM systems
🧹 Required Qualifications
🔹 Education and Experience
- 🎓 Bachelor's degree in Business Analytics, Operations Research, Computer Science, or a related field
- 👨💼 Minimum 5 years in workforce planning or operations strategy, preferably in remote or hybrid environments
🔹 Technical Expertise
- 💡 Strong command of forecasting tools, including Power BI, R, and Python for trend analysis and model building
- 📆 Experience with WFM software like NICE IEX, Calabrio, Verint, or Genesys Cloud
- 📊 Advanced Excel proficiency with VBA scripting, pivot tables, and dashboard creation
- 🤖 Familiarity with SQL databases, ETL processes, and data visualization tools
🔹 Soft Skills
- 📝 Excellent communication and presentation skills to influence cross-functional stakeholders
- 🤓 Detail-oriented mindset with the ability to analyze granular data while maintaining a big-picture view
- ⏳ Skilled in managing competing priorities and maintaining focus in a dynamic, high-demand remote setting
📊 Technologies and Tools You’ll Use
| Technology | Functionality |
|---|---|
| NICE WFM | Intraday management, forecasting, and schedule adherence |
| Python / R | Forecast modeling, data analysis, predictive trends |
| Power BI / Tableau | Interactive data visualization and business intelligence |
| SQL | Data querying and ETL for workforce metrics |
| Slack / Zoom | Real-time team collaboration and reporting |
| Jira / Asana | Project tracking and agile sprint planning |
| Google Workspace | Document creation, data sharing, and remote collaboration |
🏆 What Success Looks Like
📈 Measurable Outcomes
- 🔹 Forecast accuracy within ±5% over a rolling 6-month period
- 🔹 Real-time schedule adherence maintained at 98% +
- 🔹 Reduction of manual scheduling effort by 60% via automation
- 🔹 Increase in overall workforce utilization by 20% YoY
- 🔹 Cost savings of $2M+ annually through strategic staffing
🌟 Why Join Us?
🛠️ Tech-First Environment
We invest in tools that empower employees, from AI-enhanced workforce systems to collaborative software that makes remote work seamless and efficient. You can experiment with new technologies and lead optimization initiatives from concept to deployment.
📊 Data-Driven Culture
We don’t guess—we analyze. Every decision is backed by KPIs, performance metrics, and scenario-based forecasting, ensuring more innovative and faster responses to business demands.
🌍 Global Reach, Local Flexibility
Work from anywhere while supporting a global workforce that spans continents. Collaborate with diverse, passionate professionals across time zones to solve complex staffing challenges.
🎓 Learning and Growth
We offer continuous learning opportunities through certifications, workshops, and access to courses on platforms such as Coursera and Pluralsight. Build your expertise in cloud workforce platforms, machine learning, and advanced analytics.
🤝 Collaborative and Inclusive Culture
Innovation flourishes in an environment where every voice is heard. Participate in brainstorming sessions, planning retrospectives, and solution sprints that foster creativity and inclusion.